topic Re: Returns stuck at post office in Suggestion Box

Returns stuck at post office

Gabidog — Wed, 21 Aug 2019 11:37:28 GMT

I suggest QVC do better with returns. I dropped off my package five days ago at the post office and when I checked the return status today there is zero movement! Maybe those at headquarters need to visit Amazon because they process returns with speed. And if you try and blame the smart post pre label....don’t...it is the fault of QVC.

Re: Returns stuck at post office

Krimpette — Wed, 21 Aug 2019 11:47:07 GMT

Did you use their return label? When I had a similar situation, I called C/S and they went ahead and processed my credit. Since I used their return label, they could see the information from the tracking info that my return was on the way to them.

Re: Returns stuck at post office

Ane1Care — Wed, 21 Aug 2019 11:51:12 GMT

Most times when it's, "picked up by agent", it won't show up again until days later. It took two weeks for one of mine to get to a town about 4 hrs from me. It went to another state, and came back. I ordered the TSV Skechers on the 9th of July, and received my exchange on the 29th. Most of the time the "check status" on here doesn't work for me.

Re: Returns stuck at post office

Travone — Wed, 21 Aug 2019 12:19:31 GMT

I had this same problem. I dropped it off at the post office on 8/12 for an exchange. I didn't get an email and online is showing no status on the package. I was worried that it was lost or stolen from the post office. I called CS and they were very helpful. They told me they have to wait 12 days before they can do anything. But I should call back and they will credit the last order and put through a new order in the new size at the same price etc. So make sure you call CS and they will help you. They told me the packages are insured, so there is no cost to us to replace.

Re: Returns stuck at post office

grandma petes — Wed, 21 Aug 2019 13:22:20 GMT

The postal employee at my PO told me that QVC has a third party pick up the packages for return and they usually wait until they have enough to make the trip worthwhile. She said it can be several days to more than a week before they’re picked up. I always get a receipt at the PO when I drop off a QVC package...for proof that I did drop it off and also for the tracking number to see when it’s delivered back to QVC.

A QVC Customer Service Rep told me to always call CS if you have any questions regarding a return and after 12 days, they will issue a refund if the package is not found.

Re: Returns stuck at post office

Catch71 — Wed, 21 Aug 2019 13:26:21 GMT

QVC is handling returns in the way that is cheapest for them; not in the best interest of the customer. There are better ways, they are just choosing not to use them.

Re: Returns stuck at post office

FranandZoe — Wed, 21 Aug 2019 14:18:59 GMT

Lands End, Chicos and J Jill are just as bad.

Re: Returns stuck at post office

Nightowlz — Wed, 21 Aug 2019 14:48:29 GMT

It is the fault of QVC. They choose to use the cheapest shipping method available.

Since they use that packages sit around while priority mail is being delivered.
QVC packages get set aside until the Post Office has time to deliver them.

The return packages sit until they have a load full to be moved by an outside source.

I have only ordered 2 items so far this year.

Re: Returns stuck at post office

loriqvc — Wed, 21 Aug 2019 15:11:47 GMT

@Gabidog - If the USPS system shows that your package has been picked up by the third-party agent, you can track it at the agent's website after about 48 hours:

http://www.tracking.smartlabel.com/

The information will be basically the same as what you'd find with tracking your return on the QVC website, but sometimes an extra stop or two will be displayed, and the courier's site gets more frequent updates than the QVC site. This way, you can be sure that your return package is at least moving along, even if it's doing so slowly.

Re: Returns stuck at post office

Big Joanie — Wed, 21 Aug 2019 16:40:33 GMT

I often hesitate to order for the negative things I read about the

returns being processed .. Luckily I have never had a problem ...

Knock on Wood !!!

Last week I had a return .. used QvC label .. took the box to a very

small regional post office in a resort area .....5 days later the

return was on my credit card and also the item was removed from

my easy pay list .....Whew ......!!

Re: Returns stuck at post office

KentuckyWoman — Thu, 22 Aug 2019 16:52:25 GMT

Returns Stuck At Post Office

^^^^^^ This is exactly why I started "paying my way." In some cases it is cheaper and some not so much. It is ridiculous for a return to take three weeks to leave the local post office and get back to QVC. This three party shipping method is a disaster.

I pay for all my returns and the processing time is cut in half or better.

Re: Returns stuck at post office

Bjobrit — Sun, 25 Aug 2019 22:48:14 GMT

I always use their label because qvc gets automatically notified. If it gets list, they know it was returned. I never get a receipt. Also, if you call CS, they will refund. I've also had it where my delivery gets stuck in limbo at the p.o. QVC will resend it immediately, if you let them know. They can see it the same why I do.

Re: Returns stuck at post office

blackhole99 — Mon, 26 Aug 2019 00:18:57 GMT

I buy and return a fair amount from the Q and always use their return label. My local post office scans the package in front of me so I know it is in the system. Most times my returns are where they should be in a fair amount of time, but it should not take anymore than 5 to 7 business days for a return to show up at it's destination. I get very nervous when I have to return big ticket items and can't track them, that happened to me just recently, but my items got back to Rocky MT. NC in record time. Just the fact the customer cannot trust the Q's return system and feel the need to check up on them is not good.

Re: Returns stuck at post office

CalminHeart — Mon, 26 Aug 2019 10:51:49 GMT

If you use Q's label.....

1. It goes parcel post which is the slowest possible mail option. It usually makes the pony express look fast.

2. Most big companies now rely on third parties (not USPS) to move their packages from one hub/location to another so packages sit until that third party moves them. Many third parties move them just once a week.

I use Q's label only on larger items. i generally pay the postage for priority mail which is only a dollar more than the label. Priority mail has better tracking too.