topic Wrong items shipped, partial refunds, double billing in Suggestion Box

Wrong items shipped, partial refunds, double billing

Donna0303 — Tue, 24 Mar 2020 12:40:33 GMT

These are just a few of the issues I have had with QVC over the past 60 days. Most recenrly an item I purchased on easy pay was double billed today. I sent pictures via email to customer care.

Last week I received 1/2 of the refund I was owed---ANOTHER CUSTOMERS item was shipped to me, not the itwm I ordered and QVC made me go through the ringer trying to rectify the problem despite all the pictures I took of the return label (different customer information) and return label information. I had to contact the PostMaster General to get QVC to respond.

Before that an item was returned and asked for an exchange, it took 3 months to even acknowledge the returned item.

I am very uncomfortable doing business with QVC lately, especially this organization having access to my credit card due to the issues mentioned above.

QVC needs to issue a statement is there have been changes to their shipping/returnns dept over the past 2-3 months (not the past 2 weeks due to health crisis---well before that)

I have shopped with QVC for 20 years and am saddened my faith in the company is waning.

Re: Wrong items shipped, partial refunds, double billing

pommom — Tue, 24 Mar 2020 12:42:06 GMT

Re: Wrong items shipped, partial refunds, double billing

Kachina624 — Tue, 24 Mar 2020 16:30:02 GMT

@Donna0303 When you purchase from most online companies, they put a temporary hold on funds through your bank, presumably to determine if money will be available to pay for it. This hold drops off after a few days, the time depends on your bank's policy. The actual withdrawal is not made until your item ships. You are not billed twice.

I always notice this happening when I buy gas with my credit card.

Re: Wrong items shipped, partial refunds, double billing

Donna0303 — Wed, 25 Mar 2020 15:39:54 GMT

Hi---thanks for responding! Absolutely for gas--usually its $1.00. This is new for QVC being billed twice. I have since sent an another email to CustomerCare and I am yet to get a response.

Re: Wrong items shipped, partial refunds, double billing

LisaRu — Sat, 09 May 2020 20:52:20 GMT

I have also been double-billed for an item which I have not received. WARNING:When contacting QVC, be prepared for BS. I have details to follow, but beware!

Re: Wrong items shipped, partial refunds, double billing

LisaRu — Sat, 09 May 2020 20:55:26 GMT

This is different. It is a form of embezzlement and I intend to report to BBB. They charge you when an item is ordered, then when it ships, you are billed again. Then, the first charge is credited. I have paid twice for an item I haven't received, and the cust. serv is awful.

Re: Wrong items shipped, partial refunds, double billing

Kachina624 — Sun, 10 May 2020 01:19:18 GMT

@LisaRu @Donna0303 I explained to you in March what happens with that authorization. Call your bank and verify it.