topic Re: Shipping costs unreasonable! in Suggestion Box

Shipping costs unreasonable!

sbh59 — Sun, 21 Jul 2019 18:32:53 GMT

I find your shipping and return costs outrageous. I do return alot since I no longer to much brick and mortor shopping but your shipping and return policies are extremely outdated. Not to mention slow, irresponsibly packaged and your shippers are not the most responsive. I've heard about the new shipping center on th eway but when and what value does it truely offer with the mindset of gouging customers of every cent possible?

I suggest you get up to speed and take a clue from your online copetitors about the cost of shipping. You are soon to lose me as a frequient customers if something doesnt improve.

Re: Shipping costs unreasonable!

rms1954 — Sun, 21 Jul 2019 18:43:30 GMT

Some are much, much higher S&H I have found their return labels reasonable in comparison to some others. You have to make your choices. These posts threatening that they will lose you as a customer really won't get you anywhere.

Re: Shipping costs unreasonable!

Krimpette — Sun, 21 Jul 2019 18:57:04 GMT

JMHO, but if I had to return a lot, I'd be questioning if this was the best place to shop for me.

Re: Shipping costs unreasonable!

millieshops — Sun, 21 Jul 2019 18:58:31 GMT

@sbh59 I'm not a QVC executive, but I wouldn't think they'd be scared to have you shop some elsewhere - you already told them you're likely to return lots of what you order.

Re: Shipping costs unreasonable!

MW in Iowa — Sun, 21 Jul 2019 20:10:58 GMT

I've always thought return label was too high , but honestly when i have shipped it back myself it was usually a lot higher and i am using the cheapest method. I do not like beauty items shipped in envelopes , my It cleanser box was all smashed luckily the cleanser was still intact.

Re: Shipping costs unreasonable!

Q4u — Sun, 21 Jul 2019 20:25:04 GMT

All you have to do is sell on eBay (I have since 03) and you'll realize how much shipping actually does cost. I realize that a company like QVC receives a healthy discount on shipping because of volume, and I wish my little business could get one... but even with the Q's discount, shipping is shipping and the Q's is actually reasonable IMHO.

Re: Shipping costs unreasonable!

Love my grandkids — Sun, 21 Jul 2019 20:34:47 GMT

@sbh59 Alrighty then! I think Q will survive! I always chuckle at these people who post and threaten to leave QVC! I always think "So go already.'

Re: Shipping costs unreasonable!

K9buddy — Sun, 21 Jul 2019 21:11:54 GMT

If you’re referring to returning apparel, I do most of that shopping on Amazon or Nordstrom’s. Free shipping both ways.

Re: Shipping costs unreasonable!

Kachina624 — Mon, 22 Jul 2019 00:05:03 GMT

If you return a lot, you'll probably be leaving QVC soon and it won't be at your option. You then won't have to worry about shipping and other tedious stuff.

Re: Shipping costs unreasonable!

jackthebear — Sun, 21 Jul 2019 21:23:08 GMT

@Q4u wrote:
All you have to do is sell on eBay (I have since 03) and you'll realize how much shipping actually does cost. I realize that a company like QVC receives a healthy discount on shipping because of volume, and I wish my little business could get one... but even with the Q's discount, shipping is shipping and the Q's is actually reasonable IMHO.

yes shipping isn't cheap, I have a side hustle too,

however, a company like Q could be more creative and come up with some ways to give shipping deals, realistically I don't think anyone thinks or expects free shipping all the time.

they don't want to or aren't being pushed to by sales right now

Re: Shipping costs unreasonable!

GenXmuse — Sun, 21 Jul 2019 23:56:10 GMT

Doesn’t sounds like a good fit for either parties. If I had to return “a lot” I would think twice about buying here.

Re: Shipping costs unreasonable!

CalminHeart — Mon, 22 Jul 2019 11:11:42 GMT

@sbh59 wrote:
Ignore the snarky responses. You're as entitled to your opinion as they are to theirs.

I can usually find a comparable but better quality items elsewhere for less money, with a promo code, with free shipping, etc. Q is not known for competitive pricing. There are lots of reputable women's clothing and other websites - just be sure they're reputable. Even sites like Lands End and Kohl's are cheaper than Q with most of their promo codes. Right now, LE is offering 40% off regular priced items. They had a promo code for sale priced items the other day too. If they don't have the promo code you need, just wait a few days and they likely will.

Good luck to you.

Re: Shipping costs unreasonable!

Iris in bloom — Mon, 22 Jul 2019 23:40:29 GMT

QVC, has average return policies, but very expensive. But the main issue for most is the amount of time it takes to process a return, it makes you wonder if they can't afford to hire good people. I think it causes people to lose confidence.

Re: Shipping costs unreasonable!

joy1515 — Sat, 03 Aug 2019 00:05:59 GMT

I agree with the outrageous shipping and handling costs. Last night a purse shipping was 12 dollars or more. By the time you check out, the cost of the item is the same as going to the store. There are few deals to be had on this site.