topic Re: Shipping is slow. Should be faster when you're paying for it! in Suggestion Box

Shipping is slow. Should be faster when you're paying for it!

ABH65 — Tue, 21 Dec 2021 14:31:16 GMT

QVC,

I’m a recent regular and have placed several orders since Thanksgiving. Your quality is wonderful but what is up with your shipping? Talk about slow. Not only do you charge for shipping but it’s the slowest of any vendor I have purchased from. For instance, on Saturday (12/18) I placed an order for Luminara candles. I narrowly missed the window for Christmas delivery and as of today (12/21) it is still being processed. I’ve placed orders from vendors as recently as 2 days ago, did not have to pay for shipping and I’ll be receiving those items before Christmas. And I’m not referring to Amazon either. QVC has a great thing going but you need to step up your shipping situation. Either it should be free or if customers are paying it should be faster than it is.

Re: Shipping is slow. Should be faster when you're paying for it!

Janey2 — Tue, 21 Dec 2021 14:34:48 GMT

And here we go......

Re: Shipping is slow. Should be faster when you're paying for it!

luvmybeetle — Tue, 21 Dec 2021 14:46:55 GMT

Are we going to rehash this???? I am having trouble with all kinds of shipping, not just QVC. Watch the news, it's everywhere.

Re: Shipping is slow. Should be faster when you're paying for it!

Imaoldhippie — Tue, 21 Dec 2021 15:02:46 GMT

Unbelievable!

Re: Shipping is slow. Should be faster when you're paying for it!

reviewer from sc — Tue, 21 Dec 2021 15:07:41 GMT

While I understand your frustration, to be fair, we've been warned back in October that shipping would be incredibly slow this year. And it has! No company can control the shipping. That's up to UPS, FedEx, or USPS. I don't see their situations changing anytime soon.

P.S. Also, QVC had the unfortunate fire in Rocky Mount. If the item is coming from that facility, you may not get the item in time.

Re: Shipping is slow. Should be faster when you're paying for it!

Kachina624 — Tue, 21 Dec 2021 15:12:49 GMT

@ABH65 I hope you realize you're preaching to the choir. This board is for Q customers. There's no indication it's read by anyone else. If you have a complaint, you should direct it to corporate headquarters. We board participants can't do a darn thing about shipping.

Re: Shipping is slow. Should be faster when you're paying for it!

agb80 — Tue, 21 Dec 2021 15:22:19 GMT

@reviewer from sc wrote:
While I understand your frustration, to be fair, we've been warned back in October that shipping would be incredibly slow this year. And it has! No company can control the shipping. That's up to UPS, FedEx, or USPS. I don't see their situations changing anytime soon.

P.S. Also, QVC had the unfortunate fire in Rocky Mount. If the item is coming from that facility, you may not get the item in time.

I wonder if qvc will remove inventory from their website that cannot be sold due to the fire. I really hate it when an order stays in limbo and I think they don't even know what products were being warehoused there and even if they did, may have no intention of being honest about it. Just like 2020 when it sure seemed like business as usual here but no, it wasn't, and so our orders just got hung up and to heck with us and giving us the truth before we placed an order. I don't want to go through that again.

Re: Shipping is slow. Should be faster when you're paying for it!

nana59 — Tue, 21 Dec 2021 15:34:44 GMT

i ordered a gift card from Ulta a month ago....they've told me it could take another 30 days before i receive it.....really?! customer service told me i should have ordered an e-gift card....it would have been faster delivery....i didn't want an e-gift card.....so annoyed....

Re: Shipping is slow. Should be faster when you're paying for it!

Sooner — Tue, 21 Dec 2021 15:40:53 GMT

In the scope of what is happening in the world today, I can't imagine that not getting something from QVC on time is anything to be worried about.

Especially this year when so many people are having such a difficult time. I feel thankful to get anything at this point, no matter when I get it.

Re: Shipping is slow. Should be faster when you're paying for it!

Love my grandkids — Tue, 21 Dec 2021 16:09:07 GMT

The original post reminds me of the voice of Charlie Brown's teacher "wah wah wah".

Re: Shipping is slow. Should be faster when you're paying for it!

Gorgf — Tue, 21 Dec 2021 16:10:32 GMT

@ABH65 Welcome to the boards. Yes shipping is all over the place and processing is often slow. Ordering on December 18th expecting your package by the 24th in less than a week at this time of year is cutting it too close. Shipping is swamped on both ends. Many are working extra long hours.

We have all been warned to have ordered at least two months ahead. Maybe a jewelry item will make it in less than a week but nothing is guaranteed even though you may have been led to believe it. I highly doubt the Christmas window would have happened at that point for you anyway.

I worry more about lost or stolen packages as had that happen twice in two months. One was Q and another Outdoor company. Both refunded me.

Enjoy your candles as not a seasonal item. I use mine all year long. Eventually they will come.

Re: Shipping is slow. Should be faster when you're paying for it!

Kachina624 — Tue, 21 Dec 2021 16:27:59 GMT

@agb80 wrote:
@reviewer from sc wrote:
While I understand your frustration, to be fair, we've been warned back in October that shipping would be incredibly slow this year. And it has! No company can control the shipping. That's up to UPS, FedEx, or USPS. I don't see their situations changing anytime soon.

P.S. Also, QVC had the unfortunate fire in Rocky Mount. If the item is coming from that facility, you may not get the item in time.
I wonder if qvc will remove inventory from their website that cannot be sold due to the fire. I really hate it when an order stays in limbo and I think they don't even know what products were being warehoused there and even if they did, may have no intention of being honest about it. Just like 2020 when it sure seemed like business as usual here but no, it wasn't, and so our orders just got hung up and to heck with us and giving us the truth before we placed an order. I don't want to go through that again.

@agb80 Of course they know exactly what was in that warehouse. Fortunately they usually have duplicates at other locations around the country. If they're unable to fulfill orders, they've indicated customers will be notified.

You need to acquaint yourself with the situation in international commerce before criticizing.

Re: Shipping is slow. Should be faster when you're paying for it!

rms1954 — Tue, 21 Dec 2021 16:35:08 GMT

I love the introductions when they feel that stating how many orders or how long they've been a customer or how many thousands of dollars they spent is giving them some kind of importance. At this time of the year and considering all the events going on you would be aware of the shipping situation, unless you live under a rock.

Re: Shipping is slow. Should be faster when you're paying for it!

Kachina624 — Tue, 21 Dec 2021 17:09:27 GMT

@rms1954 There are a lot of people out there apparently living under rocks, in a bubble or somewhere not in the real world. They never watch the evening news, read a newspaper or have conversations with friends. They're obvivilous to what's going on in the world.

Then they come here to whine.

Re: Shipping is slow. Should be faster when you're paying for it!

ABH65 — Tue, 21 Dec 2021 18:10:51 GMT

Wow...such a warm bunch. I feel so welcome. LOL! I mistakenly thought this blog was a place to vent amongst those who might share my pain. My mistake. Funny with a bunch of user names like grannys etc, you lack the warm and fuzzies of any granny I know.

Yes, I was aware of the fire. The item I ordered was NOT in that particular warehouse. Yes, I sent an email up the chain. We'll see what response I got. Yes, I am aware of shipping delays and commerce at this time. But...I purchased several items from QVC that were guaranteed by Christmas and they have made it in time. My point is...they can ship quickly when they want to or at least thats the way it seems. Any shipping that takes longer than a week for an item that is in stock in his day and age is an antiquated business practice...especially when your paying for it. They are charging us for pony express shipping. Thanks for the feedback. Issue is closed.

Re: Shipping is slow. Should be faster when you're paying for it!

Love my grandkids — Tue, 21 Dec 2021 18:50:05 GMT

@ABH65 This isn't a blog. It's a discussion forum.

Re: Shipping is slow. Should be faster when you're paying for it!

agb80 — Tue, 21 Dec 2021 23:17:12 GMT

@Kachina624 wrote:

@agb80 wrote:
@reviewer from sc wrote:
While I understand your frustration, to be fair, we've been warned back in October that shipping would be incredibly slow this year. And it has! No company can control the shipping. That's up to UPS, FedEx, or USPS. I don't see their situations changing anytime soon.

P.S. Also, QVC had the unfortunate fire in Rocky Mount. If the item is coming from that facility, you may not get the item in time.
I wonder if qvc will remove inventory from their website that cannot be sold due to the fire. I really hate it when an order stays in limbo and I think they don't even know what products were being warehoused there and even if they did, may have no intention of being honest about it. Just like 2020 when it sure seemed like business as usual here but no, it wasn't, and so our orders just got hung up and to heck with us and giving us the truth before we placed an order. I don't want to go through that again.
@agb80 Of course they know exactly what was in that warehouse. Fortunately they usually have duplicates at other locations around the country. If they're unable to fulfill orders, they've indicated customers will be notified.

You need to acquaint yourself with the situation in international commerce before criticizing.

I don't want to be notified after I've placed an order. I want the inventory to be removed if it is no longer available.

Re: Shipping is slow. Should be faster when you're paying for it!

carlycat — Wed, 22 Dec 2021 00:31:02 GMT

Well, I'm not happy with QVC shipping. I know about all the excuses. But: I ordered 3 jewelry items on December 8. Today, all of them are stuck somewhere and not even sent from the 3rd party shipper to USPS. They were scheduled for delivery December 17. I haven't called, they'll just say give it time. But it's 13 days....kind of ridiculous.

Re: Shipping is slow. Should be faster when you're paying for it!

mspemberley — Wed, 22 Dec 2021 06:54:11 GMT

@ABH65 wrote:
Wow...such a warm bunch. I feel so welcome. LOL! I mistakenly thought this blog was a place to vent amongst those who might share my pain. My mistake. Funny with a bunch of user names like grannys etc, you lack the warm and fuzzies of any granny I know.
Yes, I was aware of the fire. The item I ordered was NOT in that particular warehouse. Yes, I sent an email up the chain. We'll see what response I got. Yes, I am aware of shipping delays and commerce at this time. But...I purchased several items from QVC that were guaranteed by Christmas and they have made it in time. My point is...they can ship quickly when they want to or at least thats the way it seems. Any shipping that takes longer than a week for an item that is in stock in his day and age is an antiquated business practice...especially when your paying for it. They are charging us for pony express shipping. Thanks for the feedback. Issue is closed.

@ABH65 Im with you. The Q needs to step up its game (warehouse fire merchandise excepted). I've been lucky and my promised items from the Q have been delivered before Christmas. However, not nearly as fast as Macy's, Kohls, and Amazon. None of aforementioned charged me for shipping and returns will be easy, if needed. I'm quite sure the boards are monitored and mined for customer information, comments, and important issues. You'll notice the mods respond when needed and on any thread. They're keeping track...

As of late shipping speed as actually improved and I'm convinced it was complaints on this board and bad reviews that sped things up.

So welcome and good luck with your orders! You'll find the social team is extremely helpful. Qvcsocialteam@qvc.com

Re: Shipping is slow. Should be faster when you're paying for it!

CalminHeart — Wed, 22 Dec 2021 13:04:26 GMT

I learned years ago not to rely on Q for anything needed by a certain date, especially when ordered at the last minute.

I haven't had delays or other issues with orders from other retailers. Many have arrived in 2-3 days.