topic Re: SHIPPING!!!!! in Suggestion Box

SHIPPING!!!!!

13SHOPS — Sat, 18 Sep 2021 03:07:20 GMT

QVC needs to stop selling entire until the horrible shipping backlog is cleared. I've been waiting two weeks for pants, ordered at the same time as a matching jacket, same order number. Jacket is here. Pants are in process to arrive by 9/15. Uh.....these were ordered nearly two (2) weeks ago and are still sitting somewhere. Until shipping is caught up and improved, QVC needs to take a two-day no-sell holiday - no TV or online selling. GIVE US A BREAK!

Re: SHIPPING!!!!!

Love my grandkids — Sat, 18 Sep 2021 03:29:17 GMT

@13SHOPS Stop selling? NOT gonna happen!

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RoughDraft — Sat, 18 Sep 2021 03:29:55 GMT

Ummm...have you been paying attention to the shipping and stocking of merchandise all over the country?

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Kachina624 — Sat, 18 Sep 2021 03:56:36 GMT

@13SHOPS Since all retailers are in the same situation, do you propose that all commerce in the US come to a screeching halt? I think you can see where that would not be feasible.

We all have to just grin and bear it. It's too hot to wear those new fall clothes yet anyway.

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Venezia — Sat, 18 Sep 2021 04:17:37 GMT

@13SHOPS - QVC is not going to stop selling things because there are shipping issues in some areas. (I've had reasonably good luck with things I've ordered.)

However, you could take a personal break and shop elsewhere online or in a B&M store. If you need something quickly, that would be your best option.

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Just wanted to add: I just checked my last four orders. All of them arrived in less than a week. My current order, placed on 09/14 has already shipped and is expected tomorrow.

Not everyone is having problems with shipping.

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FancyPhillyshopper — Sat, 18 Sep 2021 04:08:58 GMT

Just because YOU did not receive your items in two weeks does not mean the rest of the many millions of shoppers have the same problem, or are as anxious as you are.

Yes, there are major shipping challenges all around the world. That is what happens duing a pandemic.

I like the convenience of shopping 24 hours, 7 days a week online. There is nothing on QVC that I need immediately. QVC does not really sell any basic necessities that we need to survive, as you know. So all of us are using our spare money to buy little luxuries. If it never arrives or arrives late, we will still survive. Enjoy the anticipation of waiting!

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Foxxee — Sat, 18 Sep 2021 04:44:55 GMT

Welcome @13SHOPS to the forum.

While I agree delayed processing and shipping has become a real drag, your suggestion is not feasible. QVC can't afford to totally close down for two days.

Just this past week, I have been seeing more retailers running into problems with late receipt of merchandise and shippers unable to keep up with picking up orders for delivery. Ran into another one today...October 6 shipping date. They are being forced to sell without stock because they have no other choice.

So, have patience or shop in local stores for those things you must have soon.

Since you have been waiting two weeks for your pants, you can email the Social Team at @QVCSocialTeam@QVC.com with your order number and explanation. They may know why your pants have been delayed.

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KathyM23 — Sat, 18 Sep 2021 05:17:15 GMT

@13SHOPS Maybe you should just stop online shopping for awhile. I am just glad QVC is there to shop from. If it takes a couple weeks to receive an item, it is no big deal. If it is something you need immedately, just go to one of the understocked department mall stores and settle for something that may be suitable for your imediate need.

Worldwide shipping issues are not likely to improve anytime soon. I suggest you do your Christmas shopping immediately.

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Etoile308 — Sat, 18 Sep 2021 05:26:33 GMT

I think the shipping really depends on what you buy and what brands are involved.I guess I've been fortunate not to experience the delays of others. I'm also aware of when items are being sold as Advance Orders.

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queendiva — Sat, 18 Sep 2021 10:59:42 GMT

@13SHOPS : QVC does not have to stop selling- WE have to stop buying!

That's what I am doing. The slow shipping is annoying. I do not have that problem with any other online retailers. The items are in my home before things ordered on the Q have even shipped.

Maybe as the end of the month approaches there will be a greater urgency to get things shipped out and collect the $ for them. That has been my experience in past months.

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cookie16 — Sat, 18 Sep 2021 12:23:33 GMT

Rather than state that QVC needs to stop selling, maybe buyers who are not happy with their experiences should look elsewhere for what they want or need. I personally have no issue with shipping and I also understand the need to shop early for what I want. We are all dealing with extraordinary results of this pandemic so move on to where you will be happier.

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Miss Pepsi — Sat, 18 Sep 2021 12:24:19 GMT

I order very little, have never ordered all that much from the Q but in the past year what I have ordered has arrived to me in less than 2 weeks. I don't order anything i need in a hurry, I am too smart for that. If I need something in a hurry I order from another online retailer or I bite the bullet and walk into a store.

Maybe just stop buying for awhile to ease your frustration or just shop elsewhere. QVC is NOT going to stop selling, that is just a totally unrealistic request.

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Bhvbum — Sat, 18 Sep 2021 13:17:55 GMT

@13SHOPS wrote:
QVC needs to stop selling entire until the horrible shipping backlog is cleared. I've been waiting two weeks for pants, ordered at the same time as a matching jacket, same order number. Jacket is here. Pants are in process to arrive by 9/15. Uh.....these were ordered nearly two (2) weeks ago and are still sitting somewhere. Until shipping is caught up and improved, QVC needs to take a two-day no-sell holiday - no TV or online selling. GIVE US A BREAK!

here's what I suspect is going on. These pants are not just sitting somewhere, they are being shipped from the manufacture (in process) to a distribution center with other goods from this manufacturer, and then when they get to the distribution center your order will be shipped to you.

This is reducing the inventory that the distribution centers have to carry, and what they do have will be moving soon. I managed a large distribution center and this is exactly how we operated for our own manufacturing plants.

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13SHOPS — Sat, 18 Sep 2021 13:35:23 GMT

Thanks for being the only sensible reply to my comment. I have stopped ordering from QVC and am returning the delayed item (IF it arrives). Perhaps if they also get a few returns marked "arrived too late," and they issue more refunds, the bean counters will wake up.

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Venezia — Sat, 18 Sep 2021 14:56:28 GMT

@13SHOPS wrote:
Thanks for being the only sensible reply to my comment. I have stopped ordering from QVC and am returning the delayed item (IF it arrives). Perhaps if they also get a few returns marked "arrived too late," and they issue more refunds, the bean counters will wake up.

@13SHOPS - The "only sensible reply"? Well, that says a lot. "New" contributor and you're insulting other posters who don't support your view?

Some of us don't think your suggestion that QVC stop selling for days is very sensible.

Enjoy shopping elsewhere.

(BTW: You didn't tag which poster you thought was "sensible" so it could apply to any of the previous posts. Just an FYI.)

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Luvsmyfam — Sat, 18 Sep 2021 16:26:52 GMT

so why can hsn,Amazon and lands end not have shipping problems?I always get my orders from these 3 companies when promised.anyone have a answer for that?

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riley1 — Sat, 18 Sep 2021 16:50:00 GMT

@13SHOPS - your comment "arrived too late" is not going to do any good. You still are not getting the point of what many other posters tried to explain to you.

Maybe this will clear things up for you - I ordered fabric from one of my manufacturers about 6 or 8 months ago. I'll be lucky if I receive it by the end of the month - but I'm looking at early October.

Everything in shipping is slow. There are employee shortages. Container ships were slowed down. And, if something is shipping directly from the vendor, they are backed up as well.

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riley1 — Sat, 18 Sep 2021 16:51:02 GMT

@Luvsmyfam I'm not having any problems with shipping from QVC - my packages have all arrived on time if not earlier than anticipated.

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Carolina925 — Sat, 18 Sep 2021 19:19:11 GMT

I understand the frustration but it's not just QVC. I ordered from Caldrea when my local store stopped selling their brand. Placed the order around Aug 15th, received two of the three items around the end of the month. Nothing has been said about the third item, I've emailed them, emailed PayPal since I was charged at time order was placed. I've heard nothing from Caldrea...NOTHING...and PP says I have to work it out with the vendor. It's only a $22 item but still, I don't really have any extra money to just toss out. Ordered chair cushions from Amazon to freshen up my kitchen chairs two weeks ago and am still waiting on them. I hope your items arrive soon but please don't beat up on QVC, it's all across the board. I will say that everything I've ordered that didn't say advance order has been received in about a week. Try to be patient.

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kaydee50 — Sat, 18 Sep 2021 20:02:14 GMT

QVC should just be selling what they have readily available to ship from their humongous warehouse. Still don't understand how any vendor can sell what they don't have on hand and ready to go.