topic Re: Please change default setting back for purchases in Suggestion Box

Please change default setting back for purchases

Jersey Born — Sat, 05 Oct 2019 12:10:19 GMT

I wish I had known that QVC changed the default settings for all online purchases to Easy Pay only unless you opt out of Easy Pay by clicking a brand new Edit button that I had never seen before. Some people want to pay over time and some people prefer not to do this. The manner in which a person wishes to pay for an item should be obvious during checkout and not hidden partially from view. You shouldn't have to opt out, but should have the right to choose between the two options for payment in an obvious and clear manner during checkout. I was not prepared for this sudden change during checkout during the Creede Silver event and to be honest, I am not happy about it, as I made the mistake of purchasing some items on Easy Pay when that had not been my intention.

I hope that a further change will be made so the process of checking out is not so non-transparent.

Re: Please change default setting back for purchases

shaggygirl — Sat, 05 Oct 2019 12:18:53 GMT

I had to deal with that yesterday when I ordered some Tightline. I didn't do the speed buy thinking I was ok. For the life of me I could not figure out how to change it, couldn't find anything to click on. I knew there was a recent thread here about how to do it so I came here, read it and.....well all I remember after that is going into "my account" and my orders (I think) and finally saw where to switch it to one payment. All I know is that it used to be easier. I was going to give up and let it be but it was bugging me. Once it was done I even got confirmation of the change. I should have written down how I did it step by step for the next time.

Re: Please change default setting back for purchases

Runner26 — Sat, 05 Oct 2019 12:21:27 GMT

I couldn't agree with you more regarding the easy-pay as the default option. I almost used easy pay on 9/30 as I didn't expect the easy pay as the default option.

Re: Please change default setting back for purchases

Runner26 — Sat, 05 Oct 2019 12:28:51 GMT

@shaggygirl wrote:
I had to deal with that yesterday when I ordered some Tightline. I didn't do the speed buy thinking I was ok. For the life of me I could not figure out how to change it, couldn't find anything to click on. I knew there was a recent thread here about how to do it so I came here, read it and.....well all I remember after that is going into "my account" and my orders (I think) and finally saw where to switch it to one payment. All I know is that it used to be easier. I was going to give up and let it be but it was bugging me. Once it was done I even got confirmation of the change. I should have written down how I did it step by step for the next time.

I don't know how I did it either... I know it wasn't obvious and I really do not remember what I did. I was just going to exit out of my account and clear the browsing history and repurchase it but I was able to somehow change it to one payment. All I remember was it required trial and error on my part.

Re: Please change default setting back for purchases

millieshops — Sat, 05 Oct 2019 12:56:24 GMT

Just used the new checkout system on Silver Day - I was glad posters had been talking about it because the talk made me work slowly and carefully and I got what I wanted they way I wanted it. Seemed easy to me.

BTW- I used EZP and I almost always do, not because of need -- just figure tt's already been factored into what the item cost and I might as well leave my own money in the bank for a few more months as I pay it down. I used only credit cards, so keeping track is very simple. (I never use debit anywhere - even had my bank remove it from my account.)

I would think the decision of which to make default would depend upon what percentage of their shoppers use it. I can see in this thread that many don't, but since I so often feel as if I'm out of the loop here, I'm guessing that the majority use EZP when it's offered and that's why it's the default option.

Re: Please change default setting back for purchases

Imaoldhippie — Sat, 05 Oct 2019 13:13:04 GMT

It pays to read what you are clicking on. The option is not that difficult. You can go in and pay your charge in full even though it is on easy pay.

Re: Please change default setting back for purchases

Jersey Born — Sat, 05 Oct 2019 13:54:39 GMT

@Imaoldhippie What you say is 100% true, but I had not expected the sudden change over. There was no warning, just a huge change that is now the opposite of what it once was. I will now need to go through the hassle of sending a check in to QVC directly to pay for everything in a lump, but their system should be more forgiving and flexible than it is. I do not make online payments.

Re: Please change default setting back for purchases

shaggygirl — Sat, 05 Oct 2019 15:25:40 GMT

@Imaoldhippie wrote:
It pays to read what you are clicking on. The option is not that difficult. You can go in and pay your charge in full even though it is on easy pay.

@Imaoldhippie

Are you talking about actually paying your bill? In my prior post I was talking about when you purchase an item choosing if you want your Q-Card bill to come in several easy pay payments or one single full payment. I thought that's what the original poster was referring to as well.

Re: Please change default setting back for purchases

kitcat51 — Sat, 05 Oct 2019 15:33:11 GMT

Pay Attention to what you're doing...don't be on automatic when placing orders online with any retailer. It's so easy to make changes on your order here...you can edit your address, send to address, form of payment, Easy Pay or pay in full, change size, color, quantity, etc. all on 1 page before placing your order. Good grief websites change, no need to whine about it...just pay attention & you'll do fine.

Re: Please change default setting back for purchases

loriqvc — Sat, 05 Oct 2019 15:35:46 GMT

I don't like the new checkout page, either, but there are two different places where it clearly states that Easy Pay is being applied and offers big obvious buttons to click to edit that option if you want to change it. One is even right above "Place Order," so it's hard for me to understand why people say they didn't see that an order was on Easy Pay.

Re: Please change default setting back for purchases

Imaoldhippie — Sat, 05 Oct 2019 15:45:16 GMT

@shaggygirl .........I could be confused its not uncommon these days.

I was referring to when autopay is chosen but the buyer wanted to pay it all at one time. She could go into the autopay on her account and pay the payments all at once. I have done it before. I hope this makes sense.

Re: Please change default setting back for purchases

x Hedge — Sat, 05 Oct 2019 21:24:57 GMT

These complaints are surprising to me.

I finally got the "new" checkout for the first time this week.

Visually, the whole layout is different, with bigger bolder print and more blank space on the page to improve readability.

And who (I asked myself) could miss that big green EDIT button?

I tapped the button just out of curiosity.

But the surprise for me is everyone saying it didn't default to easy pay in the past.

Mine did... always.

As to the perception this is a sudden changover with no warning, QVC notified posters about the new checkout last summer. Very sorry you missed the chats about this coming, @Jersey Born .

Re: Please change default setting back for purchases

Anonymous032819 — Sat, 05 Oct 2019 23:52:37 GMT

What I find interesting is before the check-out process was updated, it automatically defaulted to the customer paying for the item in full.

Guess what?

People complained that the default wasn't on Easy-Pay!

Now that the default is on Easy-Pay, guess what?

People are still complaining!

QVC can't win for loosing.

Re: Please change default setting back for purchases

ValuSkr — Sun, 06 Oct 2019 00:10:41 GMT

I think this is a fair request. I don't understand those who are complaining about the complainer.

What if someone doesn't watch QVC but is simply making an online purchase, as they would on Amazon, Walmart, Target, etc.? He or she wouldn't know what "easy-pay" is, and might skip right past the edit button. You can say they're stupid, but I can see my 80-year-old mother doing this.

Re: Please change default setting back for purchases

MaryLamb — Sun, 06 Oct 2019 00:20:16 GMT

How about paying attention to the 30 second checkout process and showing a little responsibility for how you spend your money. I’m going to go out on a limb here and assert that the “default” settings in any given circumstance are the settings which have been proven to be the most popular ones, perhaps?

Re: Please change default setting back for purchases

Silver Fox1 — Sun, 06 Oct 2019 00:44:09 GMT

@Jersey Born, not to sound mean, it's not my intention, but this is why it's aways wise to read what your doing especially if you haven't done it before. The first time I used the new check out I didn't like it either. I found it confusing beyound belief. I had to take twice the time to get through it because I had to read everything several times to figure out what I was doing but that's the key, you have to take the time to read through it, if you do that It's not hard to understand.. Now I like it much better than the old check out as everything is on the same page, cc charges , ship to changes and easy pay/ no easy pay.. It's one of tthe few "new improvements" that they have made that I do like.