topic Re: Chicken meltdown in Suggestion Box

Chicken meltdown

Belleey — Fri, 31 Jul 2020 22:30:21 GMT

I received my order of chicken bites today, there was no dry ice, the chicken was completely thawed. Had to throw out. Will l get a refund ?

Re: Chicken meltdown

Love my grandkids — Fri, 31 Jul 2020 22:37:21 GMT

@Belleey That's gross. I've seen quite a few posts like this in the last couple of months.

Best thing to do is email:

QVCSocialTeam@qvc.com

Give all your info: account number, order number and the problem.

Hope you get a resolution!

Re: Chicken meltdown

Belleey — Fri, 31 Jul 2020 22:40:10 GMT

Thank you for the information, l certainly will follow up.

Re: Chicken meltdown

Annabellethecat66 — Fri, 31 Jul 2020 22:44:06 GMT

That has happened to me several times.

I just call customer service and they notify the company and they resend whatever it is.

I've never had any trouble getting it resent.

QVC is (was) very good about that. However, there have been so many changes who knows what they'll do now.

Re: Chicken meltdown

mspatmac — Fri, 31 Jul 2020 23:44:06 GMT

I have suspended all frozen food deliveries for the summer. Between the temperature outside and the time sitting in a UPS truck and possibly on my doorstep, even dry ice doesn't stand a chance.

Re: Chicken meltdown

Beth-QVC — Fri, 31 Jul 2020 23:49:34 GMT

@Belleey

I am sorry that your chicken bites arrived thawed. I have refunded you $16.66 and cancelled all future easy pays.

Beth QVC

Re: Chicken meltdown

Belleey — Sat, 01 Aug 2020 00:17:02 GMT

Thank you for your follow-up and action. Greatly appreciated.