topic Re: Videos not working in Suggestion Box

Videos not working

Islandqueen1 — Wed, 29 Jul 2020 23:01:21 GMT

The video presentations are only working for 5 seconds. I rely on them and they haven't working for a couple weeks now. To be sure it wasn't my computer I tried it on my phoen and the work computer at my office and it doesn't work there either.

Re: Videos not working

ScarletDove — Wed, 29 Jul 2020 23:14:04 GMT

Have not been able to get videos to run for last couple weeks--using Edge. I tried Firefox and the videos and QVC website runs fine...try Firefox, see if you can get what you need. People here have complained about the videos and it is still not fixed....

Re: Videos not working

Beauty Maven — Wed, 29 Jul 2020 23:52:14 GMT

Me too! Videos not working. I rely on them too.

Re: Videos not working

loves daisies — Thu, 30 Jul 2020 00:16:54 GMT

SAME FOR ME. IT IS VERY FLUSTRATING TO NOT BE ABLE TO SEE THE ENTIRE PRESENTATION. I WOULD GUESS WE ALL WANT TO SEE WHAT WE MIGHT BE INTERESTED IN BEFORE WE MAKE A PURCHASE.........WE CAN'T ALWAYS SEE THE SHOW AS IT IS AIRED. PLEASE, PLEASE, PLEASE FIX THIS PROBLEM.

Re: Videos not working

stellabystarlight — Thu, 30 Jul 2020 00:21:48 GMT

Same here. Videos not working and it is very frustrating as I like to view the video before buying an item.

Re: Videos not working

lavendar — Thu, 30 Jul 2020 00:56:55 GMT

I've simply stopped shopping since this happened. Doesn't the Q realize how much business they're losing? I'm not going to fiddle with my computer. Having no problem with other websites.

Re: Videos not working

HLP — Thu, 30 Jul 2020 06:59:14 GMT

@Islandqueen1 wrote:
The video presentations are only working for 5 seconds. I rely on them and they haven't working for a couple weeks now. To be sure it wasn't my computer I tried it on my phoen and the work computer at my office and it doesn't work there either.

Glad to hear this, I have the same problem, have tried everything and you hear just a second and it's off.

Re: Videos not working

RespectLife — Thu, 30 Jul 2020 14:45:11 GMT

It isn't really a QVC issue, it is a browser issue.

Windows is obsolete and not supported (whatever that means!!) and many, MANY sites will not work with it. it is just an old dog now I guess! You can google the issue and will see that across the Interent, there will be issues. Even my Windows has a banner that says switch to Edge.

I have Windows on one computer and yes, the video stops as well as many other glitches.

Have Firefox on the other computer and everything including videos and 'click here measurements' etc ALL work fine.

QVC did have a banner stating if you are having trouble w/ the videos to try using Chrome or Firefox.

Re: Videos not working

Susan-QVC — Thu, 30 Jul 2020 15:14:42 GMT

@Islandqueen1 wrote:

The video presentations are only working for 5 seconds. I rely on them and they haven't working for a couple weeks now. To be sure it wasn't my computer I tried it on my phoen and the work computer at my office and it doesn't work there either.

@Islandqueen1 Good Morning,

I am just dropping in to let you know I've reported the videos not working to IT. I did experience the same in IE.

Susan

Re: Videos not working

stellabystarlight — Thu, 30 Jul 2020 17:01:32 GMT

Thank you, Susan, for reporting this to IT. It is very frustrating to not be able to view the videos.

Re: Videos not working

Houstonoilers — Sun, 02 Aug 2020 01:47:37 GMT

Don't understand the videos not working. I can't watch nonstop so I like to view the videos when I have time available. Now that is impossible.

Re: Videos not working

Islandqueen1 — Sun, 02 Aug 2020 04:41:24 GMT

I did try and there is still a problem with my PC and Cellphone.

Re: Videos not working

Houstonoilers — Sun, 02 Aug 2020 12:26:36 GMT

This is just simple mismanagement. THe one unique aspect of QVC is the visual of seeing the products/clothes demonstrated and modeled on live persons. If you can't access the videos, QVC is no different from any other online purveyor.

Re: Videos not working

DAD — Sun, 02 Aug 2020 12:32:08 GMT

My husband never upgraded to windows 10, he has 7 & it works on his computer. I have windows 10 & videos don't work. QVC has so many problems I have given up. If QVC doesn't care I don't care!! Not missing much anyway.

Re: Videos not working

Houstonoilers — Mon, 03 Aug 2020 13:09:41 GMT

Sorry QVC - its you not our computers. I can watch videos on HSN and on youtube with zero problems.