topic Re: Returns with Easy Pay in Suggestion Box

Returns with Easy Pay

timeless — Mon, 28 Feb 2022 18:24:07 GMT

A suggestion:

QVC, please show in the returns section if an item was purchased on easy pay and how many times it has been charged.

I returned two, new pair of Denim & Co. pants that totaled $86.74. If I deduct the $6.95 return fee for each, my refund should be $72.84. In my returns section, I see I was refunded only $36.90.

I don't recall if I purchased these on easy pay and since returns are taking longer these days, it would be nice to see if I was refunded each easy pay without having to check my credit card statement.

Thanks.

Re: Returns with Easy Pay

KingstonsMom — Mon, 28 Feb 2022 18:31:46 GMT

@timeless

Go to you 'My Account', then click on 'Order Status', then select 'Easy Pay' and it will show what orders you made on easy pay and a detail of when the easy pay amounts were charged.

HTH!

Re: Returns with Easy Pay

timeless — Mon, 28 Feb 2022 18:37:46 GMT

KingstonsMom, thanks for responding!

The pants were purchased in January. All my different easy pays are only showing for the month of March onward now. How do I see January's/February's easy payments?

Re: Returns with Easy Pay

QVCkitty1 — Mon, 28 Feb 2022 18:38:06 GMT

@KingstonsMom wrote:
@timeless

Go to you 'My Account', then click on 'Order Status', then select 'Easy Pay' and it will show what orders you made on easy pay and a detail of when the easy pay amounts were charged.

HTH!

I'll just add , click on view all orders, just in case the OP didn't see it.

Re: Returns with Easy Pay

timeless — Mon, 28 Feb 2022 18:46:53 GMT

Thanks! I just did that and saw I can see all of 2022 now.

Sure enough, I didn't use easy pay on those pants and now wonder why I didn't get my full refund.

Looks like I'll be talking with customer service...sigh.

Re: Returns with Easy Pay

KingstonsMom — Mon, 28 Feb 2022 18:56:16 GMT

@timeless wrote:
Thanks! I just did that and saw I can see all of 2022 now.
Sure enough, I didn't use easy pay on those pants and now wonder why I didn't get my full refund.
Looks like I'll be talking with customer service...sigh.

@timeless

OR, send an email detailing your order and questions to our premier Customer Service reps to QVCSocialTeam@QVC. com, if anyone can help, it's them!

BTW, welcome to the forums!

Re: Returns with Easy Pay

Linmo — Mon, 28 Feb 2022 18:58:37 GMT

@timeless If you returned them in the same package, they might have made a mistake and only credited you for one item. As @KingstonsMom posted, send an email to the QVC Social Team (QVCSocialTeam@qvc.com) with the order # and they will fix it for you.

Re: Returns with Easy Pay

Sage04 — Tue, 01 Mar 2022 16:53:11 GMT

@Linmo wrote:
@timeless If you returned them in the same package, they might have made a mistake and only credited you for one item. As @KingstonsMom posted, send an email to the QVC Social Team (QVCSocialTeam@qvc.com) with the order # and they will fix it for you.

@Linmo if a customer returns more than one item in a package shouldn't they be charge one return postage fee? I remember hearing this before.

@timeless

Re: Returns with Easy Pay

timeless — Wed, 02 Mar 2022 18:21:13 GMT

So I used the chat pod to ask about my order. The rep was able to walk me though the screens to find that the items were bought on easy pay and so the refund amounts were correct afterall.

Thanks for all your suggestions everyone.

Re: Returns with Easy Pay

luvsshopping — Wed, 29 Mar 2023 15:33:14 GMT

I purchased two items from Kim Gravel. They came in one package but I was charged $3.50 per each item. If I return both in same package will I be charged $6.95 twice?

Re: Returns with Easy Pay

loriqvc — Thu, 30 Mar 2023 03:05:55 GMT

@luvsshopping - The answer is "No, you shouldn't be" per the return policy, but based on my experience, the reality is "Yes, you likely will be." However, if you are charged twice, just send an email to qvcsocialteam@qvc.com with your order/return details and one of the very helpful team members can refund the extra charge. Good luck!