topic Re: If you could change QVC what would you do? in Suggestion Box

If you could change QVC what would you do?

Havarti — Tue, 14 Oct 2014 20:02:05 GMT

I think what I miss most about QVC is the wonderful ability they had in the past to find new and/or up and coming designers, manufacturers, inventors, etc. and bring those items to us at better than market prices (the V in QVC was for value and it was true back then) – precisely because they were unknown yet good at what they do. Those trying to launch their products gained a huge advantage in the massive exposure and the on-air host being able to present the product-specific features and benefits of the item. QVC was known to be a source of a wide variety of good items you could not always find elsewhere. The customers were able to purchase a good value and many of us delighted in getting an unusual item because people often asked “where did you get that?” That drove new customer or added business back to QVC and the cycle continued successfully for many years. What happened? It was truly a winning combination for all.

I learned so much about new items – each presentation was an education more than a sales pitch. Because of that fact I would often watch QVC for hours rather than regular TV programming. It was amazing how many things I never knew I needed until I learned all they could do for me. The sourcing of the many creative items wasn’t all because of the RV tour that crossed the country for a few years in search of creative new products, QVC also had very innovative buyers who sourced well and put together a great and varied assortment of items. I would look forward each year to some reappearing – like the 4 Denim & Company T-shirts that came with a tote bag, or Quacker Factory’s short sleeved embroidered (not sequined) cardigans for summer, or Joan River’s next lorgnette or Bee pin - just to name a few.

It was a winning business approach and helped to build QVC into the successful company it has become. I wish they would give it a try again rather than focusing on so many big name vendors that are available at the local department store without having to wait for it or pay exorbitant shipping. I wish they would edit themselves and pick only the best products in a category to present – how many pressure cookers does one network need…just find the best product and let us know why it is the best.

What changes do you wish QVC would make?

Re: If you could change QVC what would you do?

stevieb — Tue, 14 Oct 2014 20:11:33 GMT

More variety of products and programming, less lengthy presentations (particularly of the same handful of things), fewer day long events and what might as well be day long events that include five and six hours of the same thing, less focus on computers/vacuums'blenders, etc., more gemstone jewelry and home decor options (and no, I don't mean more throws and varieties of 'illuminated' kitsch or Poo-Pourri), fewer hours in that kitchen especially with the same old products, a far better and more diverse array of Christmas fare, less frantic hosts, and fewer on-air references to social media would do for starters.

Re: If you could change QVC what would you do?

Hoopmommy — Wed, 15 Oct 2014 04:48:51 GMT

I would ask them to fix their quality control for their return process. I ordered a Pursonic S400--a TOOTHBRUSH. A HYGIENE ITEM. And it arrived used. That's disgusting, and probably a violation of applicable health codes. I'll think twice before I order anything else hygiene related, whether's that's undergarments, makeup, or a personal care item.

BEWARE--QVC quality control on returns is NOT WORKING.

Re: If you could change QVC what would you do?

NC Bandwagon — Wed, 15 Oct 2014 10:32:58 GMT

More variety of both hosts, vendors and products, more free shipping and coupons for the customers.

Re: If you could change QVC what would you do?

CalminHeart — Wed, 15 Oct 2014 10:43:24 GMT

I'd change their jewelry....and hire a new gold buyer. First, Q talks about 14k being a steal at $100/gram. Not true. Lots of other retailers sell it for less. Second, their gold jewelry inventory stinks. They can keep some inexpensive pieces but I'd start buying mid-range pieces, between the cheap chintzy stuff they buy now and Arte d'Oro. Third, I'd work on quality.

They can keep their bronzo and resin but sell it for what it is, costume. Don't brag about it being the big trend in Italy when friends from Italy say otherwise.

Re: If you could change QVC what would you do?

Pook — Wed, 15 Oct 2014 13:58:36 GMT

With the internet it's surely harder to find new products to air that are not already being sold elsewhere! Before the internet, most products aired were new and it was so exciting to see them aired. Nothing product wise as I watch when there is something I like but usually just go online to see new items added which for me takes less time and I can do this at my convenience! One thing about tracking could change though as I often get items that are still showing processing and then 2 times it finally showed sent but the sent date was 3 days after receiving the items!

Re: If you could change QVC what would you do?

Mona_L — Wed, 15 Oct 2014 14:32:56 GMT

50% = fashion

50% = other merchandise

No more ALL DAY events!

Re: If you could change QVC what would you do?

mosky — Wed, 15 Oct 2014 15:59:50 GMT

Advise the hosts to act professional and please,please,more variety!

Re: If you could change QVC what would you do?

Stardust2 — Wed, 15 Oct 2014 16:50:02 GMT

I would bring back Gabriella T. sweaters, Precious Fibers, Isaac and Shawn for 2 hours, have pants that fit mature ladies. As we mature our waist get's larger and I can't wear pants that are tight in the waist. There are thousands of others like me and I'm not a big lady, weight just shifts as we grow older. I find the flat front elastic back fit well but the ones with elastic all around are to tight. Don't forget us ladies who built your business. 50% or more of us are still out here. It may be too late but give it a try. Tired of vacuum cleaners, computers, tablets, expensive sheets that wear no better than the ones I get elsewhere on line for half the price.I would love to see 100% cotton weighty percale sheets. They do make them.

Shipping will have to go or be half of what it is now. When Q has a sale do as the stores do. Not $10.00 off but 40 to 50 %! I know the markup!

I miss the Q I used to know but no longer shop fo these and other reasons.

Re: If you could change QVC what would you do?

katiescarlett — Wed, 15 Oct 2014 17:15:13 GMT

On 10/15/2014 Stardust2 said:
I would bring back Gabriella T. sweaters, Precious Fibers, Isaac and Shawn for 2 hours, have pants that fit mature ladies. As we mature our waist get's larger and I can't wear pants that are tight in the waist. There are thousands of others like me and I'm not a big lady, weight just shifts as we grow older. I find the flat front elastic back fit well but the ones with elastic all around are to tight. Don't forget us ladies who built your business. 50% or more of us are still out here. It may be too late but give it a try. Tired of vacuum cleaners, computers, tablets, expensive sheets that wear no better than the ones I get elsewhere on line for half the price.I would love to see 100% cotton weighty percale sheets. They do make them.

Shipping will have to go or be half of what it is now. When Q has a sale do as the stores do. Not $10.00 off but 40 to 50 %! I know the markup!

I miss the Q I used to know but no longer shop fo these and other reasons.

I agree with the sales part, their Columbus Day Sale was a joke. $5 off items for the most part. Big Whoop.

Also tired of computers, mattresses, Philosophy, D&B (sorry D&B fans), WEN, vacuums, electronics in general, over-priced food. And many items can be found cheaper elsewhere, such as cookbooks. I can get them for 20% off and free shipping at Barnes and Noble online. Tired of lack of variety and beating an item to death with multiple hours of airing (6 hours of Bose??).

Re: If you could change QVC what would you do?

kittymomNC — Wed, 15 Oct 2014 17:32:18 GMT

I would hire someone to keep their eyes on the items that are "winners" -- in other words, if they have something that sells out almost completely, and hundreds of people are begging them to bring the item back in more colors, BRING IT BACK, DON'T CHANGE IT AND THEN SAY "WE IMPROVED IT"! And yes, I guess I'm yelling, because they can't seem to get it.

Case in point:

The original "How Smooth Boot Cut Jeans" - they never brought the originals back, they changed them drastically and still call them "How Smooth" - it's not the same jean. A229866

If they had brought this exact jean back, and added a bunch more colors, they would probably have sold out again, because if people are begging for more colors, they're going to buy them! So if everyone who bought these jeans originally, bought two or three more colors, they could have sold twice or three times as many. Is it so hard to understand that this means PROFIT?

I've seen this happen too many times -- they have a real "winner" and all they have to do is keep it in stock or bring out more colors to make a lot more profit. But no, they want to "improve it" ... they need someone to tell the PTB when to JUST LEAVE SOMETHING ALONE, don't try to change it, don't try to improve it, just keep it in stock and SELL IT!

Yes, this is a rant -- I'm on a roll today!

Re: If you could change QVC what would you do?

happygolfcartrider — Wed, 15 Oct 2014 20:51:09 GMT

I would ask that the vendors and host's dress appropriately

I would take the sun glasses off the models.

I would use more normal size models.

I would do away with cutesy, cutesy.

I would do away with the Um, Um's

I would do away with the kiss, kiss Mwaa, Mwaa

I would do away with the booty jiggling, singing and dancing

The biggest thing I would do is stop the host's from L y i n g

Re: If you could change QVC what would you do?

cosmic1 — Wed, 15 Oct 2014 21:03:36 GMT

Bring back the quality control. Hold your manufacturers to the specs and don't allow shoddy products to reach the customers. It is very inconvenient to be returning stuff and I won't buy if I can't trust the quality. Bring back the variety in affordable jewelry and fashions. I came for the jewelry and fashions and stayed for the pressure washer, appliances, bedding and electronics. Put your hosts through retraining and improve their skills. I don't buy based on my feelings towards a host; I buy because I want the product.

Re: If you could change QVC what would you do?

CalminHeart — Wed, 15 Oct 2014 22:31:06 GMT

If I was ruler of the world, or Q, I would....hire a new gold buyer and tell the truth about jewelry worn by women in Italy.

Re: If you could change QVC what would you do?

siemo — Thu, 16 Oct 2014 21:05:07 GMT

I would not have all day events. I would have the tsv on in the morning once, afternoon once and evening once (not almost every other hour). I would reduce the shipping (it is too high). I would have expedited shipping (when possible). I think they need to work on the sizing of clothing. The clothing sizing is not consistent.

Re: If you could change QVC what would you do?

brewhaha — Fri, 17 Oct 2014 00:19:38 GMT

Don't make the shows about the hosts.

Decaffeinate the hosts.

Re: If you could change QVC what would you do?

Dineen74 — Fri, 17 Oct 2014 04:50:04 GMT

Better quality control and more ezpays!

Re: If you could change QVC what would you do?

TX-starlight — Fri, 17 Oct 2014 07:55:46 GMT

On 10/15/2014 golfcartrider said:
I would ask that the vendors and host's dress appropriately

I would take the sun glasses off the models.

I would use more normal size models.

I would do away with cutesy, cutesy.

I would do away with the Um, Um's

I would do away with the kiss, kiss Mwaa, Mwaa

I would do away with the booty jiggling, singing and dancing

The biggest thing I would do is stop the host's from L y i n g

Lol, well said. I will add:

Get rid of 75% of the hosts, let the vendors do their own presenting.

Change up the line-up ALOT.

Give some free S/H more often.

Stop pushing the holiday stuff beginning before Halloween

I could go on & on

Re: If you could change QVC what would you do?

frenchie — Fri, 17 Oct 2014 18:55:22 GMT

I think they should bring back the lucky number game. It was an incentive for me to leave the tv on all day and maybe impulse buy. No one does this anymore. I did win a $1000 shopping spree this way long ago. Too much repetition of products, long presentations, chatter about nothing. I miss the old QVC. I know everything changes, but if customers are lost, what do they gain? The hosts were fun without being all about me. New products please?

Re: If you could change QVC what would you do?

mwells — Sat, 18 Oct 2014 03:23:54 GMT

I would stop spending hours presenting 1 Christmas tree or 1 Vacuum. That is so boring. How many times can you present the same item in one hour? Bring back the games and contests. Sell cooking TSVs Saturday night to coincide with David's cooking show. Start setting gemstones in Stainless Steel jewelry.