topic Re: WARNING - If You Want An Item RUN To Checkout!!!!! in Suggestion Box

WARNING - If You Want An Item RUN To Checkout!!!!!

staciesmom — Thu, 24 Oct 2019 22:15:38 GMT

Twice today I have added items to my cart and by the time I went to checkout O couldn't click Place Order. If I did it ciclred back to Checkout and back and forth - both items sold out in the meantime. Called Customer Service but they offered no advice. What is wrong with this website?????

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

Gorgf — Thu, 24 Oct 2019 22:44:20 GMT

I tried to put an from into my cart and could not, as went to Wish List. I tried two times and gave up. I went back to try an hour later and it also was sold out. There have a number of various complaints about Web Site problems.

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

Kachina624 — Thu, 24 Oct 2019 22:54:53 GMT

There's always the telephone....

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

Diva on The Q — Thu, 24 Oct 2019 23:20:16 GMT

@Kachina624 wrote:
There's always the telephone....

What a novel idea!

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

pieman — Thu, 24 Oct 2019 23:47:23 GMT

MaryBeth QVC.....

What is going on with this new ordering system, its stinks!

For 3 days I have been trying to order items and all I get is a thingy going round and round...

It doesn't let me check out/

I gave up and gave my business to other online sites.

I mean Q has to get it together, its going from bad to worse with ordering....

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

staciesmom — Fri, 25 Oct 2019 00:31:56 GMT

@Kachina624 wrote:
There's always the telephone....

@Kachina624 I called Customer Service twice - they were no help - they said they couldn't see what was in my cart. All they could offer was "sorry". Not the reps fault but it's frustrating.

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

Mz iMac — Fri, 25 Oct 2019 00:57:02 GMT

@Diva on The Q wrote:
@Kachina624 wrote:
There's always the telephone....

What a novel idea!

Antonio Meucci & Alexander Graham Bell thought so to! And I am glad they did.

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

rms1954 — Fri, 25 Oct 2019 04:19:13 GMT

@staciesmom wrote:
@Kachina624 wrote:
There's always the telephone....

@Kachina624I called Customer Service twice - they were no help - they said they couldn't see what was in my cart. All they could offer was "sorry". Not the reps fault but it's frustrating.

I think @Kachina624 meant you can call to place your order. All you would need to do is have the item number. OR you can use automated ordering.

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

Jen717 — Fri, 25 Oct 2019 04:30:28 GMT

@rms1954 wrote:
@staciesmom wrote:
@Kachina624 wrote:
There's always the telephone....

@Kachina624I called Customer Service twice - they were no help - they said they couldn't see what was in my cart. All they could offer was "sorry". Not the reps fault but it's frustrating.
I think @Kachina624 meant you can call to place your order. All you would need to do is have the item number. OR you can use automated ordering.

Yes, great idea, however if a popular item, it sells out while on hold!!

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

FancyPhillyshopper — Fri, 25 Oct 2019 04:54:45 GMT

If an item is very popular, the website cannot update the availability quickly enough.

Therefore, the item will show available but the order will not go through because technically the inventory has already sold out.

This happened a LOT on the FFAny shoes night!

Don't give up, keep trying--you may get it to go through if others online do not complete the order or if they cancel (or try later and perhaps get on Waitlist).

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

Nataliesgramma — Fri, 25 Oct 2019 10:34:55 GMT

This happened to me......I put a sweater in my cart that was selling out and went to get the pants that matched too....in the 5 min that took....my sweater was gone....sold out.

If you put it in your cart andit sells out.....you lose it..

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

staciesmom — Fri, 25 Oct 2019 16:32:00 GMT

@Nataliesgramma wrote:
This happened to me......I put a sweater in my cart that was selling out and went to get the pants that matched too....in the 5 min that took....my sweater was gone....sold out.

If you put it in your cart andit sells out.....you lose it..

Makes me mad. It says the item will remain in your art for 1 hour. They should add a disclaimer that says "or until sold out".

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

Renata22 — Fri, 25 Oct 2019 16:38:15 GMT

Another issue is when you do get the item and then they email you 3 days later and tell you they don't really have the item they are advertising and it is on backorder. Then they send you a 'sorry we had to cancel your order' email.

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

Shawnie — Sat, 26 Oct 2019 17:43:14 GMT

@Jen717 wrote:
@rms1954 wrote:
@staciesmom wrote:
@Kachina624 wrote:
There's always the telephone....

@Kachina624I called Customer Service twice - they were no help - they said they couldn't see what was in my cart. All they could offer was "sorry". Not the reps fault but it's frustrating.
I think @Kachina624 meant you can call to place your order. All you would need to do is have the item number. OR you can use automated ordering.
Yes, great idea, however if a popular item, it sells out while on hold!!

Don't have these issues. But you can't place the item in your cart and expect to get it an hour later if it is popular.

Re: WARNING - If You Want An Item RUN To Checkout!!!!!

willdob3 — Sat, 26 Oct 2019 17:51:47 GMT

I don’t put things in my cart and leave them there. I’ve put things in my cart and a few seconds later, when I attempt to submit the order, I got “sold out!”

Either it sold out before I put it in my cart and the system didn’t process it faster enough to prevent my putting it in my cart, or it was in multiple carts at the same time and someone else clicked submit first.