topic Re: Delayed Shipping in Suggestion Box

Delayed Shipping

MAIZEY — Mon, 13 Jul 2020 14:07:28 GMT

I understand and accept there will be delays in shipping.

What I do not understand is why QVC cannot give a reasonalbe

arrival date.

I would rather they gave an accurate date, than anticipate the arrival date

only to constantly receive an email saying it will be late. Usually very late.

Seems it could save the Q some time and effort also.

I might add that Amazon seems to have mastered this???

Re: Delayed Shipping

millieshops — Mon, 13 Jul 2020 14:29:27 GMT

@MAIZEY I don't know why - no one of us does. But I have 2 thoughts - one is that hundreds of thousands of us are still getting what we order on or even before the date promised the day we agreed to order.

The other thing I keep in mind is that Amazon is worth more than 100 times what QVC is. They earn over a billion just from the Prime fees and more billions from their services like cloud storage. None of that money comes from selling us clothes and jewelry and household items, but it does mean they have money to spend on shipping that other companies do not have.

So -- I know why I don't compare QVC shipping to Amazon. What I don't know is what company I might compare them to - if I were shopping much and needed to know.

Re: Delayed Shipping

mimomof4 — Mon, 13 Jul 2020 15:06:07 GMT

In general I don't believe we should compare QVC with Amazon. Their business models are different on many levels.

On the other hand I completely understand and agree with the frustration on delayed shipping. It should not take a week or more for something to leave a warehouse. I placed an order a QVC July 5 which hasn't shipped while every other company I place orders with ships within 24 hours. Literally I placed orders with Esty and several other companies and received shipping notices later in the day.

QVC needs to work on how they manage the order process from receipt through shipment. If the order is shipped quickly then it is the responsibility of the shipping company to manage the delay but many QVC orders are delayed getting to that point and I don't see a reason for that.

Re: Delayed Shipping

kathie826 — Mon, 13 Jul 2020 15:53:16 GMT

Funny,I just received a top I ordered June 14. It only took a month. However, the Q did send out another one and I received it in a normal time frame. My tracking always says delivered to local post office but postal worker says the problems have been that UPS Smartpost drops a ton of packages for mailman to deliver and my item was not even on the manifest of packages. I am not sure what is happening. Very frustrating though.

Re: Delayed Shipping

grandma r — Mon, 13 Jul 2020 16:33:29 GMT

@MAIZEY. Not really sure what's going on with the Q. Some items arrive very quickly; others are floating around at who knows where. Trying to reach anyone in cs by phone is nearly impossible. I ordered 3 items at the same time, all clothing. Two have arrived, in separate envelopes; the 3rd is supposed to be at a PO in NJ. It's been there for quite some time.

Not comparing to Amazon, however, another shopping network has free shipping and orders are delivered in 3 to 5 days!!! Logistics at the Q needs some serious overhaul.

Re: Delayed Shipping

Kachina624 — Mon, 13 Jul 2020 20:03:57 GMT

I think the problem QVC is having is pretty much unpredictable so they can't give accurate arrival dates. Much of their merchandise is imported and there have been serious interruptions in the supply chain. Plants have been shut down or manufacturing slowed due to illness and problems getting supplies. So a manufacturer estimates the arrival of the Q's orders but misses the date, maybe several times. My guess is that shipping from overseas is also in chaos, as it is here.

What a colossal headache this must be for buyers and expediters. There is not much they can do but patiently (or not) wait. I can only imagine some of the conversations that transpire.

The older merchandise doesn't seem to be affected and most of mine has shipped in about 48 hours....getting it to my house has been a struggle, however

Re: Delayed Shipping

1Pixi — Tue, 14 Jul 2020 01:51:53 GMT

I have learned the hard way that ordering clothing from QVC will now take anywhere from a month to six weeks! I currently have an order that was supposed to be transferred from this UPS Mail Inovations to USPS on JUNE 25th (in Butler NC). There is a USPS tracking number, but USPS has yet to recieve the item. These are D&C gauze pants, sure hope they show up before summer is over! I had the SAME problem with a shirt I ordered in May. Finally called Customer Service and they sent out another shirt (supposed to be overnight that actually took 3 days) The day after I got the replacement shirt the original one showed up. Hmmmmm.... I was nice and sent it back. Ordered some Beekman stuff on June 30, same shipping process, that came last week! I will not be ordering anything from QVC until they get this shipping snafu worked out! I could care less whether it's a Mail Inovations issue or USPS issue. QVC has CHOSEN to use this method to ship so the buck starts and stops with THEM!!

Re: Delayed Shipping

KateLynninAZ — Wed, 15 Jul 2020 02:19:17 GMT

I'm done! Clothing seems to be huge issue. I ordered a top on a debut designer show on June 12th. It had an estimated arrival date of JUNE 25. As has become typical, the card is charged and I am unable to cancel as time continues to tick by. I monitored the shipping (shown below). I'm in AZ. California is next door. This did NOT travel across the country as you can see. I do not have this issue with any other seller - Etsy, Macy’s, etc. -- frankly, over a month from the order date with stock available and no ability to alter is unacceptable for me. I'm a long term customer to QVC and the shipping charges don't transfer to a loyalty customer methodology, plus the added length of time. Something needs to change or I would assume they will lose added customers.

Re: Delayed Shipping

Whosits — Sat, 18 Jul 2020 00:53:52 GMT

Oh I don't know.The arrival date they gave me was June 30th. I still don't have it. It's sitting at a PO about 50 miles away. Told them today I didn't want it anymore. Ordered it June 13th!

Re: Delayed Shipping

MariaRose — Mon, 20 Jul 2020 19:22:48 GMT

An item I ordered on 6/18/2020 still hasn't arrived as of 7/20/20. The tracking info appears to indicate that packages stop at a regional post office hub & then sit there. I do think QVC should have an idea by now of what type of items/shipping are being delayed, and to be more forthright about actual delays.

Re: Delayed Shipping

LovemesomeQ1979 — Tue, 21 Jul 2020 02:23:43 GMT

Good luck as I've had a Mr. Christmas item sitting in process since 7/3. I've emailed QVC a couple of times as my estimated arrival date was 7/17. I wouldn't be so irritated but I see people are writing reviews about the product. I know it's being shipped out but some how not mine.

Heres the response I got from QVC...

Unfortunately, we're experiencing some shipping delays. At this time we haven't been provided with a date the Mr. Christmas Set of 3 Nesting Nostalgic Books, will ship. However we hope to ship the order soon.

Thank you for your patience.

Kinski, CC

Re: Delayed Shipping

oldasmud — Wed, 22 Jul 2020 18:12:08 GMT

What seems completely lunatic to me is that more than one shipment has gone to Ashland VA (15 miles from me) only to be sent next to Butner NC, which is, I don't know for sure, but 100 miles away. That's just nuts. And three days to move from UPS to USPS always. Also nuts. I agree with whoever said QVC just needs to figure it out and quit annoying so many of us.

And a Merry Christmas as well. I do sound like a grinch.

Re: Delayed Shipping

LovemesomeQ1979 — Wed, 22 Jul 2020 20:53:30 GMT

I also think when it comes to advance shipping... on the screen it should say expected ship date. It's become like false advertisement lately. The advance ship date comes and goes but the geniuses can't tell you when items are going to ship.

Re: Delayed Shipping

LeeA7 — Fri, 24 Jul 2020 14:05:19 GMT

I have something similar going on. Took several days to ship out. Then sat in Fontana, Ca. for a few more days. It has now been in Carrollton, Tx. about 3 hours from here for eight days. It was ordered 7/7 and is now 7/24. Like several other customers have said I too am not having these issues with other companies I order from. To add insult to injury I have just received an email asking me to review the item. Get your act together QVC.

Re: Delayed Shipping

onliner — Sat, 25 Jul 2020 16:01:55 GMT

I ordered something on July 7th to be delivered on the 23rd. Order Status still says "in process". I emailed customer service and they told me to be patient! I have seen some things I would like to order but am very worried about getting them. I don't mind waiting but I think they should not sell things they don't have in stock.