topic Re: Customer Reviews are a great guide in Suggestion Box

Customer Reviews are a great guide

Too cute ut — Wed, 20 Nov 2019 18:14:23 GMT

Although I don't always agree with the comments, I appreciate the time that other customers take to note their comments and the more specific the better. Before ordering, I have learned (through impulse purchases) to take the time to read the reviews; if the rating is in the "3's," particularly the low end, I will not buy the product. With the hosts and vendors only trying to sell the product, al least, I can have an unbiased opinion of someone who has actually seen what I am planning to spend my hard-earned money on. Unfortunately, this does not work for new products.

Re: Customer Reviews are a great guide

SandySparkles — Wed, 20 Nov 2019 18:24:03 GMT

I love writing reviews for that very reason, and I am quite specific. I always point out the pros and the cons, and I rely on reviews of that nature. I have made some purchases with a 3 or 3.5 star rating because the cons had more to do with displeasure of shipping, or colors of the items etc, and the majority of the reviews were favorable.

~~~All we need is LOVE💖

Re: Customer Reviews are a great guide

queendiva — Wed, 20 Nov 2019 18:26:43 GMT

With the cost of returns, the reviews are a must. I will generally not buy any item, including new, that has not received a significant number of reviews.

It now cost $10.00 or close to it for the privilege of trying on a clothing item!

Because of that I have no choice but to cut WAY back on my Q shopping. Free shipping days help, but I ordered nothing on the last two f/s days..

Re: Customer Reviews are a great guide

kaydee50 — Wed, 20 Nov 2019 18:27:11 GMT

I always read the reveiws before buying. If there are more 1 and 2 star reviews than there are 4 and 5 and the reviewers complain about the same thing, e.g, poor material, poor fit, etc. no matter how much I'm tempted I will not buy.

Re: Customer Reviews are a great guide

Foxxee — Wed, 20 Nov 2019 18:54:12 GMT

Yes, they are, one of several measures I use to determine whether to buy or not.

Besides reviews, I also use the description, measurements, TV presentations, look at the videos, zoom the photos, and I walk up close to the TV screen to get a better look. For an even closer look, view QVC live on their website. Much closer view than on TV...of course it's better with a large screen.

That may be overkill, but any one of them may be a deal breaker catching poor quailty that hadn't been initially noticeable during TV presentations. Particularly helpful for clothing and decor.

Re: Customer Reviews are a great guide

VegasBusinessWoman — Wed, 20 Nov 2019 18:58:23 GMT

Allow me to join @Too cute ut in thanking others for taking the time to post reviews. If there are more negative reviews for substantive reasons, I won't buy, either. Since I only buy jewelry from the Q, those reviews tell the real story in the value of the piece. Of course, I try to return the favor by always reviewing the pieces I buy--even if they don't get published. 🤨

Re: Customer Reviews are a great guide

Suzeecat — Wed, 20 Nov 2019 19:05:52 GMT

Reading reviews first has saved me a TON of money! They are a welcome dose of reality to counteract the crazy hype.

Re: Customer Reviews are a great guide

bluetail fly — Wed, 20 Nov 2019 19:06:56 GMT

I too read reviews to purchasing. I am not pleased that QVC has started publishing reviews collected by the vendor rather than by someone who purchased through QVC. Most recent example, Lenox cocktail glasses.

Re: Customer Reviews are a great guide

LTT1 — Wed, 20 Nov 2019 19:18:54 GMT

@Too cute ut

Thank you for your post.

The reviews have been so helpful for me too.

We all look for different things when purchasing, so in my opinion, the more information the better.

For anyone who is looking, my reviews are written using my forum name!

Re: Customer Reviews are a great guide

BlueFinch — Wed, 20 Nov 2019 19:49:30 GMT

@Too cute ut Agree with your post. Reviews are valuable. However, it's not only new products that don't yet have reviews posted, there's a problem with older ones, too.

I simply won't purchase without scanning reviews. Sadly, sometimes there is no problem accessing reviews on QVC, while other times, I can't bring them up, even though it acknowledges there are many. Sometimes logging out and back in will bring them up, but often not. I've decided against purchases based on this.

If this is a glitch with the system (others have mentioned, too), I have to say that it makes one suspicious and needs to be corrected. BTW, this is on my PC and notebook and I have no problem viewing reviews from any other websites.

Re: Customer Reviews are a great guide

santorini — Wed, 20 Nov 2019 21:46:49 GMT

I love the reviews too. I really appreciate the ones who mention sizing. What I don't find helpful, though, is reading a review of something that was offered in S, M, L, etc. and reading "I wasn't sure about sizing so I ordered the 10 and it fit perfectly." Glad you liked the fit. Your review was zero help to us but we appreciate your time.

Re: Customer Reviews are a great guide

Findsnfashion — Mon, 25 Nov 2019 22:40:03 GMT

I have called Customer Service about the "NoShow" Reviews. It must have been over a month ago. You would think they would have the issue solved by now!

It is frustrating when there are reviews are missing. I totally rely on the reviews, and think twice about purchasing. I am sure I am not alone - as proven by the responses here - QVC is losing a lot of money! Get with it and fix the problem, please!!

Customer Care if you wish please respond as to when we can expect this problem to be resoloved!! If at all!