topic Re: Reviews in Suggestion Box

Reviews

frenchie — Wed, 10 Feb 2021 15:01:10 GMT

Please consider not accepting reviews other than the product itself. Not the delivery, wrong color, wrong size, bigger or smaller than expected. Sometimes not even owning the product. That affects the number of stars of a product without good reason. Not fair.

Re: Reviews

kaydee50 — Wed, 10 Feb 2021 15:08:02 GMT

I especially like the one star reviews that say they ordered the product but haven't received it yet???!!! There should be "moderators" checking the reviews like there are on these forums.

Re: Reviews

Foxxee — Wed, 10 Feb 2021 15:22:50 GMT

@kaydee50 wrote:
I especially like the one star reviews that say they ordered the product but haven't received it yet???!!! There should be "moderators" checking the reviews like there are on these forums.

@kaydee50

All reviews ARE approved by moderators before posting. There are rules to follow, too.

There is a message stating as much after a review is posted by someone. "Awaiting moderation."

Re: Reviews

D Kay — Wed, 10 Feb 2021 15:24:46 GMT

I agree particularly those that even state they haven't received it ye as though that is a review of the product itself. But I don't have a problem with pointing out that the garment runs smaller or larger than the stated measurements.

Re: Reviews

RespectLife — Wed, 10 Feb 2021 15:25:34 GMT

@frenchie wrote:
Please consider not accepting reviews other than the product itself. Not the delivery, wrong color, wrong size, bigger or smaller than expected. Sometimes not even owning the product. That affects the number of stars of a product without good reason. Not fair.

This has been discussed and posted for years but nothing has changed in the way reviews are accepted.

One star because it doesn't come in talls or petites! Argh! There are so many other examples of useless reviews and reviews by people who never even purchased.

However, I do have to take exception with the OP on whether the reviewer feels it is 'bigger or smaller than expected.'

That is exactly what I DO read the reviews for! I want to know if other purchaser's found it running big or small or IF it is true to size.

Re: Reviews

Lali1 — Wed, 10 Feb 2021 16:11:40 GMT

@Foxxee wrote:

@kaydee50 wrote:
I especially like the one star reviews that say they ordered the product but haven't received it yet???!!! There should be "moderators" checking the reviews like there are on these forums.

@kaydee50

All reviews ARE approved by moderators before posting. There are rules to follow, too.

There is a message stating as much after a review is posted by someone. "Awaiting moderation."

Then how do they allow obvious ones about not making the product in so and so color or size? Are the moderators actually reading the reviews? It's maddening seeing reviews that are from people who have not purchased the product or of people who have not received the item. The reviews are not meant to be a place to vent about lost packages, slow shipping etc.

Re: Reviews

frenchie — Wed, 10 Feb 2021 16:11:41 GMT

I understand that about clothing sizes, but for instance buying a pan and the size is clearly there and the buyer will complain about it looking larger or smaller in the video or the handles get hot. Use potholders.

Re: Reviews

Lali1 — Wed, 10 Feb 2021 16:14:53 GMT

@frenchie wrote:
I understand that about clothing sizes, but for instance buying a pan and the size is clearly there and the buyer will complain about it looking larger or smaller in the video or the handles get hot. Use potholders.

I don't think people complaining about them not carrying a shoe in a wide so and so size is a review and it is not the appropriate place to discuss that. I'm not saying people buy the item and it fits or deosn't those are fine. They actually have not bought the item and they say if you would carry it in so and so size they would buy it.

Re: Reviews

amyb — Wed, 10 Feb 2021 20:28:26 GMT

I agree with OP...it does skew the rating unfairly.

I've occasionally seen, both here and elsewhere, someone who obviously doesn't understand ratings...rate something one star, then go on to rapsodize about how they LOVE the product! ...I guess they think One star connotes #1 rating?

But yes...all the bad reviews for shipping is not an accurate product review and don't belong in the reviews, but instead on the Customer Care thread here.

Re: Reviews

simplyfriends — Thu, 11 Feb 2021 01:53:36 GMT

@frenchie I always read the reviews before purchasing. I agree there are some that shouldn't be there. That's why even if it only has 3 stars I'll consider buying. I've taken many many items out of my cart after reading the reviews. I wouldn't purchase without doing that first even though some sku the results.

Re: Reviews

robbn99 — Thu, 11 Feb 2021 02:14:19 GMT

So agree!! The worst is reviews because they are watching and don't like it just from the TV.

Re: Reviews

CalminHeart — Thu, 11 Feb 2021 11:22:17 GMT

Reviews are monitored by a computer system, not by live people. It screens for wording and certain information but nothing else. If the content doesn't violate those standards, it's added to reviews.

IMO, I don't know what the big deal is. Just ignore the ones that don't help.

Re: Reviews

Mimi 1883 — Thu, 11 Feb 2021 12:58:49 GMT

@frenchie - Agree that it's not fair. I wonder if vendors complain about this to QVC? These types of reviews, and subsequent low 'Star Ratings' of their item, just makes their product look bad.

Re: Reviews

Lali1 — Thu, 11 Feb 2021 15:50:28 GMT

@CalminHeart wrote:
Reviews are monitored by a computer system, not by live people. It screens for wording and certain information but nothing else. If the content doesn't violate those standards, it's added to reviews.

IMO, I don't know what the big deal is. Just ignore the ones that don't help.

It matters because the stars are involved. If there are only a few ratings and one is someone who hasn't purchased the item it can turn people off. Not everyone wants to go read reviews. Sometimes they see a few star rating and move on.

Re: Reviews

NickNack — Thu, 11 Feb 2021 21:16:57 GMT

The moderators that run the forums are not the same ones that moderate the reviews. As I understand it, the reviews are looked at by an outside company. The rules as far as what can be said are obviously not sufficient to weed out the ridiculous reviews that we all notice.

Re: Reviews

Melzie — Fri, 12 Feb 2021 19:25:53 GMT

One of my favorites is when someone gives an item a 5 star review and then says, "I can't wait to try it." How can you review something if you haven't even tried it yet? Not at all helpful!

Re: Reviews

Spurt — Sat, 13 Feb 2021 16:29:57 GMT

I agree with the OP....another Review that's not valid is they complain because their size or color was sold out and they didnt get to order the item.....This shouldnt be allowed as a product REVIEW!!!

Re: Reviews

CalminHeart — Sun, 21 Feb 2021 13:26:47 GMT

@Lali1 wrote:
@CalminHeart wrote:
Reviews are monitored by a computer system, not by live people. It screens for wording and certain information but nothing else. If the content doesn't violate those standards, it's added to reviews.

IMO, I don't know what the big deal is. Just ignore the ones that don't help.
It matters because the stars are involved. If there are only a few ratings and one is someone who hasn't purchased the item it can turn people off. Not everyone wants to go read reviews. Sometimes they see a few star rating and move on.

Consumers have a responsibilty to recognize and consider these things. I don't expect retailers to spoon feed because they'll always make things look better for themselves than they really are.

Amazon's reviews/stars often don't match reviews if you compare the stars at the top to the ratings levels in the reviews section.

Re: Reviews

dooBdoo — Sun, 21 Feb 2021 13:46:32 GMT

@NickNack wrote:
The moderators that run the forums are not the same ones that moderate the reviews. As I understand it, the reviews are looked at by an outside company. The rules as far as what can be said are obviously not sufficient to weed out the ridiculous reviews that we all notice.

This is true, @NickNack. In fact, it's not just the moderating that is separate from QVC and unrelated to the QVC Social Team -- QVC doesn't manage the reviews. It's done by a company called "Bazaarvoice" and as far as I know we have no way of contacting them with suggestions or concerns other than the "report" feature on each review.

Re: Reviews

LovesNelson — Mon, 15 Mar 2021 23:19:30 GMT

I am not able to leave a review at ALL. I've been trying for a month or so, I finally called Customer Service and they said that the feature had been suspended? What? She didn't know why, but I asked her to please report it.

I bought an item that had no reviews on it and I feel so bad because it is a really great item, and not being able to leave a review is awful.

And I've tried different ways to leave a review. From the orders page, and from other pages as well. Nothing,

Anyone else have this problem? If you do, PLEASE call customer service and complain.

THANKS!