topic Re: Shipping employees in Suggestion Box

Shipping employees

Katcat1 — Sun, 20 Jun 2021 15:19:40 GMT

Maybe the Q needs to raise the hourly rate a little. Q, you need to get and keep shipping employees. It seems to be a weak area for you and shipping is so important. I know, personally, I get tired of wating for my package to arrive. Also, a strong shipping manager to manage the shipping dept.

Re: Shipping employees

Kachina624 — Sun, 20 Jun 2021 15:30:46 GMT

@Katcat1 Well, I guess you've straightened out the HR department of a major corporation. Too bad only us customers will see it. Perhaps you should share your thoughts here:

Mike.George@qvc.com

Re: Shipping employees

Mistreatedbycs — Sun, 20 Jun 2021 17:13:28 GMT

@Katcat1

I don't believe a wage increase should or make them work faster and I doubt the Qs expediting department isn't sitting on the phones waiting for their merchandise to get to the warehouse.

It's China, it's the ships (only send full containers), it's the inspection at the docks, it's finding trucks and drivers to transport the merchandise. The entire supply chain has been disrupted and to make it whole again is stressing a lot of people out.

Re: Shipping employees

mspatmac — Sun, 20 Jun 2021 17:16:49 GMT

@Kachina624 wrote:
@Katcat1 Well, I guess you've straightened out the HR department of a major corporation. Too bad only us customers will see it. Perhaps you should share your thoughts here:

Mike.George@qvc.com

@Kachina624 @Katcat1 I have but it's obvious it didn't help. With customers still buying and accepting poor processing and unable to cancel why would he care?

Re: Shipping employees

GenXmuse — Sun, 20 Jun 2021 19:34:15 GMT

Why is there a suggestion forum if not to make suggestions?

Re: Shipping employees

gertrudecloset — Mon, 21 Jun 2021 00:21:11 GMT

@Mistreatedbycs wrote:
@Katcat1

I don't believe a wage increase should or make them work faster and I doubt the Qs expediting department isn't sitting on the phones waiting for their merchandise to get to the warehouse.

It's China, it's the ships (only send full containers), it's the inspection at the docks, it's finding trucks and drivers to transport the merchandise. The entire supply chain has been disrupted and to make it whole again is stressing a lot of people out.

@MistreatedbycsSome of it is and some of it isn't. We can all agree that many online retailers get their merchandise from China, right? Other retailers are not having these issues. We must categorize QVC with the rest of online retailers.

Could be they cut staff. That is much more likely the case than "China and ships."

Re: Shipping employees

CalminHeart — Mon, 21 Jun 2021 11:06:37 GMT

@Mistreatedbycs wrote:
@Katcat1

I don't believe a wage increase should or make them work faster and I doubt the Qs expediting department isn't sitting on the phones waiting for their merchandise to get to the warehouse.

It's China, it's the ships (only send full containers), it's the inspection at the docks, it's finding trucks and drivers to transport the merchandise. The entire supply chain has been disrupted and to make it whole again is stressing a lot of people out.

If a business values employees, they pay decent wages and respect them. Money and respect motivate people in all areas of business including shipping and trucking. And things are just getting back to semi-normal since covid in the U.S.

On the flip side, shipping and returns have been problems at Q for many years. It's been a lot worse since they started relying on vendors to ship products. If other retailers can do things much faster, Q should be able to as well.

Re: Shipping employees

Johnnyeager — Mon, 21 Jun 2021 11:22:27 GMT

QVC is holding a virtual hiring event June 22 and June 23 for positions in the Bethlehem fulfillment center.

Full Time and Part Time Available.

$17-$18.30 per hour with a 70 cent shift differential.

Quarterly rate increases.

Re: Shipping employees

Mistreatedbycs — Mon, 21 Jun 2021 14:36:13 GMT

@gertrudecloset wrote:
@Mistreatedbycs wrote:
@Katcat1

I don't believe a wage increase should or make them work faster and I doubt the Qs expediting department isn't sitting on the phones waiting for their merchandise to get to the warehouse.

It's China, it's the ships (only send full containers), it's the inspection at the docks, it's finding trucks and drivers to transport the merchandise. The entire supply chain has been disrupted and to make it whole again is stressing a lot of people out.

@MistreatedbycsSome of it is and some of it isn't. We can all agree that many online retailers get their merchandise from China, right? Other retailers are not having these issues. We must categorize QVC with the rest of online retailers.

Could be they cut staff. That is much more likely the case than "China and ships."

Oh I agree with you, cutting staff could be a variable in the equation too but I don't believe a wage increase should make people work faster.or smarter.

I used China only because it's the US's biggest importer of goods, yes, there are other countries that we do import goods from but I believe we can agree that the entire supply chain has been turned up side down and it will takes months if not years to get straightened out.

Re: Shipping employees

RespectLife — Mon, 21 Jun 2021 16:05:00 GMT

@Katcat1 wrote:
Maybe the Q needs to raise the hourly rate a little. Q, you need to get and keep shipping employees. It seems to be a weak area for you and shipping is so important. I know, personally, I get tired of wating for my package to arrive. Also, a strong shipping manager to manage the shipping dept.

so @Katcat1 are You ready to absorb these raises? You don't think companies are going to eat the loss, do you?

It IS passed onto the consumer, Always. Want to pay more for your items to give these raises?

As long as there is an extra hand out, NO one is applying. Signs to hire at every business around here. There is a worker SHORTAGE.

We ALL know QVC has always been slower to ship and even slower to return.

Why would you order from this company if you are tired of waiting for a pkg?

And NO, it is not just QVC. I have had items delayed from Target, Wally, Amz and Ulta. Ulta took 2 wks for 2 lip liners!

Right now, I am going through a problem with shoesdotcom. Charged me immediately BEfore they even shipped! Sent one wrong size, other never shipped.

NO C/S phone calls accepted. You MUST email only. Then you get an auto response that tells you to go to the website to get answers or they will respond in 3-5 days!

Claim you can make free even exchanges and now they won't. Have to pay again, full price and email them the new order number or you will be charged a restocking fee. (BTW-no one else carried what my son wanted)

One full month later, I have been charged for 2 shoes, received 0 and can't talk to anyone. Numerous emails never answered except for auto reply.

I have a claim in w/ Discover.

I am sure they can't take my calls or respond via email promptly because they can't get any help!

Re: Shipping employees

vsm — Mon, 21 Jun 2021 21:57:24 GMT

@Katcat1 wrote:
Maybe the Q needs to raise the hourly rate a little. Q, you need to get and keep shipping employees. It seems to be a weak area for you and shipping is so important. I know, personally, I get tired of wating for my package to arrive. Also, a strong shipping manager to manage the shipping dept.

So you're willing to pay more for shipping? Because it's not QVC that will foot the bill -- it's the customer.

Re: Shipping employees

DA D — Tue, 22 Jun 2021 10:23:57 GMT

The Linea items I ordered have been in stock for some time. They has been processing for 9 to 10 days. If they don't have items in stock they usually say it is a delayed shipment. After 10 days you should be able to cancel!

Re: Shipping employees

DA D — Tue, 22 Jun 2021 11:03:57 GMT

If it takes 10 or more days to ship you should be able to cancel orders. If they tell you something won't ship outil a certain date that's different. For a short period of time I received items right away. Now it's taking forever!

Re: Shipping employees

deeva — Tue, 22 Jun 2021 20:55:51 GMT

Shipping with QVC seems to be hit or miss. I've ordered items and had them delivered in four days. Others like the Northern Nights TSV from May 20, was an advanced order.

This item was to ship on June 25, just found out by call cs, that the new ship date is July 6.
Why can't QVC notify customers of future delays? Lousy customer service.

Re: Shipping employees

77yangya — Wed, 23 Jun 2021 09:39:39 GMT

@Katcat1 wrote:
Maybe the Q needs to raise the hourly rate a little. Q, you need to get and keep shipping employees. It seems to be a weak area for you and shipping is so important. I know, personally, I get tired of wating for my package to arrive. Also, a strong shipping manager to manage the shipping dept.

The problem is that NOW the shipping is on you and me. If you go with the 3.50 method you will have to baby sit your orders. By that I mean weeks can go by and you will be wondering.....hmmmm....did I order something? Where is it? I know because I went through it. Other merchants are not like this. Anyway, we get to choose our own method. The 3.50 one is the defaulted one. That one has LOW priority. The second one is UPS all the way and it HAS priority. A lot on here do not like to know that but it's just IS. I want to get certain stuff on the Q so I'm willing to pay for the extra shipping. Yes, it will cost a few more dollars but you get it in a decent amount of time and you don't have to baby sit it. To me, it's worth it.

Re: Shipping employees

77yangya — Wed, 23 Jun 2021 09:41:26 GMT

@Kachina624 wrote:
@Katcat1 Well, I guess you've straightened out the HR department of a major corporation. Too bad only us customers will see it. Perhaps you should share your thoughts here:

Mike.George@qvc.com

I don't need to communicate with this person. It is up to us to decide with shipping method to use. It's as simple as that. If you want to roll the dice and use the 3.50 one well, good luck. If you use the second choice and yes, you have to pay a few more dollars, I am willing, you get it UPS all the way. It HAS priority. THIS is the issue. the 3.50 has LOW priority. No great mystery.

Re: Shipping employees

FS74 — Wed, 23 Jun 2021 14:27:32 GMT

@77yangya wrote:
@Katcat1 wrote:
Maybe the Q needs to raise the hourly rate a little. Q, you need to get and keep shipping employees. It seems to be a weak area for you and shipping is so important. I know, personally, I get tired of wating for my package to arrive. Also, a strong shipping manager to manage the shipping dept.
The problem is that NOW the shipping is on you and me. If you go with the 3.50 method you will have to baby sit your orders. By that I mean weeks can go by and you will be wondering.....hmmmm....did I order something? Where is it? I know because I went through it. Other merchants are not like this. Anyway, we get to choose our own method. The 3.50 one is the defaulted one. That one has LOW priority. The second one is UPS all the way and it HAS priority. A lot on here do not like to know that but it's just IS. I want to get certain stuff on the Q so I'm willing to pay for the extra shipping. Yes, it will cost a few more dollars but you get it in a decent amount of time and you don't have to baby sit it. To me, it's worth it.

Sounds like a good idea, but I don't think one would want 8.50 tagged on each item ordered. The current charge for each item is bad enough, but if it was a large order and there was one 8.50 shipping charge, that is a different story.

Re: Shipping employees

RespectLife — Wed, 23 Jun 2021 15:02:01 GMT

Upgraded shipping is NOT just a few more dollars!

I am not willing to spend over $8 or more PER ITEM to change to the next level.

Besides, you still have to wait for QVC to process or prepare your order.

There is nothing QVC sells that is life sustaining.

There is nothing QVC sells that is critical to any of us.

I'll pay $3.50 and just be patient or get it elsewhere if need be.

Re: Shipping employees

CalminHeart — Sun, 04 Jul 2021 11:55:11 GMT

@Mistreatedbycs wrote:
@Katcat1

I don't believe a wage increase should or make them work faster and I doubt the Qs expediting department isn't sitting on the phones waiting for their merchandise to get to the warehouse.

It's China, it's the ships (only send full containers), it's the inspection at the docks, it's finding trucks and drivers to transport the merchandise. The entire supply chain has been disrupted and to make it whole again is stressing a lot of people out.

Yes, the supply chain has been greatly disrupted.

Money and respect are great motivators. Big business pays as little as possible these days for shipping, mail, cashier, grocery clerk, retail, etc, and puts excessive demands on employees. Then they wonder why they can't get or keep good employees. I was in a position to know motives and so-called logic of a huge international corporation for decades so I know what their intentions are.

Example. The company I work for just sold off two of their business lines. They fired nearly 800 employees, many who have been there for 20-40 years. They just announced that the savings will go to shareholders, not even pennies to make it a better place for employees to work. Employees are always last on their list of priorities. I'm sure the executives who have been gifted tens of millions of shares over the years will appreciate another perk.

Re: Shipping employees

tiny 2 — Sat, 10 Jul 2021 23:54:40 GMT

@Katcat1 @CalminHeart @RespectLife @FS74 @77yangya @Kachina624 @deeva

There are rights that the customer has regarding shipping and there are right that the Companies have. This is from the FTC and there is more for you to read at the website regarding the point that some situations should be reported.

It may make it easier if you know what to expect and what your rights are.

I did not get all the details about receiving products that you did not order. You may keep them, you do not have to return them and the company cannot force you to pay for the item. It is a gift. This is stated on the website. This is the law.

From the FTC website but there is more there to read

You don’t have to wait forever for things you order to arrive. And, you can dispute charges for things that didn’t arrive or that you didn’t accept. As for products that show up that you never ordered, you don’t have to pay for them. Federal laws protect you.

Your Rights When You Shop By Mail, Online, or By Phone

The federal Mail, Internet, or Telephone Order Merchandise Rule applies to most things you order by mail, online, or by phone. It says:

Sellers have to ship your order within the time they (or their ads) say — that goes whether they say “2-Day Shipping” or “In Stock & Ships Today.” If they don’t give a time, they must ship within 30 days of when you placed your order.
If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund.
If the seller doesn’t ship your order, it has to give you a full refund — not just a gift card or store credit.

The chart below details how the Rule works. But first things first: Contact the seller. Most businesses will work with you to resolve the problem and keep you as a customer.