topic Re: order status in Suggestion Box

order status

ruthbe — Tue, 29 Oct 2019 23:23:37 GMT

I don't know about anyone else....but I definately don't like the new layout for reading the order status page. For me it is difficult .... confusing. Previous way much easier. Why couldn't they just leave it alone.

Re: order status

Mombo1 — Tue, 29 Oct 2019 23:49:17 GMT

@ruthbe wrote:
I don't know about anyone else....but I definately don't like the new layout for reading the order status page. For me it is difficult .... confusing. Previous way much easier. Why couldn't they just leave it alone.

I totally agree...

Re: order status

January121 — Tue, 29 Oct 2019 23:54:02 GMT

@ruthbe @Mombo1 ..... I agree with both of you 👎

Re: order status

Kayell — Wed, 30 Oct 2019 00:09:10 GMT

I agree as well

Re: order status

Flying Dove — Wed, 30 Oct 2019 00:26:48 GMT

Not only is the order status more difficult and time consuming, but so is the easy pay. Whew!

Re: order status

BrandiDavis — Wed, 30 Oct 2019 04:13:58 GMT

I totally agree!!!!!!!!!!!!!!! I am SO upset that I now have the "new" page(s). WHY in the h*** would they mess w/something that didn't need anything fixed???

This company makes some of the WORST decisions I've ever seen! Yea, let's invest our time/money into re-doing the order status page/easy pay page of which worked PERFECTLY FINE instead of investing time/money in fixing our shipping problems!!!

Sounds like the Q needs to do some firing and get some people in there that know wth they're doing!

Re: order status

dancing 522queen — Wed, 30 Oct 2019 06:40:22 GMT

I AGREE IT'S TERRIBLE!! PLEASE CHANGE IT BACK SOMEONE IN YOUR I.T. DEPT. NEEDS TO BE FIRED. STOP CHANGING WHAT DOESN'T, NEED TO BE CHANGED. WORK ON SHIPPING ..

Re: order status

ruthbe — Wed, 30 Oct 2019 15:21:12 GMT

Thank you all so much. I feel better that it wasn't just me having a hard time. Its crazy hard and confusing. Thank all of You!!!!

Re: order status

MEL57 — Wed, 30 Oct 2019 21:09:32 GMT

It's a nigthmare!

And nothing is being sent out quickly anymore!

Status is not updated either. I have 2 items on their way to me according to UPS, but nothing is showing shipped in Order Status!

Re: order status

meem120 — Wed, 30 Oct 2019 21:21:55 GMT

I agree. Its terrible

Re: order status

blackhole99 — Wed, 30 Oct 2019 21:28:38 GMT

I don't like that you can't track your order or your return. If I want to order I can just order via phone, but I return a fair amount and I want to see how my return is progressing. It makes me think the Q changed things to discourage returns and encourage the use of the Q Card. I just won't order anything.

Re: order status

KimSG — Thu, 31 Oct 2019 02:35:01 GMT

I see that "Track your returns" option on an item I returned.

I actually like the new order status page.

Re: order status

Lottapaws — Thu, 31 Oct 2019 04:50:52 GMT

I JUST posted on the forum for them about my frustrations. I am glad to see I am not the only one who detests the new order process. My boiling point S trying to access customers’ reviews on the pages tonight. I know they took them off the wish list products’ pages, but tonight, i couldn’t find any on the actual product pages. I clicked until I was either going to make my finger bleed or breK my screen trying to go the the reviews link. I could only get the link to leave a review, but never get the site to take me to the other reviews. I am praying it was just a glitch, that they aren’t adding more steps (steps their program won’t let me take) use to read reviews, but with the holidays on the horizon, I see a meltdown of their site in the future at this rate. 😳

Re: order status

SueC57 — Thu, 31 Oct 2019 16:40:31 GMT

I have been through many buyouts/changeover, everything from Alltel to Verizon, Time Warner to Spectrum and even major software changes at my workplace but none have been as painful as QVC. I personally feel that if they continue in the direction they seem to be going they will lose a lot of customers. I know I won't be buying anything in the near future after my last few bad experiences including an order that showed in-process for almost a month before it shipped. Seems they would be smart to fix the things that are broken before making more new changes.

Re: order status

Newgate — Thu, 31 Oct 2019 17:12:40 GMT

@Mombo1 wrote:
@ruthbe wrote:
I don't know about anyone else....but I definately don't like the new layout for reading the order status page. For me it is difficult .... confusing. Previous way much easier. Why couldn't they just leave it alone.
I totally agree...

@Mombo1& @ruthbe I tolly agree also!

Re: order status

haddon9 — Thu, 31 Oct 2019 17:23:32 GMT

@KimSG wrote:
I see that "Track your returns" option on an item I returned.

I actually like the new order status page.

I actually like the new orders page too. I find what I'm looking for.

I have an Etsy shop and they are ALWAYS making changes to their sellers' dashboards and orders pages and often it's not for the better! That is far more confusing...I think the Q orders' page is easy to navigate.

Re: order status

cherrydress — Fri, 01 Nov 2019 18:48:39 GMT

I like the new Order Status page as well. I like that you don't have to click into the order to get tracking information. The Track Package button is right on the main order status page.

Re: order status

MASSMOM — Fri, 01 Nov 2019 22:51:10 GMT

I totally agree, about the NEW order status page however, I don't think Corporate listens or cares anymore. I have been waiting for some items since September. All customer service can tell me is what I can read on the computer myself. No ability to find out, if, or when the items will ship. I went through and canceled a bunch of items today. Disturbing with Christmas approaching.

Re: order status

Catch71 — Sat, 02 Nov 2019 00:21:08 GMT

@KimSG

Track your return is not showing me if my return was delivered, it just says complete; no date or location. The return has not been processed.

Re: order status

depglass — Sat, 02 Nov 2019 14:17:15 GMT

Someone may have already said this, but you can track the shipment from the order page without going to the order itself.