topic Re: Train hosts in Suggestion Box

Train hosts

Gabidog — Mon, 16 Sep 2019 12:10:26 GMT

I have to wonder if show hosts review the items they present prior to the show. This morning during the Affinity show the host said a necklace that was in white or yellow gold was available in yellow gold or sterling! Then she asked her co host if a ring was gold!! Maybe keep these folks in the beauty or fashion shows and have the jewelry experts be the host.

Re: Train hosts

GSPgirl — Mon, 16 Sep 2019 12:18:11 GMT

In the olden days of QVC the host would have been let go. Case in point: I remember a host who acted like she was never prepared describing the stone Iolite as low lite. She was gone very quickly,

Re: Train hosts

Montana — Mon, 16 Sep 2019 12:33:04 GMT

I think the “gold” standard for both hosts and vendors has changed. And in my opinion, not for the better.

Re: Train hosts

Caaareful Shopper — Mon, 16 Sep 2019 12:54:56 GMT

@GSPgirl wrote:
In the olden days of QVC the host would have been let go. Case in point: I remember a host who acted like she was never prepared describing the stone Iolite as low lite. She was gone very quickly,

@GSPgirl This struck me as so funny!!

Re: Train hosts

Jaspersmom — Mon, 16 Sep 2019 13:17:00 GMT

Oh how I wish QVC would establish a viewer review board. It could serve as a focus group to provide customer feedback for what works and what doesn't. I would volunteer in a minute. I too have noticed some hosts who know very little about the product and stumble their way through presentations or even worse, give out incorrect information. I'd love for QVC to seek feedback about how presentations come across to the viewers at home. I tried to watch several shows during the fashion weekend, but the crosstalk was too much and I had to turn it off. The constant repetion of the same products ad nauseum is also a turn off. How many times do we need to see the TSV in a single hour? And finally the sing-song valley girl speech of a few of the newer hosts and a few vendors is very irritating. Sue Clifton from Dooney has one of the best speaking voices on QVC. A host she worked with on Saturday ended every statement with a question mark and it just grated on my nerves. THEN Sue would speak and it was like a breath of fresh air.

Re: Train hosts

Group 5 minus 1 — Mon, 16 Sep 2019 13:28:25 GMT

A female host did not know what voile was and mispronouced it. Jeanne Bice told her on the air what she had done. Kinda funny.

Re: Train hosts

Ketra — Mon, 16 Sep 2019 14:09:03 GMT

No offense, but I don’t think the powers that be at QVC are the best at picking the most qualified individuals from the show host applicants. I would think the first requirement would be an excellent grasp of the English language. I guess I’m wrong about that.

Re: Train hosts

kelsey17 — Mon, 16 Sep 2019 15:48:58 GMT

I would hope they would teach them to give ALL important info about the products, sizes, colors, measurements, etc.

and also teach the producers/directors on the other ends of those ear pieces to "control" the presentation and stick to the attention being on the product and less about the host

looking at themselves in the monitor....

Re: Train hosts

Bri369 — Mon, 16 Sep 2019 15:57:38 GMT

I think the lack of training is at an all-time low. That's really unfortunate because these hosts are receiving a lot of criticism for their on air performances. Obviously manage no longer cares to have high-caliber hosts presenting their products.

Re: Train hosts

Krimpette — Mon, 16 Sep 2019 16:22:50 GMT

And if they are insisting on having the hosts model the clothes, why bother with the models? The host should be concentrating on providing pertinent information to the potential consumers! One host recently suggested that she needed a dressing room right on the stage so she could change into each item being presented! What a waste of time, from a consumer point of view!

Re: Train hosts

Beth-QVC — Mon, 16 Sep 2019 17:26:44 GMT

This post has been removed by QVC because it is unkind to our hosts

Re: Train hosts

corita — Mon, 16 Sep 2019 17:40:33 GMT

@kelsey17 wrote:
I would hope they would teach them to give ALL important info about the products, sizes, colors, measurements, etc.
and also teach the producers/directors on the other ends of those ear pieces to "control" the presentation and stick to the attention being on the product and less about the host looking at themselves in the monitor....
-----------------
And please...less talking over each other from the vendor and host and less boring, unnecessary family stories from the hosts!!! These behaviors do nothing to sell the item!!!

Re: Train hosts

MandyG06 — Mon, 16 Sep 2019 17:44:19 GMT

I've suggested this before, and here's another chance to say my peace: I'd LOVE to see a host who is more like me - I want to be trendy, fashionable, know all things beauty, cook nice meals, entertain friends and family, etc. I don't identify with a host who doesn't share the same lifestyle that I do, regardless of his or her age. Give me someone who isn't a size 00 as a host!

Re: Train hosts

scruffsmom — Mon, 16 Sep 2019 17:56:20 GMT

I feel that way about some of the "designers" if they designed the clothes, why do they act so surprised at some items?

Re: Train hosts

CorrTor — Mon, 16 Sep 2019 18:50:44 GMT

@Ketra wrote:
No offense, but I don’t think the powers that be at QVC are the best at picking the most qualified individuals from the show host applicants. I would think the first requirement would be an excellent grasp of the English language. I guess I’m wrong about that.

Unfortunately, in the world we live in today I think the first requirement is looks. I don't know all the new hosts, but when was the last time they hired a new host over 40?

Re: Train hosts

countrylady — Mon, 16 Sep 2019 20:45:08 GMT

Sandra was on with Susan Graver. There was so much talking!

They were have a race to see who could say the most words.

Really gave me a headache.

Finally got smart and changed the channel.

Re: Train hosts

mspatmac — Tue, 17 Sep 2019 00:27:23 GMT

@Krimpette wrote:
And if they are insisting on having the hosts model the clothes, why bother with the models? The host should be concentrating on providing pertinent information to the potential consumers! One host recently suggested that she needed a dressing room right on the stage so she could change into each item being presented! What a waste of time, from a consumer point of view!

It's not just clothing. The other night a host demonstrated a flat iron on poor AN's hair and it looked awfu. AN looked miserable. Same with makeup, hairdryers etc while the expert vendor just stands there.

Re: Train hosts

CANDLEQUEEN — Wed, 18 Sep 2019 16:00:50 GMT

Earlier this morning the host on HSN doing the Skinn show, he was talking about his Eye Product, and how strong it was because it contained Retinol, and how some people may have to start slowly with it, the host who was so busy talking about the price and the savings piped up and said does this contain Retinol Dimitri? I was like OMG! Do they listen to the vendors, or just pipe out questions? It must have been so annoying to Dimitri who was very kind and patient and said yes it does, that is why some will have to start slow.......Unbelievable.........

Re: Train hosts

Ketra — Wed, 18 Sep 2019 20:33:24 GMT

@countrylady wrote:
Sandra was on with Susan Graver. There was so much talking!
They were have a race to see who could say the most words.
Really gave me a headache.
Finally got smart and changed the channel.

@countrylady I know! It was like who could talk first before the other one interupted. Sandra must have been thinking she’s not going to get the best of me like she did Antonella, I’ll beat her to the punch. It ended up sounding like two fast talking auctioneers talking over one another. Someone needs to calm down!

Re: Train hosts

mosky — Fri, 20 Sep 2019 14:54:45 GMT

logic will tell you,that if you would train your hosts to be more informed,and more professional,sales would have to increase.I have found ,for myself,that the hosts that tend to want to make the show about themselves,I no linger watch.that goes for the ones that talk much too fast and loud,and do not seem to make the merchandise,the star of the presentation.After all...Isn't that the point of QVC...selling the merchandise.Think about it,I am talking about LOGIC!!!