topic Re: New Website Format - TERRIBLE in Suggestion Box

New Website Format - TERRIBLE

RocketMom — Fri, 22 Nov 2019 03:54:19 GMT

Don’t know who thought it was a good idea to change the website format once again but it is terrible! I understand that companies want a refresh and new look, but this one is nothing but Clunky, too busy, no drop down menus; this is moving backwards not forwards. Go back to the drawing board on this refresh of the site because this just deters me from shopping and using the website

Re: New Website Format - TERRIBLE

KathyM23 — Fri, 22 Nov 2019 04:39:56 GMT

I don't like it either. I just wish they would quit messing around with it. Haven't liked the last 2 or 3 changes, but this one is the really the aggravating.

They need to spend their time working on the problems with the site instead of "improving" it.

One issue I have is with the forum. I go along well for about 4 pages, then it goes back to the menu which goes in an uneven column down the middle of the page. Don't know what that's all about. But it is annoying for sure. Then I have to log out and start all over again, so I miss alot of the posts.

Re: New Website Format - TERRIBLE

beauty0125 — Fri, 22 Nov 2019 04:51:22 GMT

I agree. It is absolutely horrible! I called many times because I cant get into my auto deliveries and let me change the delivery dates. I had to call and have a rep go thru them all. I complained and said this new website is not user friendly and needs to go back the way it was!! If more people complain then hopefully they wll chnage it!!!!

Re: New Website Format - TERRIBLE

Tina From Georgia — Fri, 22 Nov 2019 04:56:25 GMT

I so agree with you. QVC website has become so difficult to navigate. I don't understand what they were thinking. They did not make it user friendly!!!!!!!!!!!!!!!!!!!

Re: New Website Format - TERRIBLE

Susan Louise — Fri, 22 Nov 2019 04:58:32 GMT

I don't have any problems using the QVC website. It must be certain mobile devices. I use a laptop/chrome.

Re: New Website Format - TERRIBLE

RealtyGal2 — Fri, 22 Nov 2019 07:16:03 GMT

@RocketMom wrote:
Don’t know who thought it was a good idea to change the website format once again but it is terrible! I understand that companies want a refresh and new look, but this one is nothing but Clunky, too busy, no drop down menus; this is moving backwards not forwards. Go back to the drawing board on this refresh of the site because this just deters me from shopping and using the website

I totally agree. I hate the changes to "My Account". I used to be able to pull up my EasyPay status and get a nice clean list of EasyPays due and any Easypays that are delinquent. Now there is too much information and the "at-a-glance" summary is no more. They need to go back to the way it was. My status drop down also did not work for several weeks and I called in 3 times before I could actually see my status. Please stop trying to fix somwthing that is not broken and go back to the last incarnation.

Re: New Website Format - TERRIBLE

KingstonsMom — Fri, 22 Nov 2019 11:01:19 GMT

@KathyM23 wrote:
I don't like it either. I just wish they would quit messing around with it. Haven't liked the last 2 or 3 changes, but this one is the really the aggravating.

They need to spend their time working on the problems with the site instead of "improving" it.

One issue I have is with the forum. I go along well for about 4 pages, then it goes back to the menu which goes in an uneven column down the middle of the page. Don't know what that's all about. But it is annoying for sure. Then I have to log out and start all over again, so I miss alot of the posts.

@KathyM23

That keeps happening to me too, it's very frustrating!

Re: New Website Format - TERRIBLE

89135 — Fri, 22 Nov 2019 14:54:41 GMT

I don't seem to have a problem with the QVC website either...I use desktop computer...so very well could be the device that is being used..

Re: New Website Format - TERRIBLE

misschristy — Fri, 29 Nov 2019 05:55:51 GMT

Ditto. The checkout part is so hard to read. I mean to change from easy pay or to change method of payment. Could it be any harder to find? And having to finish the video to click on the still pictures or colors? They really don’t care about being customer friendly.

Re: New Website Format - TERRIBLE

misschristy — Fri, 29 Nov 2019 05:57:26 GMT

It’s not the device. It’s the changes in the website. It’s terrible.

Re: New Website Format - TERRIBLE

DottieBlue — Fri, 29 Nov 2019 06:04:41 GMT

I don't like the new check out format, either. I find it very confusing and I certainly DO NOT want my orders showing up on Facebook!!! Whose great idea was that??

Re: New Website Format - TERRIBLE

Zips — Fri, 06 Dec 2019 05:19:15 GMT

I totally agree. My account setup is so bad, it's ridiculous!!! Orders don't have visible item numbers and order numbers and prices. Clicking on the item takes you into the order now instead of back to the item. What the heck is order status for??? Can't get current information on easy pay. Can't change dates on auto shipments. QVC, IF YOURE READING ANY OF THESE COMPLAINTS.... I've called Corporate, I've written emails back and forth with your staff, I've complained to customer service and, I'VE CUT DOWN ON MY SPENDING..... GETTING READY TO STOP SPENDING ALTOGETHER ON THE Q. QVC needs to get it together with this now stupid and aggravating website debacle and quit wasting all of our time. AND, it doesn't have anything to do with my devise or my super fast internet. I have a whole list of items that are wrong with the account setup if anyone cares at the Q!!!

Re: New Website Format - TERRIBLE

maximillian — Fri, 06 Dec 2019 17:37:10 GMT

I agree too. Website is "clunky," very hard to use.

Re: New Website Format - TERRIBLE

ugabugabooooo — Fri, 06 Dec 2019 18:28:54 GMT

Agree, it definately has issues! To the IT Department or whoever is in charge of the new checkout. Please put all of the payment information in once place so that we can edit existing orders and make all updates the entire order before it is submitted. Easy payment options are on each item. Unable to change entire order with multiple items to easy pay or 1 pay on one try. Must edit numerous times to get it done which reserves each time on your card. We should be able to adjust payment methods and easy pays and get the entire order updated at one time prior to it being submitted. This is making editing orders very aggrivating and ending up with reserves on multiple cards because the system is not allowing you to access payments and payment choices all in one place on the order. This is resulting in numerous calls to C/S that would not have been necessary with the old checkout.