topic PLEASE Do Something About Product Reviews! in Suggestion Box

PLEASE Do Something About Product Reviews!

Spurt — Wed, 05 May 2021 16:06:52 GMT

QVC---PLEASE do something about the product reviews---when I go online and read reviews I want to hear about the product---performance, sizing, fabrication, and about the PRODUT itself..... But mostly what I am finding in reviews these days is NOTHING about the product itself, instead its all about shipping delays, or clothing sold out of a specific size and/or color!!! This is NOT a product review!!!

1. You say these reviews are being read before being posted, but apparently they are NOT!!! Please DO NOT even post the complaints about shipping delays, or complaints about lack of inventory in certain sizes or colors! These inappropriate reviews are bringing down the ratings of the products which isnt appropriate nor fair to the vendors and customers! Some items may have gotten a Customer Top Rated designation if it werent for the inappropriate reviews.

2. Move the Review Guidelines to the top of the Review Box and have the Reviewer check a box that the Guidelines have been read: (Here's the guidelines Im talking about)---

In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.

When writing your review, please consider the following guidelines:

Focus on the product and your individual experience using it
Provide details about why you liked or disliked a product
All submitted reviews are subject to the terms set forth in our Terms of Use

Here's an example that doesnt even make sense, ITEM A378093---- It's a verified purchase alright, but the customer never got the item, and since the delivery was scheduled for after her vacation so when she receives it shes sending it back.....but its a verified purchase--what good does this do..and the review isnt on the product itself ......LOL

Re: PLEASE Do Something About Product Reviews!

millieshops — Wed, 05 May 2021 14:51:51 GMT

@Spurt nothing wrong with what you are asking but just like here on the Forum, writers do what they want or what they hope they can get away with.

Re: PLEASE Do Something About Product Reviews!

Kachina624 — Wed, 05 May 2021 14:59:58 GMT

@Spurt Dream on girlfriend. As you know there have been many complaints like yours which are soundly ignored. Common sense suggest that many "reviews" are not legitimate, yet QVC is ordering them posted anyway. It's strange because many are critical of QVC operations and only hurt them while not helping those looking for reviews. They serve no purpose whatsoever.

Don't expect any amazing, fabulous changes. I doubt if you do. Too bad nobody reads these posts but us customers.

Re: PLEASE Do Something About Product Reviews!

Spurt — Wed, 05 May 2021 16:04:08 GMT

@millieshops wrote:
@Spurt nothing wrong with what you are asking but just like here on the Forum, writers do what they want or what they hope they can get away with.

@millieshops

If the writer thinks they can "get away with it" let the REVIEWER waste their time writing something thats not going to be posted rather than a prospective buyer wading through all these inappropriate reviews! And also not fair to the vendor who might have received a "Customer Top Rated" designation if it weren't for these inappropriate reviews!

If there's a delay in posting the reviews and if they are verifying purchase it means someone is reading these reviews and they shouldnt even be posted...something in their process is falling through the cracks and needs to be changed....Isnt this what the Suggestion Box is about....asking for a friend...🤔

Re: PLEASE Do Something About Product Reviews!

Kachina624 — Wed, 05 May 2021 15:08:26 GMT

@millieshops wrote:
@Spurt nothing wrong with what you are asking but just like here on the Forum, writers do what they want or what they hope they can get away with.

@millieshops The difference is, we have mods on the forums who assure rule-breakers DON'T get aways with it. On the reviews, there's nobody to assure compliance with the guidelines. It's a free-for-all and a big mess.

Re: PLEASE Do Something About Product Reviews!

Spurt — Wed, 05 May 2021 15:10:49 GMT

@Kachina624 wrote:
@Spurt Dream on girlfriend. As you know there have been many complaints like yours which are soundly ignored. Common sense suggest that many "reviews" are not legitimate, yet QVC is ordering them posted anyway. It's strange because many are critical of QVC operations and only hurt them while not helping those looking for reviews. They serve no purpose whatsoever.

Don't expect any amazing, fabulous changes. I doubt if you do. Too bad nobody reads these posts but us customers.

@Kachina624

My mom always said, "never be afraid to ask".....!!!! And this has become a pet peeve of mine...

Re: PLEASE Do Something About Product Reviews!

fthunt — Wed, 05 May 2021 15:21:59 GMT

Just skip over those which doesn't apply to what you're looking for.........simple.

When you see shipping complaint.......move on to another Review.

When I see - sizing is off - - - example: sizing is off...........I'm pear shape and it didn't fit good - - well I know I'm NOT pear shape so that person's Review doesn't apply to me

For me it might be perfect

Re: PLEASE Do Something About Product Reviews!

chessylady — Wed, 05 May 2021 15:37:11 GMT

@fthunt Ignoring reviews works for you but it clearly doesn't work for the OP. She would rather offer improvement suggestions.

Re: PLEASE Do Something About Product Reviews!

Kachina624 — Wed, 05 May 2021 15:43:53 GMT

@Spurt A suggestion. When this post has run its course, as it's author you might ask the mods to forward it to the appropriate department. Somebody might accidentally pick it up and read it.

Re: PLEASE Do Something About Product Reviews!

Spurt — Wed, 05 May 2021 15:50:26 GMT

@Kachina624 wrote:
@Spurt A suggestion. When this post has run its course, as it's author you might ask the mods to forward it to the appropriate department. Somebody might accidentally pick it up and read it.

@Kachina624

Good suggestion! Putting it here on the Forums and getting a lot of hearts shows Im not the only one thinking changes need to be made.. I can also put it in the Feedback Form....they say they forwarded those comments to the appropriate Department......

Re: PLEASE Do Something About Product Reviews!

x Hedge — Wed, 05 May 2021 16:11:18 GMT

💛💛💛💛💛💛💛💛💛💛💚

💜💛💛💛💛💛💛💛💛💛💛💙

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100 hearts to your post @Spurt .

I especially like your idea of moving the review guidelines to the top.

I've read "reviews" claiming they never/wouldn't buy the product because.. (fill in the blank). And it's clear some reviewers think this is where they air their grudge against an entire brand, a sales rep, a price level...

Overall, I give very little credence to any reviews unless they're written by someone who's nickname I recognise from these forums.

Re: PLEASE Do Something About Product Reviews!

pugvette74 — Wed, 05 May 2021 16:12:49 GMT

I totally agree with you @Spurt The Today's Special for the Sun Joe power washer, ALL 6 reviews are about BACK ORDER.

Nothing about the product it self... All 6 reviews are 1 Star....

Re: PLEASE Do Something About Product Reviews!

Spurt — Wed, 05 May 2021 16:15:29 GMT

@x Hedge wrote:
💛💛💛💛💛💛💛💛💛💛💚
💜💛💛💛💛💛💛💛💛💛💛💙
💚💛💛💛💛💛💛💛💛💛💛💛

100 hearts to your post @Spurt .
I especially like your idea of moving the review guidelines to the top.

I've read "reviews" claiming they never/wouldn't buy the product because.. (fill in the blank). And it's clear some reviewers think this is where they air their grudge against an entire brand, a sales rep, a price level...

Overall, I give very little credence to any reviews unless they're written by someone who's nickname I recognise from these forums.

@x Hedge

Thank you appreciate your response!

LOL I know what you mean...or the opposite, the fans of a certain brand write reviews saying...."I didnt purchase this item, but I love this brand, and Im sure this product will be just as good...." 😄

Re: PLEASE Do Something About Product Reviews!

Spurt — Wed, 05 May 2021 16:16:23 GMT

@pugvette74 wrote:
I totally agree with you @Spurt The Today's Special for the Sun Joe power washer, ALL 6 reviews are about BACK ORDER.

Nothing about the product it self... All 6 reviews are 1 Star....

@pugvette74

👍

Re: PLEASE Do Something About Product Reviews!

SunValley — Wed, 05 May 2021 16:21:11 GMT

@Spurt Excellent explanation of why reviews need to be weeded out for inappropriate content. As a customer, it's irritating to see a rating compromised by irrelevant complaints on CS issues. After their ignoring many valid and well written posts on this issue posted in a forum specifically designated for suggested improvement, my take away is that the only group that can have any influence on management to enforce their review policies is the vendors. If they got fed up and complained en mass something might change.

Re: PLEASE Do Something About Product Reviews!

Lisa now in AZ — Wed, 05 May 2021 16:31:36 GMT

Just wait until David's next cookbook goes on PRE-sale in June. It will have 100 5-star ratings for months before it is even available, which means that none of the reviewers have even seen it, much less cooked from it. But, I will be pleasantly surprised if they don't allow those reviews.

Re: PLEASE Do Something About Product Reviews!

depglass — Wed, 05 May 2021 16:34:00 GMT

Too bad the social team can' t take over the reviews. They would straighten this out in a heartbeat.

Re: PLEASE Do Something About Product Reviews!

Spurt — Wed, 05 May 2021 16:49:58 GMT

@depglass wrote:
Too bad the social team can' t take over the reviews. They would straighten this out in a heartbeat.

@depglass

Thats a good suggestion, but I think that hard working crew already has plenty on their plate taking care of these Forums and straightening out Customer Service issues....My appreciation and thanks go out to them...I know they've helped me out and many many others too!

Re: PLEASE Do Something About Product Reviews!

millieshops — Wed, 05 May 2021 17:08:40 GMT

So if I want to buy my clothes online instead of locally, where do I go to read helpful reviews?

Re: PLEASE Do Something About Product Reviews!

Miss Pepsi — Wed, 05 May 2021 17:11:46 GMT

I have been trying to post reviews for a couple of days and I cannot even get to that page. I am trying to post about the product and now the shipping, I am tying to post about things I actually purchased unlike some others I have read.