topic Re: End QVC return fees in Suggestion Box

End QVC return fees

MarathonWoman — Tue, 28 Apr 2020 13:56:03 GMT

It is really disappointing that a high-volume online seller like QVC charges return fees. Return fees are unusual for the better online sellers. So it is surprising and quite telling about QVC as a company that it chooses to do so. It is particularly aggregious to charge a return fee when QVC provides an inferior product or misrepresents a product on air. Potential customers should be wary of the feel-good messaging by the congenial on air hosts. Potential customers should look closely at QVC purchasing policies re hidden fees before deciding to use them.

Re: End QVC return fees

CharlotteBronte — Tue, 28 Apr 2020 14:07:00 GMT

Ugh... I totally agree with you. It's probably the only thing I dislike about QVC. I get especially upset when they still charge if you ship multiple items together. My husband who used to own his own business states that it's another way of making $

Re: End QVC return fees

Pook — Tue, 28 Apr 2020 14:10:37 GMT

@MarathonWoman They need to because so many order and return so much that it would get really costly for QVC. In all the years I have bought here I rarely have returned anything except for an occasional exchange in size or a broken product. I have never got anything I thought was inferior or misrepresented by QVC. I do not buy because of sales tactics that all salespeople use but rather because I like a product. If I returned so much because I felt products were misrepresented or inferior I surely would be smart enough to shop elsewhere!!!

Re: End QVC return fees

kitcat51 — Tue, 28 Apr 2020 14:13:00 GMT

An easy fix...don't buy.

Re: End QVC return fees

Alison Wonderland — Tue, 28 Apr 2020 14:24:32 GMT

I return maybe 1% of what I purchase from QVC.

If a product is inferior and breaks, as I've had a bracelet and a ring do, you can claim a defect and you will not be charged for the return, as I was not.

I don't like the idea of paying for returns, but I also acknowledge that it saves me more money than it costs me because it prevents me from making some (but not all!) impulse purchases.

Do I need to spend $7 to learn that the dress that looks great on a model will not look like that on me? No, I usually do not.

Do I need to spend $7 to know that wig will not look good on me and that I won't wear it? Turns out that one time I did, but the countless other times before that I did not and now I really don't need to because once was enough.

It's an impulse buy deterrent and, for me, it serves its purpose more often than not.

Re: End QVC return fees

Lipstickdiva — Tue, 28 Apr 2020 15:00:40 GMT

I don't know where everyone gets all the free returns from because I don't. There are very few places that I buy from that offer free returns unless you include ordering and being able to return to a store.

Re: End QVC return fees

millieshops — Tue, 28 Apr 2020 15:42:38 GMT

Question about returns - are there more returns for products ordered from onair presentations or from website findings? I'm thinking in percentages, not numbers.

I don't return much at all and I'd have to look back to verify this, but I believe 100% of my returns have been for items I saw onair and phoned in to buy. (That would exclude some returns made so long ago that neither I nor QVC was using a website!)

Re: End QVC return fees

Kachina624 — Tue, 28 Apr 2020 16:43:46 GMT

Exactly what return fees to which are you referring? I'm not aware of being charged any fees. QVC does not refund your original S&H unless something is broken or defective, they do deduct return postage if you use their shipping label but there are no fees charged.

Re: End QVC return fees

depglass — Tue, 28 Apr 2020 23:35:15 GMT

I think she means the return shipping charge, meaning the postage shown on the return label. This was instituted when they cut down the original shipping to 3.50. I'm happy this way, if I gamble on something and I'm wrong, I'm willing to take the hit. There were many items, say an eyebrow pencil, I would not order because of the old high shipping. $3.50 I can deal with.

Re: End QVC return fees

Mary Bailey — Tue, 28 Apr 2020 23:37:14 GMT

sometimes it's been more economical for me to donate an item then return it. And that is not saying much!

Re: End QVC return fees

geegerbee — Wed, 29 Apr 2020 01:29:31 GMT

I totally agree. Thats why I had to stop buying shoes from the Q. I used to order all my shoes there because it is impossible to buy an 11W at most retail stores. But after buying Three pairs of 11 wides at the Q and not having them fit, and having to pay to send them back ($5.50 +6.95) I am done. Now I only buy shoes from websites that have free shipping and free returns. Better than losing the $36 for shoes that Shoud Have Fit. My foot didn't change sizes, just the fit of the shoes did.

Re: End QVC return fees

San Antonio Gal — Wed, 29 Apr 2020 02:17:53 GMT

I have purchased boots, sandals, and shoes from the Q and I have never had to return one pair. They all fit perfect for me @geegerbee .

Re: End QVC return fees

GoneButNotForgotten — Thu, 30 Apr 2020 04:33:03 GMT

Recently I received some clothes I bought from QVC; decided I didn't like them and was going to return them.

I noticed, on the invoice, that the shipping charge was $3.95; using QVC's return label would cause $6.95 to be deducted from my credit!

That's highway robbery!!--charging me twice as much to return it as they charged to send it to me.

I said, the hell with it, I'll donate it, and that's just what I did. It's too much of a hassle --for me--to go to all the work of re-packing it, getting it to the post office, etc. And this way someone can get the use of prefectly fine new clothes.

There IS an address you can use if you don't want to use their label but it's in miniscule print and hard to find. I circled it and made a notation, Nice try, QVC

Re: End QVC return fees

CalminHeart — Thu, 30 Apr 2020 11:01:09 GMT

I don't buy much because of shipping and return costs. The majority of what Q sells can be found elsewhere with free shipping and returns...as well as better prices due to sales or promo codes.

Re: End QVC return fees

GoneButNotForgotten — Mon, 04 May 2020 16:07:43 GMT

@MarathonWoman wrote:
It is really disappointing that a high-volume online seller like QVC charges return fees. Return fees are unusual for the better online sellers. So it is surprising and quite telling about QVC as a company that it chooses to do so. It is particularly aggregious to charge a return fee when QVC provides an inferior product or misrepresents a product on air. Potential customers should be wary of the feel-good messaging by the congenial on air hosts. Potential customers should look closely at QVC purchasing policies re hidden fees before deciding to use them.

...especially when QVC charges TWICE AS MUCH for customers to return items (i.e., I bought something that cost $3.95 to ship to me than they charge for shipping it to originally.

This is highway robbery.

You CAN find an address in case you want to return it some other way rather than using the "convenience" label but it's hard to find and printed in miniscule print. Good luck!

Re: End QVC return fees

GoneButNotForgotten — Mon, 04 May 2020 16:08:37 GMT

@Mary Bailey wrote:
sometimes it's been more economical for me to donate an item then return it. And that is not saying much!

I often do that too.

Re: End QVC return fees

GoneButNotForgotten — Mon, 04 May 2020 16:10:04 GMT

@Kachina624 wrote:
Exactly what return fees to which are you referring? I'm not aware of being charged any fees. QVC does not refund your original S&H unless something is broken or defective, they do deduct return postage if you use their shipping label but there are no fees charged.

Well if you don't mind QVC charging you twice as much to return the item--than they charged for shipping to you--be my guest. Myself, I don't appreciate tactics like that.

Re: End QVC return fees

summer1102 — Wed, 03 Jun 2020 21:16:36 GMT

Huge eye opener for me. I know how you feel. I am sitting her sick to my stomach because I just added up how much money I have thrown out the window in shipping fees to QVC in the past few years. I admit I have never bothered to sit and calculate what I was being charged in shipping fees because with easy pay it was difficult to figure it all out. I had no idea that you are charged the $3.50 shipping fee to get the item and a minimum of $6.95 to return the item. That is a minimum in $10.45 in lost money to purchase an item and then return it, like even for a T shirt. For some reason I though you where in the least refunded the original shipping fees when you returned an item. I have the Prime free shipping and free returns. Now that I have realized how many hundreds of dollars I have spent over the years for nothing at the Q I can honestly say unless it is an item I know I already use and will not return I am truly done. Its shady because all you hear in the sales presentations is if you are not happy please just return it like it is no big deal. I wonder how many sales they would make if they spoke the truth and said if you are not happy just return the item and be out $10.45 for nothing. I really am disgusted . In addition although with what has been going on I have certainly waiting much longer for items from other on line retailers non and I repeat non have had me in limbo for over a month leaving me with out even the option of cancelling an order while it just says processing. I have shopped with the Q for 25 years and I cant state enough how much I am really done. I am sure I will get replies from the blog QVC cheer leaders that I see on here that seem to reply to negatives posts about how nothing is the Q's fault who I suspect are just employees.

Re: End QVC return fees

GoneButNotForgotten — Sat, 06 Jun 2020 02:48:52 GMT

@summer1102 wrote:
Huge eye opener for me. I know how you feel. I am sitting her sick to my stomach because I just added up how much money I have thrown out the window in shipping fees to QVC in the past few years. I admit I have never bothered to sit and calculate what I was being charged in shipping fees because with easy pay it was difficult to figure it all out. I had no idea that you are charged the $3.50 shipping fee to get the item and a minimum of $6.95 to return the item. That is a minimum in $10.45 in lost money to purchase an item and then return it, like even for a T shirt. For some reason I though you where in the least refunded the original shipping fees when you returned an item. I have the Prime free shipping and free returns. Now that I have realized how many hundreds of dollars I have spent over the years for nothing at the Q I can honestly say unless it is an item I know I already use and will not return I am truly done. Its shady because all you hear in the sales presentations is if you are not happy please just return it like it is no big deal. I wonder how many sales they would make if they spoke the truth and said if you are not happy just return the item and be out $10.45 for nothing. I really am disgusted . In addition although with what has been going on I have certainly waiting much longer for items from other on line retailers non and I repeat non have had me in limbo for over a month leaving me with out even the option of cancelling an order while it just says processing. I have shopped with the Q for 25 years and I cant state enough how much I am really done. I am sure I will get replies from the blog QVC cheer leaders that I see on here that seem to reply to negatives posts about how nothing is the Q's fault who I suspect are just employees.

Preach it, sister! Can I get an "amen!"?

Re: End QVC return fees

DooneyGal2 — Sat, 06 Jun 2020 06:34:44 GMT

@summer1102 your post rocks! And sadly very true!
Thankfully lately the Q has 'gifted' me credits of $10 a few times due to countless shipments getting repeatedly delayed, but yes ... It is something to truly consider, how much you are charged to return something that doesn't work out or didn't seem at all like it was presented on air....