topic Re: QVC - you're only as good as your ... in Suggestion Box

QVC - you're only as good as your ...

silver Goldie — Wed, 29 Oct 2014 18:25:39 GMT

hosts. I think this is the reason they are good. Do you agree or disagree? What one word would you put instead?

Re: QVC - you're only as good as your ...

seaBreeze — Wed, 29 Oct 2014 19:29:56 GMT

~Disagree~ (The host cannot help it if the item is inferior).

Products

Re: QVC - you're only as good as your ...

silver Goldie — Wed, 29 Oct 2014 20:24:31 GMT

Really? What if its a returning host that hasn't been seen on QVC for quite some time who comes back with a product like La Vintage jewelry. Would you buy even though it isn't that great a line merely because she's back and you're thrilled?

Re: QVC - you're only as good as your ...

cosmic1 — Wed, 29 Oct 2014 20:28:42 GMT

Quality assurance. I know that is two words, but they go together

Re: QVC - you're only as good as your ...

blackhole99 — Wed, 29 Oct 2014 21:31:20 GMT

customer service.

Re: QVC - you're only as good as your ...

Sylanne — Wed, 29 Oct 2014 22:18:07 GMT

Products

Re: QVC - you're only as good as your ...

CalminHeart — Wed, 29 Oct 2014 22:25:28 GMT

Definitely products and customer service are most important to me. I can listen to almost any host if the products make it worth my time and money.

Re: QVC - you're only as good as your ...

seaBreeze — Wed, 29 Oct 2014 23:04:06 GMT

On 10/29/2014 newlook said:
Really? What if its a returning host that hasn't been seen on QVC for quite some time who comes back with a product like La Vintage jewelry. Would you buy even though it isn't that great a line merely because she's back and you're thrilled?

I now know where you're going with this thread. If this is the case ... I agree. Some people are ""driven"" by the popularity of the host.

(My one-word answer): pitch

Re: QVC - you're only as good as your ...

dooBdoo — Wed, 29 Oct 2014 23:32:36 GMT

On 10/29/2014 cosmic1 said: Quality assurance. I know that is two words, but they go together

I think if I only could pick one essential thing it would be quality assurance.

But I do think the other two are products and customer service.

Re: QVC - you're only as good as your ...

Clover29 — Wed, 29 Oct 2014 23:59:36 GMT

I don't give a hoot about the hosts. I look up items on the website, I don't watch QVC on TV. I appreciate the videos, but I'm only interested in seeing the items, not hearing all the sales pitch blurb.

I'd like the website to work better. Compatible with all browsers, not crashing so often, links all working properly, that sort of thing. The stuff other online shopping sites do flawlessly.

Re: QVC - you're only as good as your ...

okiebug — Thu, 30 Oct 2014 00:35:05 GMT

Without products people want and buy, there would be no need for customer service or hosts. So, products first, everything else comes with it.

Re: QVC - you're only as good as your ...

stevieb — Thu, 30 Oct 2014 00:43:20 GMT

Overall operation...

Sorry, that's the bottom line for me. The hosts are pointless if the products are bad. The products and product mix are clearly primary, but if you don't have hosts anyone can bear to watch then you lose something... If you only present a handful of available items endlessly then really, who cares about much else? If your inventory, customer service, product fulfillment and shipping operations aren't up to snuff then really does everything else matter quite as much... ? As a television entity, if your programming is deemed stale, then really, that doesn't much spell success... and if you're an on-line presence with a less than state of the art website, well that speaks volumes too...

Re: QVC - you're only as good as your ...

silver Goldie — Thu, 30 Oct 2014 16:26:45 GMT

On 10/29/2014 okiebug said:
Without products people want and buy, there would be no need for customer service or hosts. So, products first, everything else comes with it.

Okay. So why don't QVC send out a catalogue and become a catalogue selling company if personality and settings don't matter?