topic Re: $10 Coupon from HSN. Why Nothing From QVC?? in Suggestion Box

$10 Coupon from HSN. Why Nothing From QVC??

handygal2 — Fri, 03 Jan 2020 18:32:33 GMT

I received a coupon in the mail from HSN a few weeks ago, good from Dec. 20 through Jan. 31. It offers $10 off any purchase of $10 or more. I used it on a $50 sweater that l had already bought in a different color. I really wanted another one, but was hesitant to spend another $50. The coupon encouraged me to go ahead and make the purchase.

Mind you, l buy more items at QVC than l do at HSN, yet THEY send me coupons and YOU don’t! I’m wondering why this is. Bad customer relations, for sure!

More coupons and incentives for your customers equals more purchases. That’s simple Marketing 101!

Re: $10 Coupon from HSN. Why Nothing From QVC??

rms1954 — Fri, 03 Jan 2020 18:45:26 GMT

Why comparing what HSN offers. Two different companies. If QVC is gonna offer $10 then they will. If not, oh well.

Re: $10 Coupon from HSN. Why Nothing From QVC??

Kachina624 — Fri, 03 Jan 2020 18:53:35 GMT

Financially they operate independently. One has nothing to do with the other.

Re: $10 Coupon from HSN. Why Nothing From QVC??

handygal2 — Fri, 03 Jan 2020 18:54:11 GMT

@rms1954 wrote:
Why comparing what HSN offers. Two different companies. If QVC is gonna offer $10 then they will. If not, oh well.

Does QVC want to lose business to HSN? I wouldn’t think so. They’re losing mine...

Re: $10 Coupon from HSN. Why Nothing From QVC??

Icegoddess — Fri, 03 Jan 2020 18:59:45 GMT

I wouldn't complain. QVC has never offered coupons. Now that they are under the same roof, I fear HSN will stop offering coupons.

Re: $10 Coupon from HSN. Why Nothing From QVC??

Grouchomarx — Fri, 03 Jan 2020 19:18:19 GMT

The two do things very differently and I too fear HSN will go the way of QVC and start charging an arm and a leg for returns, and things like that. HSN has better policies that are more customer friendly IMO. I shop both of course, but I know my HSN returns will not only be free but I'll get $5 KASH rewards to spend later. Q would never do that! They make so much money on returns. I doubt we'll ever see a coupon from them. Even the statement credit they offer for opening a Q card is pathetic.

Re: $10 Coupon from HSN. Why Nothing From QVC??

shaggygirl — Fri, 03 Jan 2020 19:32:49 GMT

I got one in the mail today for $10 off even though it's been well over a year since I ordered anything from HSN. The dates for using it are partly gone already (Dec 20 thru Jan 31, same as handygal) but that still gives me plenty of time.

Re: $10 Coupon from HSN. Why Nothing From QVC??

Love my grandkids — Fri, 03 Jan 2020 21:45:58 GMT

@handygal2 They are two separate entities. They operate differently.

I don't care about a coupon as I don't buy from HSN, never have, never will.

I've watched it maybe a total of an hour in 10 years.

Re: $10 Coupon from HSN. Why Nothing From QVC??

handygal2 — Fri, 03 Jan 2020 22:11:48 GMT

I realize that QVC and HSN are 2 separate companies, even though they are both owned by Qurate. But my point is that if HSN has a policy that is popular with their customers, QVC could certainly do the same thing!

Re: $10 Coupon from HSN. Why Nothing From QVC??

Venezia — Fri, 03 Jan 2020 22:25:05 GMT

@handygal2- I just placed an order last night with a 20% off coupon from HSN that expired yesterday.

When I saw this thread, I went back in and checked my account to find a $10 off $10 coupon and also a $5 off minimum $20; good through 02/15 and can be used mulitple times.

I won't cancel the order I placed last night, as it's only a matter of about $1.50 difference in savings, but I'll check to see if there's anything else I want. I definitely take advantage of these offers and I don't get anything like it from QVC.

Thanks for the heads up!

Re: $10 Coupon from HSN. Why Nothing From QVC??

iwrite — Sat, 04 Jan 2020 00:27:49 GMT

some companies like to offer "existing" customers a discount and other companies don't care as much about retaining exisitng customers.

Re: $10 Coupon from HSN. Why Nothing From QVC??

Marp — Sat, 04 Jan 2020 00:51:21 GMT

QVC doesn't do it often but I am sitting here with a postcard for $10 off my next purchase.

Re: $10 Coupon from HSN. Why Nothing From QVC??

Foxxee — Sat, 04 Jan 2020 10:50:54 GMT

From what I can see they aren't thank yous for being good customers. They're sent to those who haven't purchased much during the past year. An enticement to buy something. If happy with the product and transaction, possibly they will buy other things.

Re: $10 Coupon from HSN. Why Nothing From QVC??

Mary Bailey — Sat, 04 Jan 2020 11:35:27 GMT

I mostly buy from HSN and have gotten 4 coupons recently,

I hardly buy from Qvc and recieved no postcard $ off

Re: $10 Coupon from HSN. Why Nothing From QVC??

Lipstickdiva — Wed, 08 Jan 2020 15:33:48 GMT

In November, I was sent a $10.00 off coupon from QVC. It came on a postcard and was addressed to me. I tried the use the coupon 3 times and every single time I got a message saying the coupon code was invalid. LOL I tossed it in the trash.

I also rec'd a $10.00 off coupon from HSN in November and it worked! I rec'd another $10.00 off coupon from HSN last week and used it yesterday and it worked! LOL

While HSN and QVC each maintain their own brand identity, they were merged in 2018 and now operate under QXH.

Re: $10 Coupon from HSN. Why Nothing From QVC??

Lipstickdiva — Wed, 08 Jan 2020 15:28:35 GMT

@Grouchomarx wrote:
The two do things very differently and I too fear HSN will go the way of QVC and start charging an arm and a leg for returns, and things like that. HSN has better policies that are more customer friendly IMO. I shop both of course, but I know my HSN returns will not only be free but I'll get $5 KASH rewards to spend later. Q would never do that! They make so much money on returns. I doubt we'll ever see a coupon from them. Even the statement credit they offer for opening a Q card is pathetic.

@GrouchomarxHSN charges a minimum of $7.95 for a return while Q charges $6.95. Only those who have and use their HSN charge for the purchase get the $5.00 spendable cash credit on a return.

I strongly suspect HSN is going to quit refunding the original s/h on a return. They are the only company I know of that still does that.

Re: $10 Coupon from HSN. Why Nothing From QVC??

handygal2 — Thu, 09 Jan 2020 03:07:13 GMT

Here’s a follow-up:

Today l received the sweater that l had ordered from HSN, using the $10 coupon they had sent me. Enclosed in the package were 2 MORE coupons:

One is for $10 off a single purchase of $10 or more during the month of January.

The other is for $5 off EVERY purchase of $20 or more from January 1 through February 14.

This was a pleasant surprise, and will likely result in my purchasing more items from HSN. I feel that they appreciate my business, and they want it to continue. Very good customer relations, IMO.

Re: $10 Coupon from HSN. Why Nothing From QVC??

Johnnyeager — Thu, 09 Jan 2020 12:54:30 GMT

HSN has another 20% off day today: 188694.

Last week's Free Shipping saw me purchase 2 Origami items I had been looking at, saving almost $25 there.

Re: $10 Coupon from HSN. Why Nothing From QVC??

handygal2 — Thu, 09 Jan 2020 13:33:26 GMT

The “Easy Pays on everything, all the time” just doesn’t get it done, IMO. That’s not saving the customer any money, but rather just dragging out paying for the items, and increasing debt. It’s easy for the customer to get into financial trouble that way, as the Easy Pays have a way of adding up quickly if one isn’t careful.

QVC, why not give us coupons for dollars-off or percentage-off of purchases, or more free shipping, the way HSN does?? Now THAT’S an incentive for the customer to make purchases!

Re: $10 Coupon from HSN. Why Nothing From QVC??

Lipstickdiva — Thu, 09 Jan 2020 17:12:14 GMT

Clearly QVC is missing the boat on coupons. People love coupons. Even if they aren't really getting a deal, it makes them seem as if they are.

Kohl's cash is a perfect example. That is a total win for Kohls because people have to come back into the store and buy more to use it. Most end up spending more than the $10.00 they need to spend and buy things they wouldn't have purchased otherwise. They feel as if they are getting a great deal and Kohls wins because you are spending money.

HSN sends out coupons and I will bet that people look for things to buy only because they have a coupon.

I'm not sure what QVC is thinking.