topic Shipping in Suggestion Box

Shipping

Sher1533 — Tue, 08 Jun 2021 19:43:31 GMT

I really wish somone could explain to me why the shipping takes so long! I order from other vendors and nothing and I mean nothing takes as long as QVC. One more thing a couple of Sundays ago Dan Huges was showing face coverings. He made a comment that masks should be worn all the time. Please Dan if you want to wear a mask all the time do so but just sell the product and keep your opinion to yourself.

Re: Shipping

Kachina624 — Tue, 08 Jun 2021 20:42:43 GMT

@Sher1533 We get the same question repeatedly. This post should help explain what's going on.

https://community.qvc.com/t5/Today-s-Special-Value/All-TSV-s-on-Advance-Order/td-p/6958278

Re: Shipping

Sher1533 — Wed, 09 Jun 2021 23:23:34 GMT

I do understand supply chain. I do understand that the last year has been tough. I have worked in SC for 27 years. Sorry but QVC is doing a terrible job shipping items. Items should not travle the whole United States before reaching the customer.

Re: Shipping

Natureluvr — Thu, 10 Jun 2021 11:50:28 GMT

Right. There are no other companies (whether brick and mortar or online companies) that take as long as qvc to ship items to me. I’ve ordered numerous things and had no issues from other companies. The excuse some people are making for qvc is a joke. The response is always “ you must not understand the supply chain,” or “do you have an inside connection,” etc… Qvc is the only company with supply chain issues from my experience.

Re: Shipping

CalminHeart — Sat, 12 Jun 2021 10:58:15 GMT

There are at least a couple of reasons.

It always takes longer when vendors have to ship products for Q. I don't know if it's their contract or what but It isn't that way with many other retailers.

Q ships many things at parcel post rates which is the very slowest and lowest priority USPS mail. Parcel post often relies on third parties to move mail from place to place...and those third parties wait until it's profitable to move them.

Re: Shipping

bewise — Sat, 12 Jun 2021 20:21:17 GMT

I am thinking they can't hire anyone,nobody wants to work.Unemployment is paying well

Re: Shipping

proudlyfromNJ — Sat, 12 Jun 2021 20:31:28 GMT

@bewise wrote:
I am thinking they can't hire anyone,nobody wants to work.Unemployment is paying well

@bewise I see people working around here. All store and restaurants are open and have been for ages. I guess they didn't qualify for unemployment.

Re: Shipping

CalminHeart — Sun, 13 Jun 2021 10:37:52 GMT

@bewise wrote:
I am thinking they can't hire anyone,nobody wants to work.Unemployment is paying well

Businesses that are paying decent wages don't have any problem finding good employees.

Re: Shipping

Grnthumb — Sun, 13 Jun 2021 13:32:23 GMT

I buy nothing from QVC that has delayed shipping. It usually takes up to 3 wks to ship and then another wk to receive, it's not worth it to me to have to wait a month for something I want now . Anything I have ordered from HSN I have received in a timely manner, so I don't buy QVC excuses.

Re: Shipping

Gabidog — Wed, 16 Jun 2021 12:09:54 GMT

Tracking for one small tee shirt bag package starts in eastern PA, travels to North NJ and for unknown reason travels to the middle of Ohio. Final destination will be north New York State. I suspect another week en route. Hard to understand why the shippers select the long and winding road when fuel prices are ticking up.

Re: Shipping

FS74 — Wed, 16 Jun 2021 14:13:08 GMT

I just want one shipping charge per order. This individual charge for each item is silly , especially if one orders the same item in different colors. I usually wait for free shipping days but thise are few and far between.

Re: Shipping

ScrapHappy — Thu, 17 Jun 2021 19:42:02 GMT

@Sher1533 wrote:
I really wish somone could explain to me why the shipping takes so long! I order from other vendors and nothing and I mean nothing takes as long as QVC. One more thing a couple of Sundays ago Dan Huges was showing face coverings. He made a comment that masks should be worn all the time. Please Dan if you want to wear a mask all the time do so but just sell the product and keep your opinion to yourself.

QVC can absolutely improve their processing and shipping. It's their software (how it is installed and used), their IT department, warehouse(s), CIO and then CEO. My husband has worked in IT for over 35 years with all that experience of taking orders, running warehouses, buying/installing and use of software and running the IT department. Every place he worked was known for their fast and efficient shipping. To say that QVC isn't aware is silly. There is no way they cannot know. Either they have tried other methods, don't have the right people for the job, or looking the other way.

Re: Shipping

DA D — Thu, 17 Jun 2021 19:49:40 GMT

I have found the vendors I have ordered from ship very fast! QVC owns the Denim & Co.brand I believe & they are taking the longest!

Re: Shipping

DA D — Fri, 18 Jun 2021 00:26:36 GMT

I placed six orders for Linea items on the 15th & 16th & four shipped today! Denim & co & Susan Graver all still processing. There is no way to explain it. I think my items from vendors ship faster. I do not know if it's true but someone said SG is owned by QVC.

Re: Shipping

77yangya — Fri, 18 Jun 2021 09:47:25 GMT

@Sher1533 wrote:
I really wish somone could explain to me why the shipping takes so long! I order from other vendors and nothing and I mean nothing takes as long as QVC. One more thing a couple of Sundays ago Dan Huges was showing face coverings. He made a comment that masks should be worn all the time. Please Dan if you want to wear a mask all the time do so but just sell the product and keep your opinion to yourself.

Anyone who is serious on buying and continuting to buy, I suggest this and I use it ALWAYS myself. On the check out page they always default shipping to the 3.50 method. That has very low priority so just like so many, you'll have to baby sit your orders. There's a red drop down arrow by shiipping click it and I choose the SECOND method. This is a few more dollars, yes, but it's UPS all the way and in a couple of days I get my orders. NO POST OFFICE INVOLVED. I don't have to keep baby sitting and checking.

Re: Shipping

Grace6663582 — Tue, 06 Jul 2021 15:00:09 GMT

Great explanations or excuses but why doesn't any other retailer have this issue? Waiting over 2 weeks for an item or items to be delivered that we pay for is a bit prehistoric..! I am tired of it myself and seriously reconsidering . Unless on free ship days . Frustrating. You can't count on bill to ship to dates arriving on time .

Re: Shipping

LovemesomeQ1979 — Thu, 08 Jul 2021 14:05:22 GMT

I ordered a pair of mens jeans on July 1st and it still shows preparing order. How freaking long does it take to send out a pair of pants? Shipping is a freakin nightmare with Q. I order from HSN, Shop HQ, Amazon, and Walmart and receive items in a timely manner. I'm over the pandemic excuse! I just don't think the right arm knows what the left arm does. Holiday shipping is going to be a disaster if they don't do something.

Re: Shipping

corinne — Sat, 10 Jul 2021 11:36:10 GMT

My purchase from Q have slowed over the years....however, I have ordered 3 items recently.

One was the wine cocktail TSV from June 23!. It was allegedly shipped on 6.30 (one week after purchase!) but the tracking information is BLANK. Finally called customer service yesterday and they credited my first easy pay installment, and asked me to call them if the item arrived. How ridiculous.

The second item, a bracelet, ordered in June, shipped 7.2, same thing tracking information is blank.

Last item, philosophy was ordered and shipped within a few days and arrived yesterday.

The bracelet I paid $5.50 to ship! I'm done ordering from Q.

Re: Shipping

amyb — Tue, 20 Jul 2021 20:28:02 GMT

@Sher1533 wrote:
I do understand supply chain. I do understand that the last year has been tough. I have worked in SC for 27 years. Sorry but QVC is doing a terrible job shipping items. Items should not travle the whole United States before reaching the customer.

Agreed! For the size company they are, they are doing horribly, compared to EVERYone else online. Everyone else I've ordered with, it ships out immediately.

QVC...items are "In Process", where of course you can't change or cancel (because they're taking too long) for days and days and sometimes weeks! Unacceptable!

Re: Shipping

amyb — Tue, 20 Jul 2021 20:31:58 GMT

@bewise wrote:
I am thinking they can't hire anyone,nobody wants to work.Unemployment is paying well

That gravy train (which I realize has been necessary, don't get me wrong...I lost my job too; not currently collecting anymore though)...but that's all ending...then everyone will be scrambling to get a job. Hopefully the tide will turn. Everywhere you go now, the service is suffering because they are working with limited staff.

I've yet to receive my 3rd stimulus. Good thing I didn't need it to eat! Jeez. I've had to put a "tracer" on it...which "takes 6 weeks before they even get to it" supposedly. 🙄