topic Re: Shipping & handling needs a makeover in Suggestion Box

Shipping & handling needs a makeover

newname0 — Wed, 27 Oct 2021 15:14:46 GMT

Here is a comment from someone who purchased LM's pendant:

While I am happy with the actual pendant, I am very disappointed in the way this was shipped to me! It was crammed in a tiny and I mean tiny box with the poem card folded in half! So the lovely poem card is ruined! That is unacceptable to me! Why would you send this lovely pendant and poem out in this manner! The pendant is 5 stars but the warehouse/packing department at QVC gets a minus -1!!!!

The new CEO should work on improving this department. He is loosing goodwill having this happen.

Re: Shipping & handling needs a makeover

Kachina624 — Wed, 27 Oct 2021 16:14:05 GMT

Let me see if I understand this post.... You're repeating someone else's unsubstantiated complaint and now it's become your complaint? How does folding something in half ruin it?

I think you should have waited until you actually experienced some fault for yourself, actually saw it.

Re: Shipping & handling needs a makeover

lil sophie — Wed, 27 Oct 2021 16:23:39 GMT

I found this picture of the new employees for the QVC distribution center in Ontario, CA. Seems like there is a lot of potential here for good packing and shipping. What do you say?

Re: Shipping & handling needs a makeover

Zhills — Wed, 27 Oct 2021 16:31:39 GMT

Re: Shipping & handling needs a makeover

Kachina624 — Wed, 27 Oct 2021 16:49:18 GMT

@lil sophie wrote:
I found this picture of the new employees for the QVC distribution center in Ontario, CA. Seems like there is a lot of potential here for good packing and shipping. What do you say?

@lil sophie Look at all of those empty shelves!

Re: Shipping & handling needs a makeover

newname0 — Wed, 27 Oct 2021 19:24:43 GMT

@Kachina624 wrote:
Let me see if I understand this post.... You're repeating someone else's unsubstantiated complaint and now it's become your complaint? How does folding something in half ruin it?

I think you should have waited until you actually experienced some fault for yourself, actually saw it.

I did start a forum once in Customer Care telling them I ordered a Carole Hochman pjama set and received only the bottoms. I asked if I should wait until they send me the top?

Re: Shipping & handling needs a makeover

homedecor1 — Wed, 27 Oct 2021 23:20:02 GMT

@Zhills

@Zhills wrote:

the best laugh I've had in weeks thank you! So true thou!!🤣🤣🤣

Re: Shipping & handling needs a makeover

CalminHeart — Tue, 30 Nov 2021 12:58:56 GMT

Folding the card seems to be pretty low on the list of known problems at Q. I'd throw it away anyway.

Re: Shipping & handling needs a makeover

Marp — Tue, 30 Nov 2021 13:19:09 GMT

@newname0, are you under the mistaken impression that Q warehouse workers pick a pendant from a container, pick a card from a bin, fold the card then find a "tiny" box to cram both the pendant and card into then put the tiny box in a shipping box or mailing envelope?

If so that would explain why shipping an item talks so long.

Re: Shipping & handling needs a makeover

Cookie2025 — Sun, 05 Dec 2021 22:43:11 GMT

@newname0 wrote:
@Kachina624 wrote:
Let me see if I understand this post.... You're repeating someone else's unsubstantiated complaint and now it's become your complaint? How does folding something in half ruin it?

I think you should have waited until you actually experienced some fault for yourself, actually saw it.

I did start a forum once in Customer Care telling them I ordered a Carole Hochman pjama set and received only the bottoms. I asked if I should wait until they send me the top?

That is so evil funny - I can't stop laughing !