topic Re: Call backs in Suggestion Box

Call backs

willomenia — Mon, 11 May 2020 14:58:37 GMT

Why isn't qvc doing customer service call backs like hsn. I've been on hold for 2 hrs now

Re: Call backs

ValuSkr — Mon, 11 May 2020 15:12:40 GMT

They really should. Especially since it's been so hard to get a hold of them lately.

Re: Call backs

fthunt — Mon, 11 May 2020 15:19:31 GMT

How can they call you back if you've been on hold for 2 hours. They will get a busy signal if and when they do try.........to call you back?

Re: Call backs

PINKdogWOOD — Mon, 11 May 2020 15:22:31 GMT

@willomenia Do a live chat, they've always answered immediately for me, answered my concerns whatever they may have been, no problem. Easy to use.

Wait time for me is about 8 minutes, that's it. If nothing, hang up.

Re: Call backs

Kachina624 — Mon, 11 May 2020 15:31:37 GMT

If they can't keep up with the incoming calls, when would they have time to do call backs?

Re: Call backs

willomenia — Mon, 11 May 2020 15:32:36 GMT

@fthunt wrote:
How can they call you back if you've been on hold for 2 hours. They will get a busy signal if and when they do try.........to call you back?

no, with hsn you request a call back when your call would have been answered and you hang up. called me back in 15 minutes.i was on hold at qvc for 2 hrs and still didn;t answer my call.

Re: Call backs

Kachina624 — Mon, 11 May 2020 15:36:03 GMT

@PINKdogWOOD Live chat has not worked for months.

Re: Call backs

millieshops — Mon, 11 May 2020 15:37:29 GMT

@willomenia @can the mods help you?

I don’t shop hsn. But I’ve never heard they spend to support forums and mods like we have here. Do they also do that?

Re: Call backs

PINKdogWOOD — Mon, 11 May 2020 15:43:36 GMT

I beg to differ. I just checked to make certain, they're there but busy - no doubt if people are waiting on hold for hours. @Kachina624

@willomenia You can also send CS an email. You will get a response back usually in about 2-3 days.

Re: Call backs

loriqvc — Mon, 11 May 2020 23:27:10 GMT

@willomenia - When I need customer service, I'd say I only call about 2% of the time. I've found that I get much quicker, more comprehensive results by sending an email to the social team: qvcsocialteam@qvc.com. They have specialized training to handle a wide variety of issues, and it has never taken them longer than two hours to reply to my messages (and I'd say the average response time is actually closer to 20 minutes). Give it a try—and good luck!

Re: Call backs

willomenia — Tue, 12 May 2020 00:12:56 GMT

@loriqvc wrote:
@willomenia - When I need customer service, I'd say I only call about 2% of the time. I've found that I get much quicker, more comprehensive results by sending an email to the social team: qvcsocialteam@qvc.com. They have specialized training to handle a wide variety of issues, and it has never taken them longer than two hours to reply to my messages (and I'd say the average response time is actually closer to 20 minutes). Give it a try—and good luck!

tried that, took 2 days to respond

Re: Call backs

willomenia — Tue, 12 May 2020 00:20:12 GMT

@Kachina624 wrote:
If they can't keep up with the incoming calls, when would they have time to do call backs?

I think its an automated system, is calls back on the line you call from, and takes a second before someone says hello. I have a call back with my cable company, it certainly beats the heck out of staying on the phone for hrs. I mentioned hsn here, because i know they are a sister company of qvc.