topic Re: OMG NEW ONLINE CHECKOUT PROCESS! in Suggestion Box

OMG NEW ONLINE CHECKOUT PROCESS!

skittles2 — Wed, 25 Sep 2019 16:28:00 GMT

RIDICULOUS!

It is NOT user friendly. You have to constantly click to get to every action.

The former page was great. Everything on one page.

listed all payment options: cards, check, member credits.

also choose easy pays or one payment, etc., all on one page. All you had to do on one page and the font was great.

AND I almost clicked pay now WITHOUT knowing what payment I was using, as it doesn't list options without actively trying to find another thing to click on to bring up yet another page, causing a large amount of $$$$ being put on a card etc., you might not want to use.

I do not like this new system, too much aggravation.

I will just call from now on.

Re: OMG NEW ONLINE CHECKOUT PROCESS!

Imaoldhippie — Wed, 25 Sep 2019 16:29:03 GMT

I have no problems just buzz right thru.

Re: OMG NEW ONLINE CHECKOUT PROCESS!

GAQShopr53 — Wed, 25 Sep 2019 16:38:59 GMT

The checkout process is a little different. It automatically defaulted to the Qcard and each time I clicked on a different method of payment, the system kept asking me to verify my card expiration date and pin number.

Re: OMG NEW ONLINE CHECKOUT PROCESS!

rochelleS — Wed, 25 Sep 2019 16:46:05 GMT

Oh boy, what a mess. This new checkout format is beyond horrible. It is difficult to read, the font is too small in and very light in color, which makes navigating this ridiculous change overly time consuming. What was formerly a graceful layout and one click process now takes four or more clicks if you want to edit any of the options to purchase. That doesn't include the extra time it takes when said options fail to engage when selected. After several failed attempts, I called customer service for assistance. My friends are encountering the exact same negative purchasing experience. This is not user friendly and find its an epic fail!

Re: OMG NEW ONLINE CHECKOUT PROCESS!

Peaches McPhee — Wed, 25 Sep 2019 18:25:26 GMT

Agree with @Imaoldhippie . There are a few changes, but easy to get through.

Re: OMG NEW ONLINE CHECKOUT PROCESS!

Krimpette — Wed, 25 Sep 2019 18:31:30 GMT

My main complaint is that it defaults to easy pay, which I NEVER use.

Re: OMG NEW ONLINE CHECKOUT PROCESS!

MalteseMomma — Thu, 26 Sep 2019 00:06:33 GMT

I HATE IT!!!!!

Why did they fix something that was NOT broken?????

Re: OMG NEW ONLINE CHECKOUT PROCESS!

MalteseMomma — Thu, 26 Sep 2019 00:07:37 GMT

@rochelleS wrote:
Oh boy, what a mess. This new checkout format is beyond horrible. It is difficult to read, the font is too small in and very light in color, which makes navigating this ridiculous change overly time consuming. What was formerly a graceful layout and one click process now takes four or more clicks if you want to edit any of the options to purchase. That doesn't include the extra time it takes when said options fail to engage when selected. After several failed attempts, I called customer service for assistance. My friends are encountering the exact same negative purchasing experience. This is not user friendly and find its an epic fail!

@rochelleS

I cancelled my orders when that happed to me!

Re: OMG NEW ONLINE CHECKOUT PROCESS!

GCR18 — Thu, 26 Sep 2019 00:27:54 GMT

I noticed a few minor changes. Maybe it's because I've always selected speed buy (or whatever it's called).

Re: OMG NEW ONLINE CHECKOUT PROCESS!

blackhole99 — Thu, 26 Sep 2019 03:29:12 GMT

I won't use it, it should have my VISA card info on file and it doesn't, but the QCard info was loaded onto it of course, I find that dishonest. I just get the item number and use automated ordering or call in and talk to a person.

Re: OMG NEW ONLINE CHECKOUT PROCESS!

Babbae — Thu, 26 Sep 2019 03:35:29 GMT

What in the world are you thinking. You took a perfectly easy to use format and made it a nightmare to use. Why is it that when there is an upgrade it always seems you need to do many more steps to do what you used to do in one. This is difficult to navigate and definitely NOT user friendly. Please go back to the old system. I tried to order something before it sold out and it took so long to go through the steps I didn’t get it in time, who thinks up these terrible programs. Did you ever think to test it and ask your “customers” if they liked it better. Remember we are the people who keep you in business. Terrible terrible idea.

Re: OMG NEW ONLINE CHECKOUT PROCESS!

San Antonio Gal — Fri, 27 Sep 2019 12:03:19 GMT

A few changes, but imo, easy to use.

Re: OMG NEW ONLINE CHECKOUT PROCESS!

Mj12 — Fri, 27 Sep 2019 15:24:42 GMT

@Krimpette wrote:
My main complaint is that it defaults to easy pay, which I NEVER use.

ITA. That is actually the only "new" feature during checkout I noticed recently.

Re: OMG NEW ONLINE CHECKOUT PROCESS!

89135 — Sat, 28 Sep 2019 13:55:34 GMT

I also have NO problems with it...very self explanatory...

Re: OMG NEW ONLINE CHECKOUT PROCESS!

tarytoo — Sun, 29 Sep 2019 01:34:28 GMT

I absolutely HATE it.

Re: OMG NEW ONLINE CHECKOUT PROCESS!

MalteseMomma — Sun, 29 Sep 2019 13:10:50 GMT

It is so huge,it litterally shouts at you!..........lol

Re: OMG NEW ONLINE CHECKOUT PROCESS!

Catch71 — Sun, 29 Sep 2019 14:46:22 GMT

I don't think it is difficult at all. Very easy. I always use the same credit card and just one click takes me to one payment versus easy pay.

Re: OMG NEW ONLINE CHECKOUT PROCESS!

onliner — Sun, 29 Sep 2019 14:55:48 GMT

I have no problems so far with check out except that I wish the default payment was single payment instead of easy pay. I really have to pay attention to make sure I don't just click it until I have read the page carefully. I am sure the more it is used the easier it will become and then it will change again!

Re: OMG NEW ONLINE CHECKOUT PROCESS!

Beauty Maven — Sun, 29 Sep 2019 15:03:51 GMT

I have a UPS Store box that I use for most (not all) of my online purchase deliveries. I've been using that address for many years. With this updated checkout system, I have to type it in every time, it doesn't show as one of my stored addresses. I've added and saved the address several times, but it still doesn't show up. Frustrating!

Re: OMG NEW ONLINE CHECKOUT PROCESS!

eddyandme — Sun, 29 Sep 2019 15:07:17 GMT

I HATE IT! Have had problems with it from the get-go!

My latest problem is that sometimes, happening more often lately, things I ordered have been moved to things I'm holding. First time this occurred, I figured I didn't hit place order so I ordered the item again! Then noticed two orders for same thing and cancelled one.

Just this morning noticed something I placed an order on from ITKWD Wednesday, among others in my holding/not ordered section!

To add to this system's inconvenience, when ordering two of the same items, e.g., two sweatshirts in different colors, the back and forth from item page to order page seems so drag on.

I don't invite change; certainly don't appreciate this one!