topic Re: New Management in Suggestion Box

New Management

lynderae — Tue, 27 Aug 2019 05:06:14 GMT

I have been with QVC for a little over 2 years. I have bought way too many things and have appreciated being able to shop from home as i live in a small town without many stores to choose from. I have noticed things going downhill in the short time that I have been shopping with you, I am sorry to say. The hosts, customer service, and the shipping.

If you ask me, the new way is not working. It's not fun shopping there anymore. When I see something at QVC, I check at Amazon and order it there and know I will get it in one or 2 days instead of 10 days or 2 weeks and it will be the same price. I have never had their merchandise come with someones perfume on it. I wish you had your old hosts and your old ways.

Re: New Management

Goldengate8361 — Tue, 27 Aug 2019 06:46:24 GMT

I think they're working on shipping times.I've noticed it getting better. I think that Q has improved a great deal! They have added so many more great lines and brands! I think the programming is much more upbeat and enjoyable. I'm just fine with telling people I bought something from Q at this time; that was certainly not the case with the Q a decade ago. I actually feel exactly the opposite of you in just about every respect.

Re: New Management

BrandiDavis — Tue, 27 Aug 2019 09:55:56 GMT

I have to agree with a lot of what you said. It is very frustrating to have things you order sit "in process" for days on end. Then to add insult to injury they ship via the USPS Innovations which also takes forever. You would think if its possible to ship out our items faster a company as large as the Q could figure it out!! I don't know.

I do enjoy shopping here, so I'll continue to do so, just wish the shipping aspect would improve. Even a little! lol

Re: New Management

chiclet — Tue, 27 Aug 2019 10:21:28 GMT

The shipping is definitely a problem but I really wish the hosts could be trained that we care more about the items being shown than the constant yaking about stuff. I get so frustrated when they show foundation on someone but not tell the color she is wearing. Don't tell me where I can wear this item. I can figure it out myself. I want to scream when I hear you can wear this pumpkin picking, out to lunch with friends, etc etc. I also think that years ago there was more variety even though there was only one station. I saw things I did not know I needed or wanted until I saw it. Now it seems that it is the same thing over and over...Josie Maran, It cosmetics, Isaac

Mizrahi, clarks shoes. Don't get me wrong I like those products but would like more new brands.

Re: New Management

Pook — Tue, 27 Aug 2019 11:53:45 GMT

First, I can say I don't shop here or anywhere for "fun" - I shop for what I need and want and am always satisfied with my purchases here. The shipping and tracking maybe could be better but I don't order anything that I want right away so it comes when it comes and that is ok with me. All things change since to stay stagnant is not usually good for any business. A host/salesperson is just that and personally I do like the newer hosts and the way all the hosts have evolved over the years. Just posting to show that what things some complain about are not what every customer thinks. I would think that there are far more like me but probably they do not post here since those who do are just a tiny fraction of those that purchase here. If the time ever comes that I am dissatisfied with any business then I will shop where things are more to my liking.

Re: New Management

chiclet — Tue, 27 Aug 2019 10:32:30 GMT

I shop at the Q because I live in a place with limited shopping and that makes sizing limited too. I am not one that loves to shop, so online shopping is so much easier. I have been shopping at the Q for over 20 plus years so I guess I can see the changes.

Re: New Management

GSPgirl — Tue, 27 Aug 2019 11:42:32 GMT

@lynderae wrote:
I have been with QVC for a little over 2 years. I have bought way too many things and have appreciated being able to shop from home as i live in a small town without many stores to choose from. I have noticed things going downhill in the short time that I have been shopping with you, I am sorry to say. The hosts, customer service, and the shipping.
If you ask me, the new way is not working. It's not fun shopping there anymore. When I see something at QVC, I check at Amazon and order it there and know I will get it in one or 2 days instead of 10 days or 2 weeks and it will be the same price. I have never had their merchandise come with someones perfume on it. I wish you had your old hosts and your old ways.

You are right. That’s where I go to see if they have the same item from either QVC or HSN. Many times they do. Right now I’m getting 20 % off of cosmetics at my local dept store and free shipping. QVC was awesome in 1990. There wasn’t as much competition in those days.

Re: New Management

Rockycoast — Tue, 27 Aug 2019 15:04:36 GMT

It is telling that you can see the Change in QVC in 2 short years. Imagine those of us that have been here for decades! What you have said is true. The boring repetitive items, poor Customer Service, annoying hosts, high shipping and return costs and slow shipping. Just some of the reasons I very seldom purchase from the Q. That and Amazon does it all so much better.

Re: New Management

Bella2022 — Tue, 27 Aug 2019 13:09:45 GMT

@chiclet wrote:
The shipping is definitely a problem but I really wish the hosts could be trained that we care more about the items being shown than the constant yaking about stuff. I get so frustrated when they show foundation on someone but not tell the color she is wearing. Don't tell me where I can wear this item. I can figure it out myself. I want to scream when I hear you can wear this pumpkin picking, out to lunch with friends, etc etc. I also think that years ago there was more variety even though there was only one station. I saw things I did not know I needed or wanted until I saw it. Now it seems that it is the same thing over and over...Josie Maran, It cosmetics, Isaac
Mizrahi, clarks shoes. Don't get me wrong I like those products but would like more new brands.

Lori Goldstein

Re: New Management

2blonde — Tue, 27 Aug 2019 15:03:37 GMT

A previous poster said it best. In the "old" days, QVC had very little competition. That's all changed now........shoppers have many choices. The competition is strong, and QVC hasn't kept up with it IMO.

Re: New Management

corita — Tue, 27 Aug 2019 17:17:35 GMT

@2blonde wrote:
A previous poster said it best. In the "old" days, QVC had very little competition. That's all changed now........shoppers have many choices. The competition is strong, and QVC hasn't kept up with it IMO.
---------------
I agree...so much competition. All the more reason QVC needs to think ahead and make positive changes. Some of the newer changes are just not making the company any better.....maybe take a look at other online 'stores' and see what is making these retailers click!

Re: New Management

MalteseMomma — Tue, 27 Aug 2019 22:20:24 GMT

I only shop here out of habit,once I can quit this habit I am gone! I'm old so bad habits run deep..........lol

They take so long to ship items,I forget I bought them and many times I don't even want the item anymore.Many of us (ME) buy on a whim something we see on TV at the moment. I NEVER,EVER need the item!

I think I was the first person to make an automatic order over the phone....lol.......I had been shopping here since way before QVC took over. I spend close to $ 2000 monthly here, down from $3000 or $4000 so I am getting better and my bill always has been paid in full and early every month for all these yrs!

Once I conquer this BAD habit I'm gone girl!!!!!!

Shipping is awful!!! Prices are too high!!!! Not being able to Cancel an order,even as the item does not ship for days and days is shameful and greedy!!!! IMO

Re: New Management

Kachina624 — Tue, 27 Aug 2019 18:10:46 GMT

@lynderae. There is not new management at QVC, if that's what you're trying to infer. Same CEO they've had for years.

I've shopped at QVC for 25 years. I've received dozens ofitems of returned clothing. I've never received anything that was less than pristine; no perfume, no tissues in the pockets etc.

I have Amazon Prime and have had a number of unfortunate experiences with some of their vendors. You have no idea where your merchandise has been or who has handled it. I'll take QVC's dependability.

Re: New Management

sophie11 — Wed, 28 Aug 2019 19:38:20 GMT

I have been a loyal customer for over 20 years. Things are going downhill. Shipping takes forever, and then the wrong item is shipped, and of course it is on waitlist when you call in. This has happened to me 4 times this year . When you order something expensive like a purse, it arrives in a box that is completely smushed. There was a time you could select how you wanted an items shipped to you, UPS or US Mail. That helped alot. I also don't like when items that are not new, show up as new items. That is misleading. QVC must know some of us own the item already?

I also find the lineup has gotten kind of boring. Perhaps 1 channel for clothing and accesories only, including jewelry, and a sperate chanel for household goods, cooking, outdoors, etc. Different people like different things.

Re: New Management

wrenzee — Wed, 04 Sep 2019 05:11:44 GMT

I get it. Where one person loves one thing about QVC, another one doesn't. Whether it's the show hosts, merchandise, or personalities and etc. None of us are going to agree on everything everyone has posted here. QVC in my opinion has changed.....mostly to the better. But returns can be a nightmare. Someone else wrote and said they've never ever had a problem with a return. Well, I have. Actually, many times. Maybe it depends on where you live. Who knows? In another post, someone told me to contact <Social.Team@qvc.com>, and I did just a few minutes ago. I got my return credited immediately and I also got an exchange taken care of immediately. On both issues, it was going on over a month that my bank account hadn't been credited even though my return had been sitting in the warehouse for over a month. And no one bothered to even deal with my exchange. I had called and called CS on both issues and all I got was a big fat nothing. So, thank you to the person on this Blog who gave me the information concerning who to contact to get results. It really worked ! And fast !

Re: New Management

CalminHeart — Wed, 04 Sep 2019 10:17:13 GMT

@wrenzee wrote:

I agree...returns are often a nightmare.

Re: New Management

Danielle46 — Wed, 04 Sep 2019 11:06:03 GMT

Though I do the majority of my apparel shopping at Talbots, JCrew and Nordstrom, occasionally I will buy something at Qvc from the Isaac & Linea lines. I also buy some of my Vionics from QVC. Twice I received returns and one of the items stunk of fabric softener. I agree with the OP , I have never received anything like this from any other retailer. In addition, if you do your homework on the brands that are not exclusive to QVC, you can find them (most of the time) for significantly less elsewhere. Their shipping time continues to be the worst I have ever seen and there is no free shipping if you spend a certain amount etc. One more point that I would like to make is that the Q for quality is no longer relevant. I can no longer trust that the quality is there. As a result of all of the above, I don’t shop here as often as I did in previous years.

Re: New Management

ScrapHappy — Wed, 04 Sep 2019 18:53:09 GMT

@lynderae wrote:
I have been with QVC for a little over 2 years. I have bought way too many things and have appreciated being able to shop from home as i live in a small town without many stores to choose from. I have noticed things going downhill in the short time that I have been shopping with you, I am sorry to say. The hosts, customer service, and the shipping.
If you ask me, the new way is not working. It's not fun shopping there anymore. When I see something at QVC, I check at Amazon and order it there and know I will get it in one or 2 days instead of 10 days or 2 weeks and it will be the same price. I have never had their merchandise come with someones perfume on it. I wish you had your old hosts and your old ways.

I've been shopping on QVC for many years now and I can honestly say I've cut down A LOT. It's not because of the hosts (what they say or anything like that), if I like something then I like it. Nothing else has really anything to do with it. It's just that I'm really not finding anything I really like and I'm in the thought of mind that I can find something nicer at a better price point some place else. I agree about the shipping, I hope QVC takes a good look at that and try to improve upon it. It really has a lot to do about warehouses and fullfilment centers. QVC only has four (all on the East Coast)...Virginia, Pennsylvania, South Carolina and North Carolina. Whereas Amazon has 75 in North America alone.

Re: New Management

WORKING GAL — Wed, 04 Sep 2019 20:43:37 GMT

@ScrapHappy - QVC also has a warehouse in Ontario, California.

I don't think QVC does as high a volume of business that Amazon does.

Re: New Management

ScrapHappy — Thu, 05 Sep 2019 17:40:46 GMT

@WORKING GAL wrote:
@ScrapHappy - QVC also has a warehouse in Ontario, California.
I don't think QVC does as high a volume of business that Amazon does.

Did not know about the California and Ontario warehouses. I agree, QVC does not do nearly the amount of business that Amazon does. When it comes to getting items to customers, warehouses and fullfilment centers are key. My husband worked for a company that was way smaller than QVC and had more warehouses scattered throughout the US. He was the CIO and making sure the warehouses were on line and fullfiling orders was crucial. The relationship with UPS was also important because UPS was always raising their prices (even charging for fuel), which got passed onto the customer.