topic Re: Getting questions answered in Suggestion Box

Getting questions answered

Another new name Sue — Sat, 09 May 2020 22:46:03 GMT

When I look at items on the website, I see so many unanswered questions. Is QVC just depending on other shoppers to answer? Why not forward the questions to the manufacturer and get the shopper a fast and accurate answer? I've seen that on Amazon, when the manufacturer answers questions.

Re: Getting questions answered

Kachina624 — Sat, 09 May 2020 23:55:03 GMT

They have videos of the presentation, which should answer most questions. The written questions are there for the vendors to answer if they wish. Most obviously don't want to be bothered.

Re: Getting questions answered

Jasmine19 — Sun, 10 May 2020 01:31:29 GMT

That bothers me too. I think the vendors should monitor the questions and make an effort to answer them. It's just good customer service.

Re: Getting questions answered

vermint — Mon, 11 May 2020 17:03:50 GMT

The original intent was for customers to answer each others' questions. Sometimes a vendor rep or QVC CS person will answer.

From what I've seen, a LOT of those questions wouldn't even be necessary if the customer would read the description. So many times, I've read a question, scrolled back up, and found the answer right there in the description.

Re: Getting questions answered

GoneButNotForgotten — Fri, 15 May 2020 22:35:37 GMT

@vermint wrote:

From what I've seen, a LOT of those questions wouldn't even be necessary if the customer would read the description. So many times, I've read a question, scrolled back up, and found the answer right there in the description.

I've noticed that too. People complain, for example, about a piece of jewelry not being as big or as small as they thought it would. All you have to do is read the description and the information is right there.

Re: Getting questions answered

TXGRIFF — Thu, 20 Aug 2020 14:31:08 GMT

I believe this is a QVC problem. Numerous times I have attempted to answer questions, but I get an error message stating that I must be logged in to answer a question, even when I am indeed logged in. I have gone so far as to log out and back in, and still get the same error message.

So, it might be the same situation that I've had. Questions may have been attempted to answer and due to some glitch on the QVC website prevents it.

This morning I was checking on my advance order of Valerie's Scrollwork Pumpkins.

There was a question from someone as to when they would ship. An answer by Valerie's people said to call customer service. I replayed the presentation video, which stated shipping 9-5. I went to answer the question that had been asked, and same old story, error message again that I had to be logged in (which again, I was).

In frustration, I came to the forum to see if this happens regularly, or was it just me?

If your questions are unanswered, it may not be because nobody tried to answer them.

Re: Getting questions answered

Anonymous032819 — Thu, 20 Aug 2020 17:47:09 GMT

On Amazon, they have a section where customers can ask questions about whatever product you're looking at, and other customers answer.