topic Re: Allow Cancellations!! in Suggestion Box

Allow Cancellations!!

Abelsmommy — Fri, 12 Mar 2021 16:17:41 GMT

Good Morning QVC and Community!

This is just a friendly suggestion, but I feel like if QVC is not able to actually ship my item within 5 business days, you guys should allow me to cancel my order. Kinda crappy that here you take my money right away for the purchase price or the Easy Pay price, whichever option I’ve chosen for that particular order, and then take absolutely forever to actually ship the items. I ordered 2 of the Chenille Lisa Rinna jackets, one is XS and one in XXS because I was not sure of the size I needed, and neither of these jackets have shipped. At this point, I don’t feel like I’m ever going to get either of these jackets but you also don’t allow me to cancel the order either! I definitely think there needs to be some sort of solution to this. At the very least, even an update as to WHY it hasn’t shipped, that would be nice too. Right now my Order Status just says “Preparing your Order” and it has said that since I very first placed the order last weekend. Here we are at Friday, a full 5 business days later, and I’m still wondering when I’m going to get these jackets.

Thank you very much.

Re: Allow Cancellations!!

millieshops — Fri, 12 Mar 2021 16:24:22 GMT

@Abelsmommy Last month when I ordered an item that took a few days to process, QVC never touched my money until the day it actually started to ship.

Re: Allow Cancellations!!

qshopper2007 — Fri, 12 Mar 2021 16:26:36 GMT

Yes to all of this!!! I have an order that has been in "preparing your order" status for 8 days. It was due to be delivered two days ago, and I just five minutes ago I got an email saying it's delayed, but no option to cancel. The social team can't say whether the item is even in stock (shows sold out on product page). I wish I could cancel and order something else, but I don't want to end up with an extra item, on the off chance the original somehow ships, and then be strapped with shipping and return shipping fees.

Re: Allow Cancellations!!

Foxxee — Fri, 12 Mar 2021 18:40:57 GMT

Welcome @Abelsmommy

QVC doesn't charge until the order ships. If you see "pending" on your credit card, that means QVC was checking your bank's approval for the charge. It is not actually charged at that time.

Try emailing the Social Team at QVCSocialTeam@QVC.com with your order number. Maybe, someone there can help you.

Re: Allow Cancellations!!

LuvmyLab — Fri, 12 Mar 2021 16:47:43 GMT

Sometimes I have actually received the item before my credit card has even been charged.

Re: Allow Cancellations!!

eadu4 — Fri, 12 Mar 2021 17:05:36 GMT

@Abelsmommy You are never charged for an item until it ships. That's why if you have 3 items and 1 is on a waitlist, you will only be charged for the 2 items that have shipped. The waitlist item will not be deducted from your account until it ships. As someone mentioned you will see a "pending" charge on your account, that again is just the supplier reaching out to your bank for approval (authorization) to charge you. They have to make sure the account is valid. If you are looking for your order I suggest reaching out in the Customer Care forum with your issue about canceling/where your order is and then they can look into it for you. But again you are never ever charged until it ships. I know of no supplier that has done that to me.

Re: Allow Cancellations!!

faeriemoon — Fri, 12 Mar 2021 17:09:13 GMT

Yes, it is true QVC doesn't charge you until the item ships. However, the point is that we should be allowed to cancel as the item sits there "In Process" for over a week. I agree with the OP on that one.

Re: Allow Cancellations!!

Tuffcookie — Fri, 12 Mar 2021 17:13:42 GMT

You can't even call customer care and cancel! I tried that on 2 Logo tops. The customer care rep that I talked to cancelled both orders. Even after that call, 1 shipped! I won't be surprised to find the other one ships too.

Re: Allow Cancellations!!

luvmyteddy4 — Sun, 14 Mar 2021 05:05:20 GMT

it would be nice if the items I order don't go right to back order when they say they just got more in. I order early too before anything is sold out.

This happens all the time!

Re: Allow Cancellations!!

Camperlady — Mon, 15 Mar 2021 21:04:46 GMT

It used to be that you were allowed to cancel an item, within a day or two of making the order. I noticed that it has changed since HSN and QVC merged! Very upset about that.

Re: Allow Cancellations!!

77yangya — Thu, 18 Mar 2021 09:32:05 GMT

@Foxxee wrote:
Welcome @Abelsmommy

QVC doesn't charge until the order ships. If you see "pending" on your credit card, that means QVC was checking your bank's approval for the charge. It is not actually charged at that time.

Try emailing the Social Team at QVCSocialTeam@QVC.com with your order number. Maybe, someone there can help you.

I actually never saw pending in my Q account but I have seen it in my cc account but that's completely natural. It goes like this....an order is placed, then the merchant taps on the shoulder, the cc company and says, reserve for me X amount of funds. The cc company says okay, IF everything is okay, then when it ships, the money is wired. I really don't think any merchant actually has the funds before it goes out. Any time I use my card for any reason it sits in pending for about a day then I see it gets posted to the account. Of course, I was speaking figuratively in the way I think it's done.

Re: Allow Cancellations!!

Steffdoggy10 — Thu, 18 Mar 2021 23:36:37 GMT

I agree. If they can’t seem to be able to ship an item within five days, then we should be able to have the option to cancel it.

Re: Allow Cancellations!!

Buffalogal47 — Thu, 18 Mar 2021 23:54:54 GMT

I agree with the other posters about being able to cancel if the item remains "In Process" for more than 5 days. That is an unreasonable about of time to ship if the item is in stock. What really ticks me off is when the product page shows that your selection is in stock and the order sits for 3 or 4 days and then goes to "backorder". This has happened to me twice in the past month. The first order was an absolute joke. It switched between "Preparing your order" and "backorder" SIX TIMES in 10 days. After a phone call to Customer Service and several back-and-forths with the Social Team, I was able to cancel that one. The second order just shipped today; it was placed on 3/6. I really hope that whoever the next CEO is that they fix these problems. Covid may have exacerbated their shipping times, but these issues have been going on for a long time.

Re: Allow Cancellations!!

Ilovetea — Mon, 22 Mar 2021 03:21:44 GMT

One thing I never noticed until the HSN acquisition was ordering an item that was in stock when I placed the order and having it go to an advance order status after the fact.

Do not like not being able to cancel an order that doesn't ship for a week or more and yet is still on sale and showing available for the TSV or clearance price. Makes me think they have a quota for sales before they will ship.

@Camperlady wrote:
It used to be that you were allowed to cancel an item, within a day or two of making the order. I noticed that it has changed since HSN and QVC merged! Very upset about that.

Re: Allow Cancellations!!

granniem5 — Mon, 22 Mar 2021 15:53:18 GMT

Nothing should take 5-14 days before shipping; during this time orders are in 'limbo' and can't be canceled ! next wait an additional 10-12 days more during the slow shipping methods. I'm done shopping with QVC unless they improve their service. Also, it often takes weeks to process a return; meanwhile a second payment has often been processed. This is unacceptable.

Re: Allow Cancellations!!

SweetSydney — Sat, 27 Mar 2021 22:07:27 GMT

@Abelsmommy

I couldn't agree with you more. My husband placed an order on 3/21 and it says "preparing your order". And QVC won't let him cancel it.

Re: Allow Cancellations!!

Sunshine Kate — Sat, 27 Mar 2021 22:11:02 GMT

One of many reasons I rarely shop Q. So thankful there's other places to order.

Re: Allow Cancellations!!

77yangya — Tue, 30 Mar 2021 10:09:59 GMT

@Steffdoggy10 wrote:
I agree. If they can’t seem to be able to ship an item within five days, then we should be able to have the option to cancel it.

Another poster was bemoaning the same issue and received no help. They just made sport of them.

There are merchants that allow cancellation as per referenced subject but I guess every merchant does things differently as far as how an order is handled once it goes through.

Re: Allow Cancellations!!

princesess — Mon, 06 Sep 2021 14:38:22 GMT

just canceled a order that i placed about an hour ago, and just noticed they charged a dollar for canceled item.

Re: Allow Cancellations!!

HisElk1 — Thu, 09 Sep 2021 00:58:30 GMT

@princesess wrote:
just canceled a order that i placed about an hour ago, and just noticed they charged a dollar for canceled item.

@princesess , they actually charged a dollar to cancel it?! That's absurd.