topic Re: Return labels in Suggestion Box

Return labels

GNB1965 — Fri, 24 Jul 2020 20:40:56 GMT

QVC has got to come up with a better way to return some of their items. I got a box today there was a label on it but no invoice in the Box. The label was one of those where you have to peel it and then there's something underneath there's like two layers
I'm supposed to be able to peel the layers apart in order to access the return label. That did not happen with a package I got today. I opened the box and there was no return label inside. I had to go online print off the label then find the packing tape to attach the label on to the package. Just a rant

Re: Return labels

Miss Pepsi — Fri, 24 Jul 2020 20:56:12 GMT

You are entitled to your rant. Different things bug all of us. Probably not a perfect system and not sure why they did this but apparently they have their reasons. Glad you were able to print it out. Not always convenient but at least its an alternative.

Hope your day gets better.

Re: Return labels

Kachina624 — Fri, 24 Jul 2020 21:20:09 GMT

@GNB1965 The return label and invoice are all part of the the peel off outside shipping label. That's why there's nothing in the box.

Re: Return labels

new nickname 4 — Fri, 24 Jul 2020 23:31:59 GMT

Well Kachina624. that would be great if that was always the case, but alas not all the shipping labels have a return label underneath as part of the peel outside. I peeled off the shipping label and nothing was underneath, I even tried to steam apart the label, nothing? Since my printer has problems, I can't print a return label. You would think that QVC would at least include the label and invoice inside the box? What other options do you suggest Kachina624? Oh yes, of course I can request a label from the social team (or whoever they are), but why should I have to ask for additional assistance from those who are already overworked and are (as far as I know) the only people that can help with things)? I know you love QVC and support them whole heartedly, maybe you can suggest to them to try to help the hundreds of people that don't receive as great a service as you have always. Thanks

Re: Return labels

KatieB — Sat, 25 Jul 2020 00:30:02 GMT

@GNB1965 wrote:
QVC has got to come up with a better way to return some of their items. I got a box today there was a label on it but no invoice in the Box. The label was one of those where you have to peel it and then there's something underneath there's like two layers
I'm supposed to be able to peel the layers apart in order to access the return label. That did not happen with a package I got today. I opened the box and there was no return label inside. I had to go online print off the label then find the packing tape to attach the label on to the package. Just a rant

I have had the same thing happen to me on 3 different occasions. The last time there was only the top label, nothing underneath, no invoice, no nothing... This is a horrible decision I think... What happens if you have no printer... Guess you're just out of luck.. And please don't reply that everyone has a printer nowadays - they don't..

Re: Return labels

Toots711 — Sat, 25 Jul 2020 01:30:04 GMT

Today I received an item that was missing an invoice and a return shipping label. Two of my items are hung up in Bridgeport, NJ. Customer Service said I should be patient.

Re: Return labels

santorini — Sat, 25 Jul 2020 01:36:03 GMT

That whole system is flawed. I have received MANY packages with the supposed peel--off label but there was only one layer -- nothing underneath. It's not that I have trouble peeling. I have received many REAL peelable ones but there are plenty that are only 1-ply. There must be a big flaw with the shipping label printing system. Aside from the fact that when there ARE layers, it's a porch-pirate's dream to be able to peel back and see what's inside and the dollar amount of its worth before determining if it's worth their effort to steal it. Sometimes I think they hired third graders to run QVC lately.

Re: Return labels

GNB1965 — Sun, 26 Jul 2020 13:16:56 GMT

There was nothing on the reverse side of the peel off label.

Re: Return labels

corita — Sun, 26 Jul 2020 16:43:30 GMT

My last three packages came with tape tightly stretched over the label, return deal etc. In order to get to the return part, I had to rip the tape off and then the return deal got ripped!!. Ridiculous system!!!

And...I don't own a printer either!!

Re: Return labels

clg77 — Mon, 27 Jul 2020 15:46:52 GMT

I agree with you. The viewer who said it was no big deal was wrong!!! And her statement that we should accept things as they are is also wrong. We need to address issues with a company when their "improvements" are NOT good! I, too, wish they would go back to the enclosed paperwork!!!!

Re: Return labels

ScarletDove — Mon, 27 Jul 2020 23:51:05 GMT

@Kachina624 Your explanation is exactly what that 3-part label is supposed to accomplish. I have had the experience several times where the 3-part label was not intact, only the ship label was attached and the other 2 parts were not attached/missing. This means there is no invoice, return portion or return ship label. An inconvenience for purchaser and not everyone has a printer to retrieve an invoice, return portion and/or return ship label.

Re: Return labels

ScarletDove — Mon, 27 Jul 2020 16:01:40 GMT

@Toots711 Last week I received an item that was hung up in Bridgeport, NJ for 2 months, Saturday I received an item that was hung up in Bridgeport, NJ for a month. I had aready requested refunds on both items, not willing to get replacement given mailing problems; and QVC had to bear the return cost of "overdue" packages. Actually we do with price increases. When tracking anything now, I gasp when it see it go to Bridgeport, NJ. And I too have experienced the 2-parts missing from the 3-part label....

Re: Return labels

ScarletDove — Mon, 27 Jul 2020 16:04:42 GMT

@santorini Excellent post, you hit it on all levels and indeed, never thought about porch pirates getting easy info....