topic Re: A letter to QVC in Suggestion Box

A letter to QVC

lrmuffin — Mon, 14 Dec 2020 16:22:52 GMT

I have been a loyal QVC customer for at least 20 years. I have endured the slow shipping, the high shipping costs, and higher prices generally compared to the internet. I believed QVC when the hosts said they care about the QVC customer. There is a fashion line I love, Linea, by Louis Dell'olio.

I have recently discovered you are ending your business relationship with Mr. Dell'Olio. I am deeply upset about your decision. I have spent a great deal of money on this line. Please review my order history. And by following Linea, I have bought many other things. Linea was my pull to QVC and I have been a loyal customer. The abrupt discontinuation is an insult to a loyal group of your customers.

When the Linea stock is gone, I will take my money and shop elsewhere. The Linea clientele may not be the highest group, but we are loyal and buy a lot of product. I hope you reconsider your decision.

And if that decision is final, I ask for one thing. Please stop having the hosts present QVC as a family that cares about its customers. It only cares about the customers they deem to be important. Not me.

Re: A letter to QVC

ellaphant — Mon, 14 Dec 2020 16:27:25 GMT

If a product is no longer profitable for QVC- or any company- they will of course drop the product. A retail company is not your 'friend' nor do they 'care about you.' That's just the way it goes.

Re: A letter to QVC

Love my grandkids — Mon, 14 Dec 2020 16:29:59 GMT

@lrmuffin I honestly doubt QVC will even read the letter.

Re: A letter to QVC

Peaches McPhee — Mon, 14 Dec 2020 16:34:01 GMT

@lrmuffin , you are looking at this emotionally, and QVC is not.

Re: A letter to QVC

mom2four0418 — Mon, 14 Dec 2020 16:35:13 GMT

@lrmuffin wrote:
I have been a loyal QVC customer for at least 20 years. I have endured the slow shipping, the high shipping costs, and higher prices generally compared to the internet. I believed QVC when the hosts said they care about the QVC customer. There is a fashion line I love, Linea, by Louis Dell'olio.

I have recently discovered you are ending your business relationship with Mr. Dell'Olio. I am deeply upset about your decision. I have spent a great deal of money on this line. Please review my order history. And by following Linea, I have bought many other things. Linea was my pull to QVC and I have been a loyal customer. The abrupt discontinuation is an insult to a loyal group of your customers.

When the Linea stock is gone, I will take my money and shop elsewhere. The Linea clientele may not be the highest group, but we are loyal and buy a lot of product. I hope you reconsider your decision.

And if that decision is final, I ask for one thing. Please stop having the hosts present QVC as a family that cares about its customers. It only cares about the customers they deem to be important. Not me.

QVC is a business that only cares about sales. The "family" thing is a marketing strategy.

Re: A letter to QVC

lrmuffin — Mon, 14 Dec 2020 16:35:47 GMT

@Love my grandkidsand @ellaphant . I understand that. I just want my voice heard bc I was a loyal customer. And if the decision is final, I want to call out the hypocrisy.

Re: A letter to QVC

lrmuffin — Mon, 14 Dec 2020 16:38:36 GMT

@mom2four0418 ; I realize that, but I need to call it out.

Re: A letter to QVC

Johnnyeager — Mon, 14 Dec 2020 16:40:06 GMT

You're absolutely allowed to voice your view and your opinion. Quite understandable and acceptable to want to vent. It's done here all the time, even though most posters realize it won't make a difference. Venting can make you feel better.

Re: A letter to QVC

lrmuffin — Mon, 14 Dec 2020 16:41:02 GMT

@Peaches McPhee , i know.

Re: A letter to QVC

lrmuffin — Mon, 14 Dec 2020 16:45:28 GMT

@Johnnyeager , thank you! It may make no difference, but it does make me feel better. I can never guarantee success in any of my actions, I can only try my best.

Re: A letter to QVC

spiderw — Mon, 14 Dec 2020 17:07:09 GMT

I have written many letters over the years to all different people to let my voice be heard. Some responded , many didn't. However, like signing a petition, I did my part even if it wasn't going to make a difference. I do what I believe in.

If writing the letter gave you a sense of doing something you believe in, good for you. The posters who state the Q is only interested in sales and profit and will do what they want to get customers, are right. However, if you feel strongly about the situation, there isn't anything wrong with sending a letter.

Re: A letter to QVC

lrmuffin — Mon, 14 Dec 2020 17:17:05 GMT

Thank you @spiderw

Re: A letter to QVC

Janey2 — Mon, 14 Dec 2020 18:18:12 GMT

I have a question.....when a store (of any kind) stops selling a product you buy do you never go into the store again? When a cosmetics company stops selling the color lipstick you love do you never buy that brand again? This happens all the time. I am not defending QVC but they are in business to make money. If for some reason or other they find a brand to not be profitable it will be dropped. These hosts are not your friends they are sales people who are there for one reason to sell, nothing else. I am sure if you look around there are other lines of clothing that meet your standards. QVC is not the only game in town.

Re: A letter to QVC

queendiva — Mon, 14 Dec 2020 18:33:07 GMT

@lrmuffin ; Brava and well said!

Re: A letter to QVC

bonnielu — Mon, 14 Dec 2020 19:27:22 GMT

I think all decisions are financial. Look at the hosts that are no longer there. I tuned in which I rarely do and see no one I recognize and then personally I see those who if I were in charge I would never have hired.

Re: A letter to QVC

Tadaki — Mon, 14 Dec 2020 19:29:01 GMT

@lrmuffin wrote:
I have been a loyal QVC customer for at least 20 years. I have endured the slow shipping, the high shipping costs, and higher prices generally compared to the internet. I believed QVC when the hosts said they care about the QVC customer. There is a fashion line I love, Linea, by Louis Dell'olio.

I have recently discovered you are ending your business relationship with Mr. Dell'Olio. I am deeply upset about your decision. I have spent a great deal of money on this line. Please review my order history. And by following Linea, I have bought many other things. Linea was my pull to QVC and I have been a loyal customer. The abrupt discontinuation is an insult to a loyal group of your customers.

When the Linea stock is gone, I will take my money and shop elsewhere. The Linea clientele may not be the highest group, but we are loyal and buy a lot of product. I hope you reconsider your decision.

And if that decision is final, I ask for one thing. Please stop having the hosts present QVC as a family that cares about its customers. It only cares about the customers they deem to be important. Not me.

@lrmuffin I almost completely stopped buying at QVC when Sharon Faetsch left, so I've already been where you are. She was one of the few who described well, was my size, and didn't go on and on about something silly. It was a very big disappointment and sort of a last straw moment.

Regarding Linea, I also hate when something I rely on is discontinued or sold to some big corporation. I will say, though, that Linea shows were much more dynamic when he was there. I enjoyed hearing about how he created jewelry designs from things he saw on his travels. I tried watching his FB videos, but it just wasn't the same. So I sort of feel like that was the beginning of the end. Even so, fingers crossed that Linea supporters like you can make a difference.

And finally, I don't know why QVC can't have a boutique brand that doesn't sell products in huge numbers. In fact, that's the uniqueness I think they are missing now. Maybe they want to be another Overstock.com.

Re: A letter to QVC

bonnielu — Mon, 14 Dec 2020 19:29:19 GMT

I wonder if it was a mutual decision.

Re: A letter to QVC

lrmuffin — Mon, 14 Dec 2020 19:51:42 GMT

@Tadaki , thank you for your kind words. I liked Sharon as well. I don't watch much live QVC anymore, just videos if I liked the products. They got rid of a lot of good hosts.

Re: A letter to QVC

proudlyfromNJ — Mon, 14 Dec 2020 20:17:12 GMT

@bonnielu wrote:
I wonder if it was a mutual decision.

@bonnielu Louis said it was QVC's decision, not his. This has been posted a number of times.

Re: A letter to QVC

walkingal — Mon, 14 Dec 2020 20:48:48 GMT

At one time QVC may have seemed like a family. But no more. It's just another company.