topic Re: Please fix the ""Track Returns"" feature... in Suggestion Box

Please fix the "Track Returns" feature...

barb40 — Sat, 20 Sep 2014 11:56:57 GMT

When I try to track my returns online under "order status", a page comes up that says "QVC unavailable"...I have noticed this for several days...please correct this problem. I need to be able to see when my account has been credited. Thank You.

Re: Please fix the ""Track Returns"" feature...

VioletEyes — Sat, 20 Sep 2014 15:57:08 GMT

Yes, I agree with you. For days I cannot track two returns. I can understand one or two days but nearly a week is unacceptable.

I used the tracking number with USPS and there are no corresponding numbers in their system either. It just says Package Accepted at the Post Office on QVC's site?

Re: Please fix the ""Track Returns"" feature...

barb40 — Thu, 25 Sep 2014 10:47:21 GMT

Still not working, very frustrating...the QVC website seems to be less "user friendly" than ever...

Please fix this feature!!!

Re: Please fix the ""Track Returns"" feature...

Fressa — Thu, 25 Sep 2014 15:20:30 GMT

I agree. There is a time limit to file a claim for a lost package with UPS and not knowing the status is frustrating. I request that notification but sometimes you receive it and sometimes you do not. It also takes a while to see either the exchange or credit on your account. QVC used to be so much better in prior years with this issue.

Re: Please fix the ""Track Returns"" feature...

Katrinka23 — Thu, 25 Sep 2014 16:11:30 GMT

I too have had this problem for at least 2 weeks.