topic Re: EASY PAY in Suggestion Box

EASY PAY

Fritz123 — Mon, 09 Aug 2021 13:42:09 GMT

QVC please adjust the default easy pay setting in checkout. We customers need the CHOICE to do easy pay OR NOT to do easy pay !

Re: EASY PAY

Foxxee — Mon, 09 Aug 2021 13:50:12 GMT

You do have that option. The default is "easy pay," but you can change that to pay-in-full.

Most likely the default is easy pay because more buyers use it than pay-in-full.

Re: EASY PAY

RespectLife — Mon, 09 Aug 2021 14:04:50 GMT

And I am one of them! I agree with your assessment that a great number of customers use it. Otherwise, they wouldn't make such a 'promo' of it all the time.

My guess would be their marketing research shows it as a desirable feature.

Please leave it as is.

Re: EASY PAY

kitcat51 — Mon, 09 Aug 2021 14:13:36 GMT

There is a choice & it's so easy to change to Pay In Full. Since most retailers don't offer Easy Pay & Q does it's their default.

Re: EASY PAY

skatting44 — Mon, 09 Aug 2021 14:26:01 GMT

You can go into your account at any time to pay off all the easy pays or as many as you like. For those on a monthly budget, I can understand why Easy Pay may work for them .

Re: EASY PAY

Krimpette — Mon, 09 Aug 2021 15:15:12 GMT

HSN defaults to full pay. I love it, since I never use easy pay.

Re: EASY PAY

mspatmac — Mon, 09 Aug 2021 15:15:27 GMT

I use easy pay until I receive my purchase and plan on keeping it. If kept I will go in and pay it off. If it's a return, I haven't tied up the full purchase price and wait forever for my refund.

Re: EASY PAY

VancouverUSAgal — Mon, 09 Aug 2021 15:26:30 GMT

Exactly - I don't want my money tied up for something I may return. And these days I return about half of the items I try.

Re: EASY PAY

walkingal — Mon, 09 Aug 2021 17:02:05 GMT

So, they make it inconvenient for the customers who want to pay in full. smh Why should I have to do the extra clicking because I pay in full. There should be a feature for customers to change that Easy Pay default.

Re: EASY PAY

millieshops — Mon, 09 Aug 2021 17:07:15 GMT

I have never ordered anything from QVC that I couldn't pay for in full, BUT I always us EZPAY when it is offered

Re: EASY PAY

Miss Pepsi — Mon, 09 Aug 2021 18:06:37 GMT

@mspatmac wrote:
I use easy pay until I receive my purchase and plan on keeping it. If kept I will go in and pay it off. If it's a return, I haven't tied up the full purchase price and wait forever for my refund.

That is exaclty how I use it, however I have been shopping with QVC for over 25 years and have only returned 1 item. I just go in and pay it off though once I am sure. It is really not a big deal.

Re: EASY PAY

kitcat51 — Mon, 09 Aug 2021 19:28:15 GMT

@walkingal wrote:
So, they make it inconvenient for the customers who want to pay in full. smh Why should I have to do the extra clicking because I pay in full. There should be a feature for customers to change that Easy Pay default.

Too funny...good grief.

Re: EASY PAY

San Antonio Gal — Tue, 10 Aug 2021 00:27:34 GMT

@kitcat51 wrote:
@walkingal wrote:
So, they make it inconvenient for the customers who want to pay in full. smh Why should I have to do the extra clicking because I pay in full. There should be a feature for customers to change that Easy Pay default.
Too funny...good grief.

It is funny @kitcat51 . How hard is it to do the "extra clicking" ??