topic Re: Fix the gift card issue in Suggestion Box

Fix the gift card issue

Shorty2U — Fri, 03 Jan 2020 05:12:27 GMT

Here's a suggestion, fix the QVC gift card issue. I have 2 gift cards worth 100 dollars total. For over one week they don't work. I have been told its a computer glitch. I have been told they're working on it and my account will be credited in 3 days (lie). That was last week.

Now Ive been told they don't know how long? Really? Over one week computer glitch? My brother is a computer analyst and said there is not a one week glitch.

Everything is on sale now and I wanted to shop but cards wont go though. Then I gave the one young CS rep the card numbers for him to just check the cards, and now it says one card is used? .I did not use the card! He just checked the numbers on said cards!

I was promised almost a week ago to get our account credited with 100 dollars. We are shoppers 20 plus years and this is the thanks we get?

I would appreciate you making good on my Christmas gift cards. My family works hard to buy gifts and now they lost their money because your gift cards are useless, and QVC has no answers? Also others are compplaining about this too. Its time to do something instead of giving customers the run around!

Thank You.

Re: Fix the gift card issue

KingstonsMom — Fri, 03 Jan 2020 12:57:47 GMT

@Shorty2U

I would suggest copying your post here and send it in an email to the Mods at QVCSocialTeam@QVC.com.

They are magical at resolving order problems!

I hope they fix this for you, I know it has to be frustrating.

Re: Fix the gift card issue

Anonymous — Fri, 03 Jan 2020 13:08:38 GMT

Hi @Shorty2U I checked your account and a request has been issued for the team that handles Gift Cards to look into this for you I am sorry it is taking a little longer than usual this time of year.

Re: Fix the gift card issue

homedecor1 — Sat, 04 Jan 2020 04:41:42 GMT

@Anonymous

I also received large $ amount gift card. Am I reading this correctly, the "funds" are credited to the QVC account?

I did not provide the person who gave the gc to me any of my QVC membership information. They bought via email thru Cashstar.

I have not used as yet just wondering how it does work.

Thank you!

Re: Fix the gift card issue

Beth-QVC — Sat, 04 Jan 2020 05:06:01 GMT

@homedecor1

A QVC gift card is applied to your membership account and works just like member credits that can be used to purchase items. For example, if I have a $100 gift card and I want to purchase something for $25, the remaining $75 will sit on my account as member credits for any future purchase. Does that answer your question?

Beth QVC

Re: Fix the gift card issue

Shorty2U — Sat, 04 Jan 2020 05:42:36 GMT

@Anonymous wrote:
Hi @Shorty2U I checked your account and a request has been issued for the team that handles Gift Cards to look into this for you I am sorry it is taking a little longer than usual this time of year.

Thank you for trying to help me. I appreciate it. I called 4X now. But now I see your msg here. I hope its resolved soon. I just cant get over this because in all the years we shopped on QVC never had one problem, not one till now. So trying to give the beneift of the doubt here and Ill keep checking and hope its fixed soon. Thank you again.

Re: Fix the gift card issue

Anonymous — Sat, 04 Jan 2020 13:26:23 GMT

Hi @Shorty2U I am so sorry you are still having difficulty with the Gift Cards. I spoke with the team today to see if we can have it escalated.

Re: Fix the gift card issue

Anonymous — Sat, 04 Jan 2020 13:32:32 GMT

@Shorty2U I was told someone would be calling you about the gift card.

Re: Fix the gift card issue

homedecor1 — Sat, 04 Jan 2020 19:49:49 GMT

@Beth-QVC

Yes, I understand this part but there is no way for me to enter it!

I just placed order wanting to use gc ....nope said "not valid"...

geez it's certainly not easy to spend ... I would post info here but personal. I have egift card# and pin # yet it doesn't work😡

Re: Fix the gift card issue

homedecor1 — Sun, 05 Jan 2020 01:32:27 GMT

@Beth-QVC

I just called my son & he forwarded me the receipt and info from Cashstar.

Is there a way to put this on my QVC account without placing a order? I would prefer to have it on file vs. always having to refer to gc receipt for info.

Thank you!

Re: Fix the gift card issue

Beth-QVC — Sun, 05 Jan 2020 02:04:16 GMT

@homedecor1

Of course we can put this on your membership without you having to place an order. Earlier today I sent you an email re your return. Did you receive it?

Beth QVC

Re: Fix the gift card issue

homedecor1 — Sun, 05 Jan 2020 03:02:27 GMT

@Beth-QVC

I did see your email I replied.

thank you!

Re: Fix the gift card issue

maximillian — Sun, 05 Jan 2020 03:16:41 GMT

I have had same distressing issues with gift cards as the Original Poster. It is one of the reasons I shop LESS at QVC these days. It is not a customer-friendly site.

Re: Fix the gift card issue

Shorty2U — Sun, 05 Jan 2020 06:28:45 GMT

@Anonymous wrote:
@Shorty2U I was told someone would be calling you about the gift card

So far i have not recieved a call about the gift cards. Thank you for letting me know. I will expect a call soon then.

Re: Fix the gift card issue

Shorty2U — Mon, 06 Jan 2020 06:17:48 GMT

@Anonymous 2 days, no call yet from QVC and my gift cards still do not work. Unreal.

Re: Fix the gift card issue

Anonymous — Tue, 07 Jan 2020 13:47:44 GMT

I am so sorry @Shorty2U let me try again.

Re: Fix the gift card issue

Anonymous — Tue, 07 Jan 2020 13:55:14 GMT

Hi @Shorty2U I checked your account and the credits for the gift cards were issued yesterday and used today on purchases. Your may not have realized credits were used if you used speed ordering.

Re: Fix the gift card issue

Shorty2U — Wed, 08 Jan 2020 06:11:05 GMT

@Anonymous Yes didn't get a chance to post last evening. Everything was taken care of when I called again yesterday, and then someone from QVC finance called me to tell me our account was credited with the 100 dollars for the 2 gift cards (and then I shopped). Thank you and all of those who helped me with this. I appreciate it so much!