topic YES, THERE IS CUSTOMER SERVICE! in Suggestion Box

YES, THERE IS CUSTOMER SERVICE!

frisco — Tue, 02 Jun 2020 17:08:54 GMT

Posted on my original post but wanted to make sure to give credit where credit is due.

e-mailed customer service again today, 6/2 and received a response in about an hour.

They will replace my purchase that arrived in an empty and torn envelope and expidite shipping.

Thanx to all who suggested I e-mail customer service. Have really not had any problems with QVC orders over the years so I did not think to e-mail them.

Re: YES, THERE IS CUSTOMER SERVICE!

Lali1 — Tue, 02 Jun 2020 17:13:24 GMT

Lucky you

Re: YES, THERE IS CUSTOMER SERVICE!

Lucy 13 — Tue, 02 Jun 2020 17:17:47 GMT

I spoke to a order entry person and she was able to help me. I didn't need to be sent customer service. I need a new return lable and invoice.

Re: YES, THERE IS CUSTOMER SERVICE!

Bookplate — Tue, 02 Jun 2020 19:23:52 GMT

It must be random. I emailed customer service on May 19 and am still waiting for a response. Will be very surprised if I get one at this point.

Re: YES, THERE IS CUSTOMER SERVICE!

bewise — Sat, 13 Jun 2020 15:21:48 GMT

First time to recieve a gift card.I have never used one here at qvc.Help,how does it work?

Re: YES, THERE IS CUSTOMER SERVICE!

embgm — Mon, 15 Jun 2020 05:22:14 GMT

I emailed them about three weeks ago regarding orders that have been in process since April and early May. They did finally respond a few days ago only to get more info. I haven't heard back yet.