topic Re: UPS Delivery Switches to USPS in Suggestion Box

UPS Delivery Switches to USPS

Jen717 — Thu, 14 Nov 2019 05:31:07 GMT

Dear Moderator,

can you help me understand why so many orders are initially shipped via UPS, but when they reach Las Vegas, they are transferred to USPS for delivery?

I pay extra for My Choice delivery subscription with UPS, but very often the orders switch to USPS, which not only adds an additional 2-3 days to the delivery time frame, but multiple times my order has been lost. My Choice subscription is supposed to provide delivery one day earlier, but all the benefits are lost of early delivery when my order is transferred to USPS.

Is there anything which can be done to avoid this from occurring?

Re: UPS Delivery Switches to USPS

Sheila P-Burg — Thu, 14 Nov 2019 05:43:56 GMT

JenInVegas .... If you have the My Choice Delivery with UPS they should be upgrading your delivery for UPS delivery instead of USPS. I had this happen twice and contacted UPS for an explanation and it was a "computer glitch". My suggestion would be to call the UPS Prime number.

Re: UPS Delivery Switches to USPS

Review 2 — Thu, 14 Nov 2019 10:45:58 GMT

I have UPS My Choice. For every package shipped by UPS Surepost delivery, I go to the UPS website and upgrade the delivery from Surepost to UPS Ground. I have to upgrade each delivery through UPS - it does not happen automatically. These packages are delivered by UPS and are not transferred to the Post Office for delivery. Hope this helps.

Re: UPS Delivery Switches to USPS

Shiloh09 — Thu, 14 Nov 2019 13:43:09 GMT

I guess the UPS option is more expensive?

Re: UPS Delivery Switches to USPS

Effie54 — Thu, 14 Nov 2019 13:47:43 GMT

I too find this very frustrating. I prefer UPS, but its always farmed out to the post office, thus, making it a much longer delivery time. It must be cheaper for them to ship items USPS.

Re: UPS Delivery Switches to USPS

Jasmine19 — Thu, 14 Nov 2019 15:10:31 GMT

@Shiloh09 UPS my choice charges an additional $3.50 to deliver surepost packages directly instead of dropping them off at a postal hub. Sometimes it's worth it but usually not.

Re: UPS Delivery Switches to USPS

depglass — Thu, 14 Nov 2019 16:07:01 GMT

What a mess. I ordered two Comfy's on separate orders, filled out exactly the same on the website. One was sent to the post office, I have a PO box, one had the address changed and was sent to my home via UPS. Usually it is the other way around, items that are supposed to come to the house end up at the PO box. Gremlins in the system, I guess.

Re: UPS Delivery Switches to USPS

Sheila P-Burg — Thu, 14 Nov 2019 16:35:14 GMT

If you had to deal with my USPS you would find out it is worth the $3.50. Half the time my regular carrier is gone and there is a replacement. Then I am lucky to get my mail by 8 p.m. if it even gets to the proper address. No sense complaining since I get the same response when I do ..... "we are short handed". They hire someone and the person only last a day or two before quitting.

Re: UPS Delivery Switches to USPS

Sheila P-Burg — Thu, 14 Nov 2019 16:37:44 GMT

Review 2 ..... You can get the upgrade set up automatically but you have to give them a credit card.

Re: UPS Delivery Switches to USPS

santorini — Thu, 14 Nov 2019 17:30:04 GMT

I hate that they do that also. I do have My UPS Choice (or whatever the proper name is) and mine are automatically upgraded so I get to avoid the USPS hand-off nightmare.

I need to mention for some who may not know this -- when my subscription to My UPS Choice automatically renewed, the auto upgrade did NOT kick in. I was wondering why my things were back to the snail mail route. I signed on to my UPS account and noticed that when the renewal was made, the box became unchecked. Please go to your account (especially after a subscription renewal) and make sure that box that says to automatically upgrade each package is checked again. I guess I only have to worry about it once a year.

It's totally worth the money for UPS Choice now that they are trying to use USPS to finish out the deliveries.

Re: UPS Delivery Switches to USPS

Montana — Thu, 14 Nov 2019 18:48:20 GMT

My USPS is very reliable and I actually prefer them to UPS. I don't mind the switch because I have a better idea when packages will arrive. USPS items are delivered with the regular mail - a time I can count on.

UPS My Choice, gives me a three hour window, which often changes. I must be on the end of the route because my UPS deliveries are usually during the last time of the window. And often later.

Re: UPS Delivery Switches to USPS

Jen717 — Sat, 16 Nov 2019 03:24:21 GMT

@Review 2 wrote:
I have UPS My Choice. For every package shipped by UPS Surepost delivery, I go to the UPS website and upgrade the delivery from Surepost to UPS Ground. I have to upgrade each delivery through UPS - it does not happen automatically. These packages are delivered by UPS and are not transferred to the Post Office for delivery. Hope this helps.

There is a setting within My Choice to automatically upgrade all UPS shipments. I used to go in and upgrade ea one, then I discovered the setting for the auto-upgrade. Each shipment is upgrade, but still have orders transferred to USPS.

I guess I will have to contact UPS to see why my orders are being transferred over to USPS, especially when I pay for My Choice service.

Re: UPS Delivery Switches to USPS

Jen717 — Sat, 16 Nov 2019 03:25:08 GMT

@Sheila P-Burg wrote:

JenInVegas .... If you have the My Choice Delivery with UPS they should be upgrading your delivery for UPS delivery instead of USPS. I had this happen twice and contacted UPS for an explanation and it was a "computer glitch". My suggestion would be to call the UPS Prime number.

Thank you and will do!

Re: UPS Delivery Switches to USPS

Jen717 — Sat, 16 Nov 2019 03:28:44 GMT

@Jasmine19 wrote:
@Shiloh09 UPS my choice charges an additional $3.50 to deliver surepost packages directly instead of dropping them off at a postal hub. Sometimes it's worth it but usually not.

I pay for an annual subscription of $35 for all UPS deliveries to be upgraded. In addition, you can adjust delivery dates for free and put hold on deliveries while away traveling. For me it is worth the annual membership to receiving tracking information and delivery confirmation via text.

Re: UPS Delivery Switches to USPS

Jen717 — Sat, 16 Nov 2019 03:29:45 GMT

@Sheila P-Burg wrote:

Review 2 ..... You can get the upgrade set up automatically but you have to give them a credit card.

No credit card if you have an annual membership. :-)

Re: UPS Delivery Switches to USPS

apple1964 — Sat, 16 Nov 2019 12:46:03 GMT

I thought they used surepost? That is a hot mess. I will not be ordering anything from QVC until they clear up there shipping problems. And this holiday season it will be terrible.. what a nightmare.

Re: UPS Delivery Switches to USPS

AlcottWilder — Sat, 16 Nov 2019 20:09:05 GMT

The UPS Mail Innovations is a nightmare. They lost one of my QVC deliveries in between transferring between UPS and the Post Office. To be fair, QVC refunded me as soon as I called. Today I get a confirmation of delivery email from another vendor using UPS Mail innovations - and I never received the package. I never thought I would say this but Amazon is the most reliable outside of going to B&M stores. In trying to save money by funneling packages to the post office they have added greater chances of items getting lost. Even with all the tracking items are still lost. I am just so frustrated with the whole process.

Re: UPS Delivery Switches to USPS

nightnurse — Sat, 16 Nov 2019 20:16:21 GMT

UPS JUST CUT OUT ALL OVERTIME FOR THEIR PORTERS WHO CLEAN THE BUILDINGS. MAYBE DRIVER OVERTIME WILL BE NEXT.

Re: UPS Delivery Switches to USPS

hooked on books — Sat, 16 Nov 2019 22:47:36 GMT

@nightnurse, wow, that's not good!! First, the employees who probably make the least money to start with lose their overtime. Second, UPS buildings, which we can assume employ many, many people, will not be cleaned properly resulting in unsanitary working conditions for employees and deliveries being housed in buildings that may be sub-clean before they are sent out to shoppers!

Re: UPS Delivery Switches to USPS

CalminHeart — Sat, 23 Nov 2019 11:58:24 GMT

The reason is pretty simple. Q uses the cheapest shiipping method possible. UPS ground without delivery costs less than UPS with delivery. It's cheaper for Q to have the change made to USPS for delivery than it is for UPS to deliver.

One of the depts I managed during my career was incoming and outgoing mail for a Fortune 500 company. As of 4 years ago, it cost the company I worked for $2.50 more per package (per their contracts with UPS and USPS) to have UPS deliver than to have USPS make the delivery. Multiply that times thousands of packages per day/week and it's a lot of money. I am glad that my employer was willing to pay the extra for UPS delivery so customers didn't have to wait.