topic Re: QVC should offer firm choice of shipment by UPS or USPS in Suggestion Box

QVC should offer firm choice of shipment by UPS or USPS

Triciawizard — Thu, 05 Mar 2020 19:36:23 GMT

With the increase in porch pirate incidents across the country and everyone so busy away from home, it may be stressful and difficult for some QVC customers to receive deliveries during the day at home. I have friends and family members that would order more items online if they had the firm option of UPS delivery. I suggest that QVC and HSN would increase their sales if they give back to online customers the option of choosing either UPS or the USPS instead of unpredictable UPS Sure Post, which ships purchases by UPS to the post office. If a package is being shipped by UPS, some customers may choose to have items shipped to an UPS Access Point, such as a participating CVS Store, Michael Store, or UPS Store. Another problem with Sure Post is the tiny 1/8" tall font that is used for the final recipient (the actual customer) on the shipping label! My mail delivery fellow has a hard time reading the tiny street address and has delivered my packages elsewhere! Fortunately, he is more accurate now. Thanks.

Re: QVC should offer firm choice of shipment by UPS or USPS

I am still oxox — Thu, 05 Mar 2020 19:44:19 GMT

Up until about 4 years ago there was a choice, but alas it is no longer that way

Re: QVC should offer firm choice of shipment by UPS or USPS

Kachina624 — Thu, 05 Mar 2020 19:51:50 GMT

They are trying to save on the shipping costs you pay, as are many other merchants. I'd rather they use their present arrangement for less out of my pocket. If theft is a problem, you can have deliveries made to an alternate address; work, friend, relative.

Re: QVC should offer firm choice of shipment by UPS or USPS

Joe G — Thu, 05 Mar 2020 19:58:44 GMT

I agree, and here is what I found to be a solution. I receive many packages from companies that ship via UPS Sure Post, so I signed up for MY CHOICE with UPS and added on a premium service that automatically upgrades UPS Sure Post packages to ground delivery behind the scenes, no action on your part. You can do this without the membership, it costs about $3.50 per package, however, if you receive a lot of packages, the upgrade costs $40 per year for unlimited packages. I joined last April and have never had an issue. Here is a link to more information: https://www.ups.com/us/en/services/tracking/mychoice.page. I hope that you find this helpful.

Re: QVC should offer firm choice of shipment by UPS or USPS

Silver Fox1 — Thu, 05 Mar 2020 20:19:49 GMT

I agree with you @Kachina624 but ......... it just took me 10 days to receive something that was sent USPS from CA, sorry but that is just too long ! On a totaly differernt note, I wish they would handle there exchanges the way HSN does. Now that would be helpful !!

Re: QVC should offer firm choice of shipment by UPS or USPS

Kachina624 — Thu, 05 Mar 2020 20:38:59 GMT

@Silver Fox1 QVC exchanges are the worst in the business, a joke. I mailed one on Jan 31st., and finally got the item back on Feb 29th. They could do better but just don't care.

Re: QVC should offer firm choice of shipment by UPS or USPS

chrystaltree — Thu, 05 Mar 2020 20:47:32 GMT

I don't think it would affect sales at all. What? Someone who can't afford top would be able to afford if she could have delivered by the Usps as opposed to UPS? I don't think so. We did have a choice years ago and I always chose Usps because with both of us working and UPS taking packages back to their facility...which was not open on Saturday....I liked picking my things up at the PO on Saturday mornings. But I am home for UPS now and if not, they have the Access Points that will hold packages. We can also go into the UPS site and choose a different delivery date. It's all so easy now.

Re: QVC should offer firm choice of shipment by UPS or USPS

aroc3435 — Thu, 05 Mar 2020 21:01:19 GMT

@Joe G Welcome to the boards! Thank you for posting this information about MY CHOICE. Wasn't sure how it worked. Sounds promising.

aroc3435

Re: QVC should offer firm choice of shipment by UPS or USPS

DasMEM2 — Mon, 09 Mar 2020 19:10:21 GMT

When I shop other sites they use FedEx or UPS. They always give delvery updates. I like WHEN they let me know an item has been delivered and WHERE it has been placed. When my items are shipped USPS, it's lucky to get an update on delivery. Even when they give you a tracking number, it CAN'T be tracked. When QVC ships they usually charge $3.50 S/H. If it's something I really need to get in a timely manner, I would not mind having an alternative option that really works. During the holidays, not recently, I have opted for an expedited option to no avail...still late delivery. Another reason to shop somewhere else. I hope they don't 'infect' HSN, at least, so far, their delivery sytem works.

Re: QVC should offer firm choice of shipment by UPS or USPS

GinaV24 — Mon, 09 Mar 2020 19:15:46 GMT

@DasMEM2 I found out that part of the problem with tracking is that since the packages begin their journey as UPS and are then transferred to the post office for "final" delivery, the USPS can't track using the UPS numbers!

How lame is that!

I'm going to check into the info the poster mentioned about being able to choose. UPS shipments actually arrive on time unlike the ones that come via postal carrier.

Re: QVC should offer firm choice of shipment by UPS or USPS

wildcatsareblue — Sat, 18 Apr 2020 03:28:29 GMT

I agree and I think in the earlier days there was a choice if I remember correctly. I don't get mail at my house so I end up having to go to the post office to get packages. QVC sent cookies to the post office once and they sat there for over a week before I picked them up because I never expected them to be sent to the post office

Re: QVC should offer firm choice of shipment by UPS or USPS

SharkE — Wed, 22 Apr 2020 14:05:25 GMT

wish they would offer Fedex. I just ordered from Brighton and had choice of free delivery that would had been free or Fedx for expedited delivery for 10 I would had to wait till end of next week for free (made the order sunday) or today for 10. I'm waiting for the Fedx man now.

QVC I ordered something on the 12th was still in processing up to yesterday, I sent email, at least now it's in the mail !

Wish the stores would open ..........

Re: QVC should offer firm choice of shipment by UPS or USPS

granddi — Sat, 02 May 2020 03:07:46 GMT

And shipping charges will only increase.

News reports that the USPS is in dire need of money.

The powers that be have indicated that the PO must increase shipping charges to bulk shippers such as Amazon.

Re: QVC should offer firm choice of shipment by UPS or USPS

shoekitty — Sun, 03 May 2020 01:27:19 GMT

I love the choice as well. In our town UPS doesn't work on Saturday, so often we loose a day or so. If our regular mailman has a day off during the week, we often don't get our mail. The whole block. Also, my qvc purchases, except those that come direct take forever in my area. I live in Silicon Valley, Ca. It takes 3 days sometimes to get from qvc to the drop off carrier 38 miles away. Which is quick, It has taken anywhere from 4-6 days to get from the drop off to my house. At this point tracking is unavailable, so nothing to do but wait. This is true from anyone using surepost, the drop off in San Leandro is probably the slowest in the US. So I am forced sometimes to choose expedited shipping with QVC so I know it will arrive within 10 days.

Re: QVC should offer firm choice of shipment by UPS or USPS

sophie11 — Tue, 05 May 2020 22:20:02 GMT

I 100% agree. I hate surepost.