topic Re: If the Q is going to keep things In Process forever..... in Suggestion Box

If the Q is going to keep things In Process forever.....

faeriemoon — Thu, 25 Jun 2020 12:41:16 GMT

... we need to be given the option to cancel. It is not acceptable that they can just proclaim it impossible. MAKE IT POSSIBLE. It's ridiculous.

Additionally, it should also be possible to cancel an item a few hours after you have placed an order. It's not like Amazon where the item is actually going to be sent out within the day. At the Q it won't ship for days (if not weeks.) Also ridiculous.

Re: If the Q is going to keep things In Process forever.....

Cwoldie — Thu, 25 Jun 2020 12:58:10 GMT

AMEN! You couldn't have said it better.

Re: If the Q is going to keep things In Process forever.....

ilovefall — Thu, 25 Jun 2020 13:03:07 GMT

Totally Agree! Sometimes we have a change or heart and should be able to cancel it within a couple of hours.

Re: If the Q is going to keep things In Process forever.....

Whitney400 — Thu, 25 Jun 2020 13:11:17 GMT

Great question. QVC puts a hold on your bank account as soon as you place an order unless you have a Qcard. You can't cancel it once it is in the distribution center's pipeline, but they expect you to wait forever to find out where your order is. Always in process. They have distribution centers all over the country, but can anyone tell me why they aren't regional? I ordered several items last winter and they were being shipped from Ontario, California when there were very bad weather conditions all across the country. It took more than a month to get the items I ordered. I order my cat supplies from Chewy and they are delivered the next day. Also, the transfer of my orders to the Post Office is really annoying. It adds days to the delivery of your order. It doesn't matter if you are paying for shipping & handling charges. You are at their mercy.

Re: If the Q is going to keep things In Process forever.....

Deb0509 — Thu, 25 Jun 2020 13:16:49 GMT

Absolutely agree!!

Re: If the Q is going to keep things In Process forever.....

Sunshine Kate — Thu, 25 Jun 2020 13:24:19 GMT

@faeriemoon wrote:
... we need to be given the option to cancel. It is not acceptable that they can just proclaim it impossible. MAKE IT POSSIBLE. It's ridiculous.

Additionally, it should also be possible to cancel an item a few hours after you have placed an order. It's not like Amazon where the item is actually going to be sent out within the day. At the Q it won't ship for days (if not weeks.) Also ridiculous.

I'm shocked that this online shopping venue is still in business. I quit ordering years ago. I've never missed not shopping here.

Re: If the Q is going to keep things In Process forever.....

geezerette — Thu, 25 Jun 2020 13:35:22 GMT

I agree about the ability to cancel an order--at least for a few hours after it has been placed.

Now, unless it's an advanced or waitlist order, it goes immediately into "In Process" after ordering. Yet the order typically does not actually get shipped for days--if not weeks--afterwards. This is especially problematic if you order something that is not being presented on TV, but just a product in stock.

Re: If the Q is going to keep things In Process forever.....

Whitney400 — Thu, 25 Jun 2020 13:38:05 GMT

Aren't there laws about purchase contracts, saying you have a certain timeframe to cancel an order?

Re: If the Q is going to keep things In Process forever.....

silkyk — Thu, 25 Jun 2020 13:46:58 GMT

Both Amazon and Chewy (and many more) seem to get my order to me every time within 3 days...sometimes 2! Amazing. I've had items "in process" (aka can't cancel) for weeks here. Q should study their shipping and figure out what they are doing wrong.

Re: If the Q is going to keep things In Process forever.....

SuhseK — Thu, 25 Jun 2020 17:19:48 GMT

@Sunshine Kate wrote:
@faeriemoon wrote:
... we need to be given the option to cancel. It is not acceptable that they can just proclaim it impossible. MAKE IT POSSIBLE. It's ridiculous.

Additionally, it should also be possible to cancel an item a few hours after you have placed an order. It's not like Amazon where the item is actually going to be sent out within the day. At the Q it won't ship for days (if not weeks.) Also ridiculous.

I'm shocked that this online shopping venue is still in business. I quit ordering years ago. I've never missed not shopping here.

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Genuinely curious. If you haven't shopped on QVC for years, and you dislike the company, why, in the world, would you want to take part, in the forums?

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Re: If the Q is going to keep things In Process forever.....

Maltichonmom17 — Thu, 25 Jun 2020 17:40:46 GMT

@Whitney400 wrote:
Great question. QVC puts a hold on your bank account as soon as you place an order unless you have a Qcard. You can't cancel it once it is in the distribution center's pipeline, but they expect you to wait forever to find out where your order is. Always in process. They have distribution centers all over the country, but can anyone tell me why they aren't regional? I ordered several items last winter and they were being shipped from Ontario, California when there were very bad weather conditions all across the country. It took more than a month to get the items I ordered. I order my cat supplies from Chewy and they are delivered the next day. Also, the transfer of my orders to the Post Office is really annoying. It adds days to the delivery of your order. It doesn't matter if you are paying for shipping & handling charges. You are at their mercy.

Agreed! I especially detest Mail Innovations. 😡 UPS seems to move fairly smoothly, then once it's handed off to USPS, it just takes forever. It's absolutely ridiculous. I cringe every time I view my order tracking and see that Mail Innovations will be in charge of shipping my package.
I even bought the UPS premium My Choice service so my packages would be upgraded to UPS Ground and then found out that only UPS Surepost packages would upgraded, not UPS Mail Innovstions. 😖