topic Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY in Suggestion Box

QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

kayjaylvr — Mon, 30 Sep 2019 17:48:42 GMT

It triggers my motion sickness immediately - I can’t believe QVC did this - let people click to PLAY - I had to delete App on IPad and iPhone - it’s awful - is anybody listening??? bad move by QVC - Let people CLICK TO PLAY - YOU DONT EVEN LET US DISABLE AUTOPLAY IN VIDEO SETTINGS - come on!!!!!!

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Kachina624 — Mon, 30 Sep 2019 17:57:33 GMT

I don't get any auto play videos and I don't use the Q app. We've got half the people complaining that they can't play the videos and the other half that they play too much. Is anybody happy?????

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

2blonde — Mon, 30 Sep 2019 18:20:14 GMT

I have never downloaded any shopping channel apps to my phone, and don't intend to do so. If I need to shop, I can do it on my computer, where I have better control. The last thing I need is an easier way to shop.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Mz iMac — Mon, 30 Sep 2019 18:28:06 GMT

@kayjaylvr wrote:
YOU DONT EVEN LET US DISABLE AUTOPLAY IN VIDEO SETTINGS - come on!!!!!!

It does for me! I guess I'm very special. So special in fact that I only had to select that option once & it does so on all videos automatically w/o me interveneing.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

dex — Mon, 30 Sep 2019 18:40:26 GMT

@Mz iMac maybe you could give some info on how this is done.The op might be like me and score low on tec knowledge.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

rms1954 — Mon, 30 Sep 2019 18:43:25 GMT

Just when you think you've hear it all ....

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Mz iMac — Mon, 30 Sep 2019 18:56:37 GMT

@kayjaylvr& @dex

You do not need "tech knowledge." Only reading skillz as it's self explainatory.

Image from an 2 iOS devices - iPad & iPhone web & app

Just checked my comp....looks the same.

Would be helpful if OP posted a pic of what he/she is seeing.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

dex — Mon, 30 Sep 2019 18:58:41 GMT

@Mz iMac @Thanks...I don’t see the same screen as you on my computer but I am not having any problems....at this moment lol.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Love my grandkids — Mon, 30 Sep 2019 19:01:46 GMT

@kayjaylvr That's not the Q's problem. Try watching on a laptop or computer. Easy.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Zhills — Mon, 30 Sep 2019 19:04:38 GMT

I do not like that feature at all. It happens on my computer!

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Alison Wonderland — Mon, 30 Sep 2019 19:03:48 GMT

@Mz iMac wrote:
@kayjaylvr wrote:
YOU DONT EVEN LET US DISABLE AUTOPLAY IN VIDEO SETTINGS - come on!!!!!!
It does for me! I guess I'm very special. So special in fact that I only had to select that option once & it does so on all videos automatically w/o me interveneing.

It doesn't for me. I have the app open right now, I'm logged in, and looking at Settings. When I tap on Video Settings, the only option I have on my iPhone app is Autoplay on Wi-Fi only which will stop the videos from playing when I'm not connected to Wi-Fi.

But right now I'm on wi-fi and the videos play on every item with a video.

I tapped Support and found nothing about it there. Help only offers ordering help.

Maybe you can tell us how you did it?

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

kze — Mon, 30 Sep 2019 19:03:59 GMT

It gave me the option once but then ignored it. Now it shows the item picture for a few seconds then plays the video anyway. Please don't make fun of the op. Hers is a medical problem not an annoyance.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Alison Wonderland — Mon, 30 Sep 2019 19:06:03 GMT

@Mz iMac wrote:
@kayjaylvr& @dex

You do not need "tech knowledge." Only reading skillz as it's self explainatory.

Image from an 2 iOS devices - iPad & iPhone web & app
Just checked my comp....looks the same.

Would be helpful if OP posted a pic of what he/she is seeing.

I'm looking at my iPhone app right now and it does not have that option within the app. It's also not shown if I go to QVC in the Safari browser with my iPhone.

That only shows up when I log into QVC from my computer.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Mz iMac — Mon, 30 Sep 2019 19:29:13 GMT

@Alison Wonderland

For the iOS devices, all I did was pick any old video. NO need for me to go into settings. Would not know how to do that either as the iOS devices I'm using are not mine. I own no iOS devices. The pic I posted is what came up. If I wanted to auto play, I would "check" it. My comp is the same way.

Switch browsers to see if it makes a difference.

====================

@kze No one is making fun of the OP. Not everyone is having the same issue = human error more than likely.

What does a "medical condition" have to do w/OP issues?

EDIT: I did get an "alert pop up" about playing videos automaticly on the app for both the iPhone & iPad. I selected "NO." Sorry for the confusion.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Alison Wonderland — Mon, 30 Sep 2019 22:43:18 GMT

@Mz iMac wrote:
@Alison Wonderland

For the iOS devices, all I did was pick any old video. NO need for me to go into settings. Would not know how to do that either as the iOS devices I'm using are not mine. I own no iOS devices. The pic I posted is what came up. If I wanted to auto play, I would "check" it. My comp is the same way.

Switch browsers to see if it makes a difference.

====================

@kze No one is making fun of the OP. Not everyone is having the same issue = human error more than likely.
What does a "medical condition" have to do w/OP issues?

EDIT: I did get an "alert pop up" about playing videos automaticly on the app for both the iPhone & iPad. I selected "NO." Sorry for the confusion.

That's not what I see at all. These screenshots are directly from my iPhone and the QVC app, which is updated to the latest version. The only time I ever see the "Play video automatically" box is in the browser on my actual computer or Chrome book, never on my iPhone.

You can't tell in the screenshot, but the video is in play mode.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Mz iMac — Tue, 01 Oct 2019 16:36:09 GMT

@Alison Wonderland From your screen shot I can tell your video is playing because the white triangle "play" is not showing like they are showing in the 2 vidoes at the bottom.

I did notice that your "Auto Play On Wi-Fi Only" is ON. I am assuming "green" means ON. Have you tried it OFF to see if it makes a difference? You do not have your own network? I think that makes a world of difference when using iOS devices from home on your own network instead of using "public" wi-fi.

Sorry I cannot test for you. I no longer have the iOS devices I was testing on previously. The "test" devices more than likely were set for "auto play videos" weither its on Wi-Fi or not as I have my own network.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Alison Wonderland — Tue, 01 Oct 2019 18:46:23 GMT

@Mz iMac wrote:
@Alison Wonderland From your screen shot I can tell your video is playing because the white triangle "play" is not showing like they are showing in the 2 vidoes at the bottom.

I did notice that your "Auto Play On Wi-Fi Only" is ON. I am assuming "green" means ON. Have you tried it OFF to see if it makes a difference? You do not have your own network? I think that makes a world of difference when using iOS devices from home on your own network instead of using "public" wi-fi.

Sorry I cannot test for you. I no longer have the iOS devices I was testing on previously. The "test" devices more than likely were set for "auto play videos" weither its on Wi-Fi or not as I have my own network.

Yes, I did try that. The switch does exactly what it says it does: it prevents video playback when you are on the cellular network and not on wi-fi.

I do have my own network when I'm home. That was in my office cafeteria. That switch does not recognize when you're on a home, public, or private wi-fi network.

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

kayjaylvr — Sun, 20 Oct 2019 17:33:25 GMT

agree - motion sickness since I was a kid - let US play the Live Vids if WE want to - and, yes, there is NO option to disable in settings - it’s horrible - think I’ll have to delete the App now cause I can’t take it - bad call QVC

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

kayjaylvr — Sun, 20 Oct 2019 17:35:49 GMT

ahhh no - there is NO option in IPAD QVC app - NOT THERE

Re: QVC - PLEASE STOP AUTOPLAY VIDEOS - MAKE ME QUEASY

Mz iMac — Tue, 22 Oct 2019 16:50:50 GMT

@kayjaylvrIf you read the whole thread, there is. Does not affect everyone it seems.

Taking a wild guess here........

May depend on your model iPad & iOS version. Neither of which you mentioned.