topic Re: Horrible New Order status in Suggestion Box

Horrible New Order status

ATHiker — Mon, 11 Nov 2019 15:50:55 GMT

I am beyond aggravated with the new Order Status format. Does anyone even test the changes out before you force your customers to use it????????????????? It is the worse website I have ever used.

First of all......when you go to your EP items to look up what the EP will be apparently some idiot decided it doesn't need to be viewed and that it is better that the customer get out the calculator to figure it out for herself. DISGUSTING!!!!

Then......when you are in a tab such as EP and you want to look at a specific item and then you want to go back to the rest of the EP list ....guess what?? YOU CAN'T....it takes you all the way back to "All Orders" and you have to start again.

Also.....you cannot take a quick view of it....the pages are so junked up with info and lines that you have it read it to get to what you are looking for.

Many more problems with this but not enough characters to express all of them.

I am happy to say that I am purchasing less and less from QVC and soon will not be a customer at all.

Re: Horrible New Order status

San Antonio Gal — Mon, 11 Nov 2019 18:07:21 GMT

You already posted about this in Community Chat.

Re: Horrible New Order status

riley1 — Mon, 11 Nov 2019 16:02:09 GMT

@ATHiker - FYI, it is against Community Standards to cross post on multiple threads.

Re: Horrible New Order status

Alison Wonderland — Mon, 11 Nov 2019 16:12:50 GMT

@ATHiker wrote:
I am beyond aggravated with the new Order Status format. Does anyone even test the changes out before you force your customers to use it????????????????? It is the worse website I have ever used.

First of all......when you go to your EP items to look up what the EP will be apparently some idiot decided it doesn't need to be viewed and that it is better that the customer get out the calculator to figure it out for herself. DISGUSTING!!!!
Then......when you are in a tab such as EP and you want to look at a specific item and then you want to go back to the rest of the EP list ....guess what?? YOU CAN'T....it takes you all the way back to "All Orders" and you have to start again.
Also.....you cannot take a quick view of it....the pages are so junked up with info and lines that you have it read it to get to what you are looking for.
Many more problems with this but not enough characters to express all of them.

I am happy to say that I am purchasing less and less from QVC and soon will not be a customer at all.

When I go to the Easy Pay screen, it does show me the amount owed on each listed item, the payment number (2 of 5, for example) and then the total for the month at the bottom of the list. It also breaks the order totals down by credit card. That part is no different for me now than it was before the change.

I do also experience the frustration of clicking on a single order and then having no way to go back to the easy pay list because it defaults to ALL ORDERS. That's awful. My workaround has been to right-click on the View/Edit Easy Pay link and open it in a new tab or new window. On my iPhone, I can hold my finger over the View/Edit Easy Pay link and it brings up the option to open it in a new tab. It works, but it's more effort on my part and more work for the end user should not be the goal of any web developer.

Re: Horrible New Order status

wingnut — Mon, 11 Nov 2019 16:19:30 GMT

I've had no problem checking my EP, AD or pending orders. Perhaps the "idiot" made the procedure difficult just for you.

@ATHiker wrote:
I am beyond aggravated with the new Order Status format. Does anyone even test the changes out before you force your customers to use it????????????????? It is the worse website I have ever used.

First of all......when you go to your EP items to look up what the EP will be apparently some idiot decided it doesn't need to be viewed and that it is better that the customer get out the calculator to figure it out for herself. DISGUSTING!!!!
Then......when you are in a tab such as EP and you want to look at a specific item and then you want to go back to the rest of the EP list ....guess what?? YOU CAN'T....it takes you all the way back to "All Orders" and you have to start again.
Also.....you cannot take a quick view of it....the pages are so junked up with info and lines that you have it read it to get to what you are looking for.
Many more problems with this but not enough characters to express all of them.

I am happy to say that I am purchasing less and less from QVC and soon will not be a customer at all.

Re: Horrible New Order status

Lucylu12 — Mon, 11 Nov 2019 16:27:03 GMT

@ATHiker wrote:
I am beyond aggravated with the new Order Status format. Does anyone even test the changes out before you force your customers to use it????????????????? It is the worse website I have ever used.

First of all......when you go to your EP items to look up what the EP will be apparently some idiot decided it doesn't need to be viewed and that it is better that the customer get out the calculator to figure it out for herself. DISGUSTING!!!!
Then......when you are in a tab such as EP and you want to look at a specific item and then you want to go back to the rest of the EP list ....guess what?? YOU CAN'T....it takes you all the way back to "All Orders" and you have to start again.
Also.....you cannot take a quick view of it....the pages are so junked up with info and lines that you have it read it to get to what you are looking for.
Many more problems with this but not enough characters to express all of them.

I am happy to say that I am purchasing less and less from QVC and soon will not be a customer at all.

I agree as I have said before on other posts. My head spins when looking at it. Took something simple and easy to view and turned it into a hot mess🤪

Re: Horrible New Order status

ruthbe — Mon, 11 Nov 2019 17:27:41 GMT

FYI...I have posted about this very same thing. But couldn't agree more. Why change an already easy process. the order page, easy pay page, etc. was already to read and work with. Why spend the money and time to do over????? It is confusing and very hard to work with. I personally don't like it at allllllllllll. My husband is a programmer and agrees. It was just plain stupid.

Re: Horrible New Order status

MalteseMomma — Mon, 11 Nov 2019 19:19:37 GMT

@ATHiker

I sooooooooo agree!

This was the last straw for me to quit QVC after all these years!!

Re: Horrible New Order status

Dooley24 — Mon, 11 Nov 2019 19:39:30 GMT

I am glad to see others are having the same trouble as me. I thought I was having computer issues or that it was me doing something wrong.

When i was looking at my orders and clicked the check box to exclude cancelled orders all I got were cancelled orders.

Also, when looking at orders and clicking on the back button I really don't want to be brought back to the beginning of the list. I want to go back to where I was in my list of orders.

Personally, I think these last changes QVC has done on their website have been horrible.

Re: Horrible New Order status

DAD — Mon, 11 Nov 2019 22:00:05 GMT

Sometimes it works & other times it doesn't.Makes no sense to me. I hate when you scroll thru orders & thenit goes back to the beginning again. I have not been able to track returns either. Thankfully they got there & I was refunded. Hope I don't have anymore. If I do I will take it to USPS & have my own tracking #. At least it telss you the item was delivered!

Re: Horrible New Order status

DAD — Mon, 11 Nov 2019 22:07:26 GMT

At first I thought it was my computer too. I have no problems with any other sites I order from. I have found other glitches too! Can't track returns, changing a size or color after 4:00 for lunchtime special lets you change the size or color but then the price goes up! It's crazy. There's one item I want if it comes back in stock. But I am done for a while. I don't need the headaches. And I have found some mean spirited people on these forums! They make you think you're an idiot! Well, it's not just me or you. Many are complaining!

Re: Horrible New Order status

BLING — Tue, 12 Nov 2019 15:28:34 GMT

I agree. I'm not a fan of the new order status website. The information is very scant and when I check on my open orders, it doesn't seem the status has changed much. At first I thought that the new order status format was only temporary but now I'm thinking that we are just stuck with this new confusing format.

Re: Horrible New Order status

DesertD — Wed, 13 Nov 2019 20:42:53 GMT

I say a BIG AMEN to this!! I just tried to access my easy pay orders by list & found the same problems. Whoever re-programmed this web feature made it easier for the IT dept but harder for the end user to view their info. What the heck is going on lately with this company? Get your act together before it's too late. Seriously.

Re: Horrible New Order status

misschristy — Fri, 29 Nov 2019 06:04:50 GMT

No you are right. There are constant problems. Sometimes you can’t even change the color of an item. Just one of many problems. I think there are people who rarely order and just live to say they have no problems. People who use the website a lot notice all these changes and problems. The people who say there are no issues with the website remind me of the ones who say they’ve been ordering for 20 years and never returned anything. Bogus.

Re: Horrible New Order status

Beh — Fri, 06 Dec 2019 22:13:50 GMT

You think you're upset? I have been harping on this issue since 31 Oct, when it first changed. I have made several calls to CS to voice my displeasure. I'm always told they will forward my comments to management. Last night, I called again and this time the CS clerk told me the issue was with my computer. Seriopusly? I have used my home PC, my laptop, and my cell phone...all with the same results. I have tried Google Chrome, Firefox, MS Explorer...all with the same result. I cannot pull up my easy pays. All I get is a forever-revolving wheel and then, it just brings up a blank page. I have tried to be patient about this, but my patience level is now through the roof. How can I budget if I don't know how much in QVC payments are due this month? BTW, the CS rep last night told me she can bring up her own easy pays without any problem...on her QVC computer. SMH....

Re: Horrible New Order status

culebra — Sat, 07 Dec 2019 07:07:10 GMT

I think QVC needs to focus on their horrible shipping problems. It is tedious to purchase a product at QVC. They collect your money and it takes forever weeks and weeks to receive your purchase.

Re: Horrible New Order status

apple1964 — Sat, 07 Dec 2019 13:09:54 GMT

@Beh wrote:
You think you're upset? I have been harping on this issue since 31 Oct, when it first changed. I have made several calls to CS to voice my displeasure. I'm always told they will forward my comments to management. Last night, I called again and this time the CS clerk told me the issue was with my computer. Seriopusly? I have used my home PC, my laptop, and my cell phone...all with the same results. I have tried Google Chrome, Firefox, MS Explorer...all with the same result. I cannot pull up my easy pays. All I get is a forever-revolving wheel and then, it just brings up a blank page. I have tried to be patient about this, but my patience level is now through the roof. How can I budget if I don't know how much in QVC payments are due this month? BTW, the CS rep last night told me she can bring up her own easy pays without any problem...on her QVC computer. SMH....

It sounds like they do not know what to tell you anymore. They blame us when they do not know what to say. I live in NJ it should not take 3 weeks to get a item sent to me. They are the worst of the worst!! Never again they lost a customer in me!

Re: Horrible New Order status

Jackhound Mom — Fri, 13 Dec 2019 08:47:09 GMT

I was charged $9.00 for shipping me a necklace that said when I ordered S&H was $3.50! CS told me it was because I live in Arizona.

Ditto to the other posts about all the problems w/viewing orders across the board...