topic Re: Please Address Website Problems in Suggestion Box

Please Address Website Problems

jellyBEAN — Fri, 16 Apr 2021 04:01:41 GMT

The QVC community forum has serious issues with topics jumping and scrolling up and down and all around. Been going on for a couple/few weeks now. Seems to be getting worse.

I go into a forum. I look at the various thread topics. I click on a thread to enter and sometimes it goes to page 2 or 3 of the topic. Sometimes it goes to page 1 but then rolls down to a thread or two below the first post.

What the heck is going on? I can see this being problematic for a day or two, but weeks? Does QVC have no intention of addressing these annoyances? Who would want to continue to shop on a website that's unpredictable?

Re: Please Address Website Problems

Etoile308 — Fri, 16 Apr 2021 04:09:56 GMT

I'm not experiencing any problems.

Re: Please Address Website Problems

CalminHeart — Fri, 16 Apr 2021 11:34:31 GMT

I haven't had any issues and I'm using Safari.

Re: Please Address Website Problems

Anonymous — Fri, 16 Apr 2021 12:01:37 GMT

Hi @jellyBEAN it could be you need to clear your cookies and maybe try changing browsers, that may help.

Re: Please Address Website Problems

tobe — Fri, 16 Apr 2021 12:05:49 GMT

I have the same problem! Very frustrating. I use Chrome and I cleaned my cache. I don't know what else to do!

Re: Please Address Website Problems

ValuSkr — Fri, 16 Apr 2021 12:19:09 GMT

I'm not having any problems.

Check your forums settings. Under "Linear Layout Settings," you may have "jump to first unread post in topic" selected. I believe this is the default, and I like it that way, but you may not and it may be causing your experience.

Re: Please Address Website Problems

Krimpette — Fri, 16 Apr 2021 12:48:41 GMT

I'm on my MacBook Pro using Safari and have no problems. Wonder what the OP is using?

Re: Please Address Website Problems

dooBdoo — Fri, 16 Apr 2021 15:26:35 GMT

@jellyBEAN, @tobe, @Boehm Collector, I haven't seen the problems you describe.

(I use a desktop Mac usually with Google Chrome and an iPad 6 with Safari, all software up-to-date.)

In addition to the other great suggestions in the responses:

Be sure you have the most current software for your device and browser.

Next, if you are using a bookmark/favorite to access the site, that might be the problem.

Try this:

-- Clear all browser cache/cookies, close the browser, and relaunch it.

-- Then, go to your search engine and search for the main QVC.com website, and use that link.

(or use https://www.qvc.com/)

-- Then, scroll to the bottom of the page and click on "Blogs & Forums."

-- If that clears up the problem, create a new bookmark/favorite with that new URL link and delete the old one.

I'm sorry you're experiencing such strange results on the site -- that can be so frustrating. I hope one, or more, of our suggestions will help. Take care, everyone.😊

Re: Please Address Website Problems

Boehm Collector — Fri, 16 Apr 2021 15:34:23 GMT

I am also having problems with the website. When I insert a product line in the search bar (for example: Laura Geller,WEN) I get a message telling me the number of products available .... but none show up. I have cleared my cache/cookies to no avail.

Re: Please Address Website Problems

Boehm Collector — Fri, 16 Apr 2021 15:34:06 GMT

@Anonymous .. clearing cache/cookies did not solve the website problem I am having:

I am also having problems with the website. When I insert a product line (for example: Laura Geller,WEN)in the search bar I get a message telling me the number of products available .... but none show up. I have cleared my cache/cookies to no avail.

Re: Please Address Website Problems

tends2dogs — Fri, 16 Apr 2021 15:06:10 GMT

@tobe wrote:
I have the same problem! Very frustrating. I use Chrome and I cleaned my cache. I don't know what else to do!

I have Chrome and I tried Internet Explorer.....same issues. The top bar drops down everytime I click on something.

Can someone remind me how to clean my cache?

Re: Please Address Website Problems

NickNack — Fri, 16 Apr 2021 16:08:34 GMT

@tends2dogs wrote:
@tobe wrote:
I have the same problem! Very frustrating. I use Chrome and I cleaned my cache. I don't know what else to do!
I have Chrome and I tried Internet Explorer.....same issues. The top bar drops down everytime I click on something.

Can someone remind me how to clean my cache?

@Anonymous @tends2dogs The same thing happens to me with the top bar dropping down in the forums. This has been happening for a while. I use a MacBook Air with Safari. It does the same thing on Firefox. I've done the suggested things with cache and cookies, and neither one solved the problem.

Re: Please Address Website Problems

Sage04 — Fri, 16 Apr 2021 21:47:18 GMT

Count me in also.

Re: Please Address Website Problems

insomniac2 — Sat, 17 Apr 2021 00:42:12 GMT

This website has become horrid.

Every time I click on ANYthing, a huge pop-up covers the whole page, and I can only get the page to appear if I click the very top of my screen. It wastes so much time.

In addition, one particular page always covers everything up except maybe one line, and I always have to make adjustments.

I enjoy doing the Q Trivia Game every day, and now I have to keep getting rid of huge pop-ups, which adds to my playing time. FRUSTRATION.

HSN is also losing me--the arcade games are mostly dull, and the jigsaw puzzle is no longer workable for most of us (you need to use a mobile device).

Guess I'll be spending less time online.

Re: Please Address Website Problems

stevieb — Sat, 17 Apr 2021 00:51:56 GMT

@jellyBEAN Agree. Some of us have been experiencing these page jumping issues for weeks, have posted numerous times about it, have indicated we've cleared history, but have essentially been summarily ignored while problems persist. I'm glad you've mentioned it again, but not anticipating any quick fix. While I appreciate that a moderator did at least respond in this instance, the suggestions about clearing history and changing browsers often isn't helpful.

Re: Please Address Website Problems

Nataliesgramma — Sat, 17 Apr 2021 09:37:55 GMT

This is the only site that I have trouble with.

Re: Please Address Website Problems

Anonymous — Sat, 17 Apr 2021 14:36:53 GMT

Hi @NickNack have you cleared your cookies? Try using Chrome it seems to be the most compatible with the website.

Re: Please Address Website Problems

NickNack — Sat, 17 Apr 2021 14:44:39 GMT

@Anonymous wrote:
Hi @NickNack have you cleared your cookies? Try using Chrome it seems to be the most compatible with the website.

@Anonymous I've cleared my cookies, and it didn't help. I really don't want to download Chrome in addition to Firefox and Safari. I'll just live with it if it isn't fixed. I don't think the problem is on my end.

Re: Please Address Website Problems

stevieb — Sat, 17 Apr 2021 14:51:23 GMT

@NickNack No, the problem isn't on your end. The problem is this website, where glitches are the norm and one assumes we're simply supposed to endure them, since whatever IT component manages them appears unable to contain them. As for Chrome, more times than not, I'm using a Chromebook, so Chrome is my default browser. Using it doesn't negate having issues. I do appreciate suggestions made by both mods and other users, but the bottom line is there needs to be a hot line to the IT team, such as it is. It isn't the job of users or moderators to correct website problems.

Re: Please Address Website Problems

lovesrecess — Sat, 17 Apr 2021 14:54:57 GMT

It is also annoying to have to sign in three or four times and then be locked out....this has been an ongoing issue for the past month but seems to getting better...seems someone is working on it. When my account is locked, I just don’t bother anymore and move to another website.