topic Re: Heres a Suggestion For Ya... in Suggestion Box

Heres a Suggestion For Ya...

spursfan2 — Sun, 31 May 2020 22:13:22 GMT

Shut it down temporarily. Clearly QVC is overwhelmed and unable to fulfill orders or provide satisfactory customer service. Shut it down, regroup, hire more employees if you need them, whatever needs to be done. Get orders out that have been "in process" for a month or more. During the shutdown get some AWESOME shows lined up, new vendors, new merchandise and come back with the promise to be bigger and better than ever. Then keep that promise. Just a thought.

Re: Heres a Suggestion For Ya...

Dinaki — Sun, 31 May 2020 22:21:30 GMT

They are indeed overwelmed and panicked.

Re: Heres a Suggestion For Ya...

Pook — Sun, 31 May 2020 22:54:08 GMT

It's probably not QVC that is overwhelmed but with UPS, USPS and FedEX overwhelmed with the volume of extra shipping and on top of that having sick employees and having to hire extra workers with little time to properly training there are bound to be issues. This is a very serious pandemic so things cannot be business as usual here or anywhere else in most cases!! From what I understand it is the shipping companies that are not consistent in picking up the orders from companies that are awaiting shipment from warehouses so "in process" probably means awaiting shipment pickup! I have placed many orders here with no major issues except a little longer shipping. I posted in another post that I ordered a fan on the 26th and got it yesterday. I have had more problems with stuff not arriving from Amazon, Sephora and especially Walmart not giving tracking updates and then after over a week or 2 they email saying they are refunding my money and I can reorder if I want. Just a thought (not snarky but realistic) all OP has to do is quit ordering but many here still want the opportunity to order.

Re: Heres a Suggestion For Ya...

AuntG — Sun, 31 May 2020 23:11:17 GMT

Wasn't aware it has gotten this bad. In May, my only order was for food (Grandma's Coffee Cake) and it arrived as usual. QVC needs to address this with their viewers. Are they fessing up and mentioning longer wait times on air?

Re: Heres a Suggestion For Ya...

tl98466 — Sun, 31 May 2020 23:35:26 GMT

Great suggestion, but I bet it'll fall on deaf ears! I have had no issues with other companies like Amazon or even HSN. I know Amazon has hired many more people, I don't know about HSN. Locally, many companies (Lowes, Home Depot, Fred Meyer, Safeway, etc.) have hired and continue to hire many to help with customer service, cleaning, stocking, etc. Also, even though many companies have allowed their employees to work from home, I haven't experienced any delays or issues. QVC could learn a lot from the other companies around!

Re: Heres a Suggestion For Ya...

spursfan2 — Mon, 01 Jun 2020 00:15:55 GMT

@Pook you definitely make good points about transport companies. I have not ordered from Walmart but have ordered from Amazon, Ulta, a shoe company (GHBass), Ebay, Earth shoes website and Best Buy. Everything I ordered arrived in less than 10 days. My suggestion to shut down and regroup was more tongue in cheek than anything else. I know that wont happen. I do think QVC could do much better than they are. Allowing customers to cancel orders that are excessively delayed would be a good start. And yes, I am refraining from any further orders from QVC for the time being.

Re: Heres a Suggestion For Ya...

FancyPhillyshopper — Mon, 01 Jun 2020 01:03:14 GMT

People choose to shop from QVC.

QVC is still the same in terms of the products that it carries, so either one likes or doesn't like the items, which is why I make purchases.

The world has been completely disrupted because of the virus, and now the demonstrations have made everything worse.

Those who have not really been affected personally by anything and are at home safe complaining about delivery times should count their blessings and show more appreciation to all the front-line wareshouse workers and delivery people trying to just do their jobs with all the odds stacked against them.

The packages will eventually arrive, and the need to spend money will have been satisfied. Nothing we are buying is really essential, so we need to have patience and kindness.

Re: Heres a Suggestion For Ya...

GCR18 — Mon, 01 Jun 2020 04:28:48 GMT

I haven't had any issues with Q packages. I had an issue with a Macy's package. Haven't resolved it as their customer service was closed. Amazon has been a mess. I've ordered numerous things for my mother and can't keep up with the tracking. Not much delivered on the day given, so I ended up having to track 2x a day.

Re: Heres a Suggestion For Ya...

Pook — Mon, 01 Jun 2020 10:09:53 GMT

@spursfan2 How chaotic would that be trying to find packages waiting in warehouses for pickup. My mailperson and Ups delivery person as well as Amazon and Walmart CS have all stated to me that there are so many more packages - more than double the normal amount - that shipping company pickup trucks cannot keep up to load everything awaiting pickup at warehouses even with many extra trucks and have to leave packages for other pickups. It would be like looking for a needle in a haystack trying to find cancelled orders waiting for pickup and bog the system down even further. It is not QVC or any shippers fault that packages are not able to be picked up due to lack of UPS, USPS FED EX handling capacity. That would be like QVC blaming someone that has sent a RETURN back that they did not get yet due to shipping issues the customer has no control over. Realizing this I cannot put the blame on QVC for slow shipping. Most are not aware of all this so just blame the place they order from.

Re: Heres a Suggestion For Ya...

riley1 — Mon, 01 Jun 2020 10:43:05 GMT

No problems here with receiving packages. However, when UPS turns it over to USPS innovations, I find it takes about 2 days longer.

Re: Heres a Suggestion For Ya...

LindaSal — Mon, 01 Jun 2020 13:02:23 GMT

These things were happening well before the dreaded virus! I cannot beleive how people continue to blame poor customer service, slow shipping and incompetence at every turn on the situation we find ourselves in. Of course it hasn 't helped things but it certainly isn't totally to blame. I think some posters on here secretly work for the QVC police. LOL

Re: Heres a Suggestion For Ya...

FranandZoe — Mon, 01 Jun 2020 13:39:57 GMT

I haven't had any problems with deliveries. Returns have been a bit slower but that's everywhere and to be expected.

Instead of being so critical - constantly - and now actually suggesting QVC should shut down ! - perhaps we need to adjust our expectations. The last three months have been bad - we're lucky to even have QVC up and operating at this terrible time.

And the constant complaining about not being able to reach anyone in Customer Service by phone. They're obviously working with a skeleton crew - like many other companies.

Give 'em a break. The mods can and will help with anything. But why bother them needlesly. Like you need to return something and can't reach anyone. Some things/problems you don't need to call.

Re: Heres a Suggestion For Ya...

spursfan2 — Mon, 01 Jun 2020 16:38:02 GMT

Again, my suggestion to shut down and regroup was more tongue in cheek than anything else. When I see other retail outlets getting orders shipped out the same day and delivered in 7-10 days I do believe wholeheartedly that QVC could do much better. If nothing else, give customers the option of canceling excessively delayed orders. That would alleviate a lot of the frustration we are seeing on this forum.

Re: Heres a Suggestion For Ya...

RespectLife — Mon, 01 Jun 2020 20:08:02 GMT

@FancyPhillyshopper wrote:

People choose to shop from QVC.

QVC is still the same in terms of the products that it carries, so either one likes or doesn't like the items, which is why I make purchases.

The world has been completely disrupted because of the virus, and now the demonstrations have made everything worse.

Those who have not really been affected personally by anything and are at home safe complaining about delivery times should count their blessings and show more appreciation to all the front-line wareshouse workers and delivery people trying to just do their jobs with all the odds stacked against them.

The packages will eventually arrive, and the need to spend money will have been satisfied. Nothing we are buying is really essential, so we need to have patience and kindness.

@FancyPhillyshopper

WELL SAID!

@spursfan2

Shut it down? How is that going to keep a company afloat! Do you realize how many ppl make their livelihood from this company? It isn't just the hosts, but can we fathom the size of the support staff, office staff, warehousing etc. THOUSANDS of employees all over the US. It trickles down to the shipping companies, even our PO that handles the final deliveries sometimes. They ALL rely on online shopping etc.

Hire more people? Don't you understand that is NOT feasible? You have OSHA regulations that MUST be followed. X amount of ppl per shift, x amount of workspace distancing, huge amounts of cleaning and disinfecting.....the list is immense and it ALL must be followed!

Please, I realize you are not a happy camper with the Q right now. Order elsewhere if you prefer but try to cut all companies some slack. I know how hard we have been hit and we only have 30 employees....the loss of revenue has been drastic.

Someone else mentioned elsewhere Q is doing it on purpose. Now THAT is ridiculous. Delayed shipping means delays in charging us. Angry impatient customers will leave. People will order less. Why on EARTH would a company do that on purpose. SMH.

Re: Heres a Suggestion For Ya...

spursfan2 — Mon, 01 Jun 2020 20:24:43 GMT

@RespectLife Maybe you havent seen the multiple times I have said my comment about shutting down and regrouping was more tongue in cheek than anything else!!!!! I dont actually expect QVC to shut down and regroup anything. I havent seen anyone say QVC is failing their customers ON PURPOSE. But I agree...that's ridiculous. I think they are overwhelmed. They are without a doubt losing a lot of customers and no business, no matter how inept or indifferent to their customers, would do that on purpose.

Re: Heres a Suggestion For Ya...

Jeletta — Mon, 01 Jun 2020 23:37:57 GMT

I only buy two items from HSN. However, last week on a Monday night I placed a supplement order and the NEXT morning it shipped! No idea why they aren't having the MAJOR delays that QVC is having.

Re: Heres a Suggestion For Ya...

MamaWick — Tue, 02 Jun 2020 01:59:38 GMT

I placed 2 orders last Tuesday and they both arrived today (Monday)...6 days. I'm happy.

Re: Heres a Suggestion For Ya...

spursfan2 — Tue, 02 Jun 2020 02:05:09 GMT

@MamaWick WOOO-HOOO!!!! You're so lucky!! 🙂

Re: Heres a Suggestion For Ya...

Teddixat — Tue, 02 Jun 2020 12:39:22 GMT

Mary Beth Roe addressed the delete yesterday and asked customers to be patient that Q is trying to do its best. I think she’s right. Yes it’s frustrating but these are not normal times.

Re: Heres a Suggestion For Ya...

Teddixat — Tue, 02 Jun 2020 15:30:59 GMT

@spursdan. Perhaps you should think twice about tongue in cheek comments