topic Re: is EZ Pay now the Default? in Suggestion Box

is EZ Pay now the Default?

Icegoddess — Tue, 12 Nov 2019 14:26:09 GMT

First time ordering since they changed the checkout process. Had no problems, but I noticed EZ Pay was selected. Now, I almost never choose EZ Pay, so I was surprised to see that in my checkout. I mainly noticed because I always check the price before I hit the submit button.

I know QVC pushes the EZ Pay option to get people to buy more stuff, but I don't think it should be the default.

Re: is EZ Pay now the Default?

Dusty1 — Tue, 12 Nov 2019 14:32:53 GMT

It's a simple change & if you didn't want EZ pay it's easy to pay it off when you get the bill, yeah?

Re: is EZ Pay now the Default?

Jasmine19 — Tue, 12 Nov 2019 14:36:42 GMT

I agree that easy pay should not be a default setting. For many of us changing the setting with every purchase is an annoying extra step in the check out process.

Re: is EZ Pay now the Default?

Icegoddess — Tue, 12 Nov 2019 14:41:30 GMT

@Dusty1 wrote:
It's a simple change & if you didn't want EZ pay it's easy to pay it off when you get the bill, yeah?

@Dusty1 I don't use a QVC card.

Re: is EZ Pay now the Default?

chrystaltree — Tue, 12 Nov 2019 14:43:53 GMT

Yes, and it's the only change that I don't like. For some reason, I never remember that now I have to opt OUT of Easy Pays. So, I am now using EP more than I ever did in my 30 plus years with QVC. I'm Christmas shopping now so some time this week, I'll go in and pay them all off. It's not a problem but it is something I have to remember to do.

Re: is EZ Pay now the Default?

IMW — Tue, 12 Nov 2019 14:52:18 GMT

@Icegoddess Absolutely agree. It is shabby way to treat customers. Another example of caveat emptor.

QVC is not our friend. Easy pay is a way for people who don't have the $ to keep spending up to their credit limit.

Re: is EZ Pay now the Default?

2blonde — Tue, 12 Nov 2019 14:59:29 GMT

It may be that more people select EZ Pay, so they put that as the default. I always check and make my correct pyment choice. Sometimes I use it, sometimes I don't.

Re: is EZ Pay now the Default?

ValuSkr — Tue, 12 Nov 2019 15:01:08 GMT

It's a shady practice, indeed. Yes, it's easy enough for those of us familiar with QVC to unclick the option. I worry about people like my mother, who's in her 80's and doesn't watch QVC but occasionally purchases from the site. She wouldn't even know what ":easy-pay" is, so how would she know to unclick. I've lost a lot of respect for QVC over this.

Why would a retail site use jargon like "easy-pay" in its checkout process, no less make it the default.

Re: is EZ Pay now the Default?

x Hedge — Tue, 12 Nov 2019 15:09:32 GMT

@Icegoddess @

I can't say for sure why it defaults to easy pay, but suspect it's because you can pay your entire bill in one payment even if you've selected EP.

But if you commit to making a single payment, and later find you have a cash flow issues pop up, you can't change it to several smaller payments.

So this default works in favour of preserving all customers good credit standing.

Re: is EZ Pay now the Default?

millieshops — Tue, 12 Nov 2019 15:12:37 GMT

@IcegoddessI think they made it the default because more buyers choose it than pay the full price at once.

No matter which they choose, some customers have to click to get out of default. To me, it would make sense to give it to the majority of their buyers.

Re: is EZ Pay now the Default?

esmerelda — Tue, 12 Nov 2019 15:13:32 GMT

Payment defaults to Q card if you have one.

Re: is EZ Pay now the Default?

millieshops — Tue, 12 Nov 2019 15:15:23 GMT

@Jasmine19But if you get your way, someone else has to click to get EZPay.

I know what I would do, but how would you decide if you owned the company who should do the extta step?

Re: is EZ Pay now the Default?

1Snickers — Tue, 12 Nov 2019 15:23:50 GMT

I seldom use easy pays. I have a Q card and may cancel it because it's the default and requires two extra steps when ordering. My credit card gives me points.
Easy pays for me are more work when paying the bill for me. It shouldn't be the default.

Re: is EZ Pay now the Default?

esmerelda — Tue, 12 Nov 2019 15:22:39 GMT

Easy pays are a PITA for returns IMO.

Re: is EZ Pay now the Default?

Icegoddess — Tue, 12 Nov 2019 15:32:07 GMT

@x Hedge wrote:
@Icegoddess @

I can't say for sure why it defaults to easy pay, but suspect it's because you can pay your entire bill in one payment even if you've selected EP.

But if you commit to making a single payment, and later find you have a cash flow issues pop up, you can't change it to several smaller payments.

So this default works in favour of preserving all customers good credit standing.

@x Hedge , not true if you don't have a Q card, which I don't. Sure, I can make a larger payment on my CC, but then it just sits there since the CC doesn't know where to send that extra money.

Glad I don't have a Q card now since I see it also defaults to that.

Re: is EZ Pay now the Default?

loriqvc — Tue, 12 Nov 2019 15:41:03 GMT

@Icegoddess wrote:
@x Hedge wrote:
@Icegoddess @

I can't say for sure why it defaults to easy pay, but suspect it's because you can pay your entire bill in one payment even if you've selected EP.

But if you commit to making a single payment, and later find you have a cash flow issues pop up, you can't change it to several smaller payments.

So this default works in favour of preserving all customers good credit standing.
@x Hedge , not true if you don't have a Q card, which I don't. Sure, I can make a larger payment on my CC, but then it just sits there since the CC doesn't know where to send that extra money.

Glad I don't have a Q card now since I see it also defaults to that.

@Icegoddess - You can pay off the balance of any item on Easy Pay at any time with any credit card; just click the item in your Order Status page to go the order details, and you'll see a listing of upcoming Easy Pays. You can choose to pay one or a few extra installments at once, or click the "PAY BALANCE" button to pay in full for all remaining Easy Pays. As others have mentioned, doing so typically will send multiple individual payments through to your credit card because the QVC system processes each payment separately for tracking purposes.

Re: is EZ Pay now the Default?

Icegoddess — Tue, 12 Nov 2019 15:57:08 GMT

Thanks @loriqvc , but that's a bunch of extra steps I'm not interesed in doing. I'll just have to make sure they don't hit me with EZ pay in the first place. I still think it's a shady practice to make it the default.

Re: is EZ Pay now the Default?

loriqvc — Tue, 12 Nov 2019 16:07:47 GMT

@Icegoddess wrote:
Thanks @loriqvc , but that's a bunch of extra steps I'm not interesed in doing. I'll just have to make sure they don't hit me with EZ pay in the first place. I still think it's a shady practice to make it the default.

@Icegoddess - It's really just the click of a single button—very simple. And even though some people may not prefer Easy Pay (I rarely use it), the fact that it is being applied to an order during checkout doesn't seem shady to me when it's pointed out in multiple locations on the screen, including directly above the "Place Order" button where it's hard to miss. Again, with the click of a button, you get the payment option you want.

Re: is EZ Pay now the Default?

geezerette — Tue, 12 Nov 2019 17:10:05 GMT

Easy pay was always the default option on the old 'speed buy' ordering form too. That's way I never used speed buy. That added extra steps too, so I think that electing to change the easy pay option on this new form is actually quicker (to me) than the longer step-by-step order form.

Re: is EZ Pay now the Default?

x Hedge — Tue, 12 Nov 2019 18:26:11 GMT

@Icegoddess wrote:
@x Hedge wrote:
@Icegoddess @

I can't say for sure why it defaults to easy pay, but suspect it's because you can pay your entire bill in one payment even if you've selected EP.

But if you commit to making a single payment, and later find you have a cash flow issues pop up, you can't change it to several smaller payments.

So this default works in favour of preserving all customers good credit standing.
@x Hedge , not true if you don't have a Q card, which I don't. Sure, I can make a larger payment on my CC, but then it just sits there since the CC doesn't know where to send that extra money.

Glad I don't have a Q card now since I see it also defaults to that.

I don't know what you're talking about. I don't have a Q Card either.

You can go into your QVC account and pay off a balance at any time.

You're point was about method of payment defaulting to EP. My point is that default works favorably to all shoppers, whereas a default to single payment with no option to change that is not the more favorable choice.