topic Re: Shipping yes shipping in Suggestion Box

Shipping yes shipping

Iris in bloom — Tue, 10 Sep 2019 21:05:27 GMT

Dearest QVC, you are owned by a very savvy multimillion-dollar company now. But your shipping resembles something that a start-up is trying to work out. Everyone who shops online knows that UPS innovations is not an appropriate shipping method unless you want to lose your customers. I think you know this already and are testing to see how far you can stress the customer before they leave. Well as soon as I pay off all of my easy pays because I...... unlike YOU, feel an obligation to my responsibilities. I'm going to be hard-pressed to re order anything. AND BY THE WAY, your poor CS Reps are doing the best they can. I feel so bad for them. P.S. you have already built in your shipping charges in some of your overpriced items.

Re: Shipping yes shipping

chrystaltree — Tue, 10 Sep 2019 20:52:55 GMT

Well, ok. You sure told us. Now you need to tell QVC corporate...LOL They aren't on this board.

Re: Shipping yes shipping

Mominohio — Tue, 10 Sep 2019 20:54:52 GMT

@chrystaltree wrote:
Well, ok. You sure told us. Now you need to tell QVC corporate...LOL They aren't on this board.

Oh they see this. It's call suggestion box for a reason, and the powers that be are definitely monitoring it, and passing on what is being suggested.

Re: Shipping yes shipping

loriqvc — Tue, 10 Sep 2019 21:45:32 GMT

Many, many companies use UPS Mail Innovations and UPS SurePost with few to no problems. The issue with QVC's slow shipping is its poor management of its supply chain and communication channels with vendors; it really needs to do a better job of setting and enforcing standards for all the third parties who ship on its behalf nowadays. It is very clear that shipping speed is extremely dependent on individual vendors—I think most of us have had items ship the next day and items that languish in processing for a week (or weeks) with no logical reason or difference other than the brand/vendor. Some people like to complain about the warehouse locations and cite them as the problem, but the core issue is simply vendors who are not getting product to the warehouses (or other central shipping sites) in a timely manner and/or who are shipping products on their own without any oversight, slowing things down and making the fulfillment and shipping process painful for customers. Lack of quality control and proper inventory management in this process are also major concerns.

Re: Shipping yes shipping

Iris in bloom — Tue, 10 Sep 2019 22:01:25 GMT

I agree with everything you said, but brands that are made by QVC are taking longer than outside vendors, figure that one out. Most of the Denim and Co and Diamonique orders are taking up to a month to get to me, if you don't have it on hand, don't promote it.

Re: Shipping yes shipping

FancyPhillyshopper — Tue, 10 Sep 2019 22:44:25 GMT

I do not understand why all of America needs instant gratification and arrival but does not necessarily want to pay for it.

I prefer to be a patient waiter at a $3.00-$5.00 shipping charge rather than put out for Fed Ex overnight at more than $20.00.

However, if I buy a big ticket item it usually does get a priority upgrade for faster arrival!

The big companies already underpay all of their shipping/delivery workers and pretty soon all those people will be replaced by robots. Perhaps the future will bring nonstop drone deliveries--watch out, birds!

Re: Shipping yes shipping

Iris in bloom — Tue, 10 Sep 2019 22:58:40 GMT

oh boy, you missed the whole point, this is not about instant gratification. If I wanted that I would shop on Amazon.

Re: Shipping yes shipping

Iris in bloom — Tue, 10 Sep 2019 23:03:49 GMT

@FancyPhillyshopper let me put it this way, if you go to a restaurant that looks like it has wonderful food and service and your waitress is lovely, the menu is lovely, the restaurant is lovely, but the food took 3 hours to arrive, well heck I guess that you would go back.

Re: Shipping yes shipping

Kachina624 — Tue, 10 Sep 2019 23:31:37 GMT

@Iris in bloom wrote:
I agree with everything you said, but brands that are made by QVC are taking longer than outside vendors, figure that one out. Most of the Denim and Co and Diamonique orders are taking up to a month to get to me, if you don't have it on hand, don't promote it.

I don't buy Diamonique but my clothing orders are shipping in a maximum of 3 days; some I receive in 4 or 5 days. Just had a D&C. item ship from the Ontario, Ca., warehouse in 1 day. I've got no shipping complaints.

Did you hear about the Bethlehem, Ps., warehouse the Q will soon occupy? It's possibly the largest warehouse in Pennsylvania. My guess is it will be highly mechanized. Things should get even better then.

Re: Shipping yes shipping

FancyPhillyshopper — Tue, 10 Sep 2019 23:36:12 GMT

In France all fine dining experiences last three hours. Relaxing, anticipating, and savoring the food become part of the experience.

Re: Shipping yes shipping

Iris in bloom — Wed, 11 Sep 2019 00:48:48 GMT

@Kachina624 maybe my curse is living in Nevada, but probably shouldn't be punished for that

Re: Shipping yes shipping

Kachina624 — Wed, 11 Sep 2019 05:36:27 GMT

@Iris in bloom. I'm pretty far off the beaten track too. Not close to any major metro area.

Re: Shipping yes shipping

Iris in bloom — Wed, 11 Sep 2019 08:16:41 GMT

@Kachina624 Gosh I've never had anything get to me inside a week, 90 percent of my orders get to me in 3 to 4 weeks

Re: Shipping yes shipping

loriqvc — Wed, 11 Sep 2019 17:31:08 GMT

@Iris in bloom - Again, I think it totally depends on what you order. I'm just one state over from you and purchased several items during Sunday's free shipping event; three have already shipped, with one arriving today, one scheduled for tomorrow, and one scheduled for Saturday. And although I rarely order clothing, the two D&Co. items I bought last month arrived within a week. All of this speedy shipping is due to the Ontario site, which has proven to be wonderful for those of us in the west. Good luck with your orders!

Re: Shipping yes shipping

Iris in bloom — Wed, 11 Sep 2019 17:35:04 GMT

@loriqvc I understand your point, but I shouldn't have to work at figuring out what ships fast and what doesn't and whose warehouse is here or there, NOT MY JOB, AND I get things faster from NC than Ontario, I just don't need another calculator

Re: Shipping yes shipping

loriqvc — Wed, 11 Sep 2019 17:41:41 GMT

@Iris in bloom - There's really no way for you—or anyone else—to figure out how things are stocked or fulfilled with QVC and its vendors before placing an order. It can certainly be frustrating. Unless you're ordering food items (which always ship on a Tuesday or Wednesday, typically the one right after you order but sometimes a week later), you only have the EDD to rely on; all you can do is hope your item is being shipped by a responsive, responsible vendor who also knows about that date and has a goal of meeting it. But then you have all the fun of hoping the courier also is responsive and responsible in getting the order to you, and soon we'll have weather-related fun to factor into that process. Again, I wish you luck and hope your orders arrive soon...

Re: Shipping yes shipping

Kachina624 — Thu, 12 Sep 2019 04:01:33 GMT

@Iris in bloom wrote:
@Kachina624 Gosh I've never had anything get to me inside a week, 90 percent of my orders get to me in 3 to 4 weeks

@Iris in bloom. I find that hard to believe unless you live in Death Valley or at the summit of a high mountain. If you live in Nebada, you should be getting many clothing orders from the Ontario warehouse. I know for a fact they ship very fast.

Re: Shipping yes shipping

Pennytoo — Thu, 12 Sep 2019 07:51:29 GMT

I have to agree with Iris in bloom. I recently ordered a D & C tunic. I am in New York and it took 12 days from the date I placed the order to the day I finally received it and tracking wasn’t available the entire time after it was picked up by the shipper. We have started using Amazon more not just because it is quicker. It is also more reliable with tracking.

Re: Shipping yes shipping

Iris in bloom — Thu, 12 Sep 2019 14:42:09 GMT

@Kachina624

I'm near Reno, and I can tell my average is 3 to 4 weeks

Re: Shipping yes shipping

orphan annie325 — Thu, 12 Sep 2019 14:45:44 GMT

You can figure the shipping will be slow since they have a notice up that they are updating their shipping procedures. My question is that in this era of computered run, automated factories and warehouses, how long does it take to complete your updates. This message has been on system forever--what is the problem?