topic Went to check my Q Card Bill ONLINE in Suggestion Box

Went to check my Q Card Bill ONLINE

bonnielu — Tue, 04 Nov 2014 04:54:11 GMT

Nightmare. I pay my bill every month online (or I check my bill online) Normally I DO NOT USE THE Q CARD. BUT I STARTED USING IT AGAIN. Not anymore. What a hassle. Could not get on. I don't get paper statements. I had to find the Q card. The system shut down, told me I hadn't answered questions (but there were no questions). When I finally got someone to help me they said they couldn't help me. I had to call THE BANK TOMORROW, BUT THE BANK WOULD CHARGE ME FOR TALKING TO THEM... a convenience charge.

Actually they should PAY ME for going through this. I am cancelling my Q card. My suggestion is for the Q to dump the new bank and find a customer friendly system. Paypal would be my choice. Until they do I am only using my Visa, or my anything else to pay any bill I decide to pay and I am going back to paper if they will allow me to do that.

I am venting but this was totally beyond what customer service should be.

Re: Went to check my Q Card Bill ONLINE

jackthebear — Tue, 04 Nov 2014 13:48:28 GMT

On 11/3/2014 bonnielu said:
Nightmare. I pay my bill every month online (or I check my bill online) Normally I DO NOT USE THE Q CARD. BUT I STARTED USING IT AGAIN. Not anymore. What a hassle. Could not get on. I don't get paper statements. I had to find the Q card. The system shut down, told me I hadn't answered questions (but there were no questions). When I finally got someone to help me they said they couldn't help me. I had to call THE BANK TOMORROW, BUT THE BANK WOULD CHARGE ME FOR TALKING TO THEM... a convenience charge.

Actually they should PAY ME for going through this. I am cancelling my Q card. My suggestion is for the Q to dump the new bank and find a customer friendly system. Paypal would be my choice. Until they do I am only using my Visa, or my anything else to pay any bill I decide to pay and I am going back to paper if they will allow me to do that.

I am venting but this was totally beyond what customer service should be.

I don't blame you.

Pay the d88m thing off and be done with it.

This is why I don't do any paperless billing

Re: Went to check my Q Card Bill ONLINE

bonnielu — Tue, 04 Nov 2014 19:13:24 GMT

I thought it was a joke. Looked at my calendar to see if it was April Fools Day. I had them repeat it three times, three different reps. Crazy. And if I cancel the card I WAS TOLD I COULD NOT GET IT BACK.

The new credit card company is actually part of GE financial. Got a strange fancy name now. Not going to even bother to look it up to see.

Re: Went to check my Q Card Bill ONLINE

frenchie — Tue, 04 Nov 2014 20:24:21 GMT

Don't you hate when the system doesn't recognize you when you've paid online for years? That's why I still get paper bills that way I can send in a check when it fails me. I only have a Q card and pay everything with cash or debit. I owe no one anything. To be charged for speaking to someone? Forget it.

Re: Went to check my Q Card Bill ONLINE

gazelle77 — Wed, 05 Nov 2014 03:47:46 GMT

Never understood why anyone would want a Q card? Discover gives you cash back.

Re: Went to check my Q Card Bill ONLINE

depglass — Wed, 05 Nov 2014 19:55:04 GMT

With this kind of service, who would want it back? Dump it.