topic Re: Returned Order Emails in Suggestion Box

Returned Order Emails

luvluvluv — Tue, 20 Aug 2019 14:56:01 GMT

I apologize if this has already been brought up, but I wish the emails notifying that a return has been proceesed would go back to having the item description and/or a picture of the item. Having just the order number and item number does me no good. I have to log on to my account to see which return has been processed. It gets too time consuming when I've shipped items for return at the same time. Not knowing which order the email refers to has made the emails pretty much useless.

Re: Returned Order Emails

Sadiesadie — Tue, 20 Aug 2019 15:01:46 GMT

Ooh, I agree @luvluvluv especially since it takes them so long to process the returns. HSN does a good job of that

Re: Returned Order Emails

countrylady — Tue, 20 Aug 2019 15:12:43 GMT

I agree!

Hope MODS are reading this.

Hope they also read our comments about increasing default font.

Re: Returned Order Emails

luvluvluv — Tue, 20 Aug 2019 15:12:53 GMT

@Sadiesadie I wish QVC would have the same return procedures as HSN. And I looove that HSN allows exchanges online. The QVC return/exchange is so outdated compared to HSN.

Re: Returned Order Emails

LexaMom — Tue, 20 Aug 2019 15:13:01 GMT

Yes - they have removed the item description in all the emails.. when they ship things, etc..I don't have the time to figure out which of a variety of items pertain to a specific email.

Re: Returned Order Emails

luvluvluv — Tue, 20 Aug 2019 15:14:54 GMT

@countrylady I hope the Mods are reading, too! It seems like our complaints and suggestions go nowhere.