topic Re: Amazon’s newest return option.... in Suggestion Box

Amazon’s newest return option....

SunValley — Tue, 02 Jul 2019 02:05:35 GMT

Is awesome! QVC please offer a similar option to opt for a return code to be scanned at a UPS Store—they print the label, package the item, and immediately acknowledge receipt. I returned an item this morning and had my return acknowledged by Amazon within 30 minutes. It took me all of 30 seconds in the UPS Store. No packages sitting for days at the PO and then me waiting for a refund days after the package actually gets to the return center. Exchanges could be done this way too and replacements shipped when the bar code is scanned. No more “sorry, your size/color sold out during the 10 days it took the return center to process your request.”

i know not everyone lives near a UPS Store, but for those who do, this was simple and quick.

Re: Amazon’s newest return option....

Jtdmum — Tue, 02 Jul 2019 01:05:45 GMT

I so totally hate their new policy I want my prime membership dues back.

We have no ups facility with hours outside business hours. When you work, how do you return. So I get to pay 6.95 to return,

I hope they tank on this one.

Re: Amazon’s newest return option....

kermiefrog — Tue, 02 Jul 2019 01:23:09 GMT

@SunValley I used Amazon’s new return system about a month ago to return two pairs of denim shorts that didn’t fit my hubby. I couldn’t believe that all I had to do was take the shorts into the mail center (it services USPS, UPS, and FedEx) and give them my phone to scan the return code that Amazon emailed me and the guy took the shorts and he boxed them up and sent me on my way. When I got home ten minutes later, I checked my Amazon account and I had already been credited my FREE return! Amazon is looking better all the time!

Re: Amazon’s newest return option....

SunValley — Tue, 02 Jul 2019 01:34:08 GMT

I have returned so few Amazon orders that I was unaware that their other return options were changed in the process and also understand why this is not good for those who do not have easy access to a UPS Store. Leaving this as the only free option is understandably maddening.

But I would like to see a sImilar service as an additional option for QVC returns. The technology is available and would speed up return processing.

Re: Amazon’s newest return option....

SunValley — Tue, 02 Jul 2019 01:36:10 GMT

@kermiefrog It is so easy and none of the packaging headaches.

Re: Amazon’s newest return option....

World Traveler — Tue, 02 Jul 2019 01:55:16 GMT

@SunValley I experienced the same thing today. I wanted to return something and one of the options was to go to UPS, didn't have to have a box to put the item in, printed out a scan for UPS. Took it to them without a box and showed the scan, and they gave me a receipt. That was nice and easy!

Re: Amazon’s newest return option....

sunshine45 — Tue, 02 Jul 2019 02:05:14 GMT

had a defective item delivered last week. 3 out of the 4 items were fine. they sent me out a new one and told me that i have until the end of the month to return the damaged one. they sent me an email with a code that can be scanned. i can return it to a kohls, i can return it to a UPS store, i can call UPS for a free pickup.

Re: Amazon’s newest return option....

SunValley — Tue, 02 Jul 2019 02:12:52 GMT

With so much of what QVC offers being available from other online retailers, easy pay is not going to save the day. The ease of returns and quick refunds and replacements will drive many customer decisions on where they choose to shop. QVC is making changes, but they seem reactive rather than proactive, and I wonder if they will again be innovative leaders.

Re: Amazon’s newest return option....

mspatmac — Tue, 02 Jul 2019 02:19:38 GMT

I agree with you. I always check Amazon before I buy from the Q. So much easier

Re: Amazon’s newest return option....

loriqvc — Tue, 02 Jul 2019 02:30:51 GMT

@Jtdmum wrote:
I so totally hate their new policy I want my prime membership dues back.

We have no ups facility with hours outside business hours. When you work, how do you return. So I get to pay 6.95 to return,

I hope they tank on this one.

@Jtdmum - The scan codes don't come through well on my phone, so I still select the option of printing my own labels for my return packages and dropping them off at UPS acceptance locations (no additional cost for this). I'm glad the scanning approach works for many people, but I'm happy that I can continue to use the "old school" return option.

Re: Amazon’s newest return option....

MarkeieMark — Tue, 02 Jul 2019 03:52:18 GMT

It is so good, and so easy. I've only had to return once, and it was last week. Could not believe how fast, and easy. Got the refund liteally the next day.

Re: Amazon’s newest return option....

aroc3435 — Tue, 02 Jul 2019 10:42:02 GMT

@Jtdmum Guess it depends on where you live. The UPS store nearest me in DC is open Monday through Saturday from 9:00 a.m. until 7:00 p.m. Some others that are located in the heavily office/business districts open as early as 7:30 a.m.

If I was still working I would be able to go after work or on Saturday.

Can you still utilize the option where UPS will pick up your return?

Re: Amazon’s newest return option....

CalminHeart — Tue, 02 Jul 2019 10:42:10 GMT

@Jtdmum

I'm not a fan either. The nearest UPS store/office is 15 miles away. I see UPS trucks on my street and there is a drop less than 1 mile from my home. I will continue to print my own label.

Those who live close to a UPS store will probably like it.

Re: Amazon’s newest return option....

Miss Pepsi — Tue, 02 Jul 2019 14:58:06 GMT

I will continue to print my labels as well. I print them seal the package and take it to work. UPS stops almost every day so I just give it to the driver, easy peasy, for me to get to a UPS store I would have to wait until Saturday and that is if I had nothing else to do on a Saturday. NO THANKS

Re: Amazon’s newest return option....

NickNack — Tue, 02 Jul 2019 15:34:32 GMT

@Jtdmum wrote:
I so totally hate their new policy I want my prime membership dues back.

We have no ups facility with hours outside business hours. When you work, how do you return. So I get to pay 6.95 to return,

I hope they tank on this one.

@Jtdmum That's just an option that's new. You can still print a return label for free. If you can't figure it out, call Amazon and they'll tell you how to do it.

Re: Amazon’s newest return option....

Jtdmum — Wed, 03 Jul 2019 23:58:43 GMT

@aroc3435 The store here is also 9a-7p. I'm gone for work long before 9am and never return until after 7pm.

Saturdays means I have to drive about 15 minutes accross town and honestly, I my Saturdays are jammed. I tried Staples, they aren't "allowed" to take the amazon returns for ups and not sure if they are going to be able to in the future. It's saving me lots of $$ at this point. Between Q not refunding shipping charges and now Amazon...I'll be a wealthy uncluttered lady soon!

Re: Amazon’s newest return option....

SunValley — Thu, 04 Jul 2019 00:26:54 GMT

I dropped off a QVC return at the PO 10 days ago using a QVC prepay label, and today got the email saying it was finally picked up and is in transit. That is messed up. And of course it will take another 4-7 days to arrive at the processing facility. It’s anyone’s guess when the refund will show up in my account. From the day I ordered the item to the day the refund is in my account will be at least 22 days.

Compare this to the Amazon system. In 30 minutes from the time I dropped off my return, Amazon credited my account, and my credit posted the next day. From the day I ordered the item to the time my refund posted took just 4 days.

QVC’s return system is in need of major upgrading.

Re: Amazon’s newest return option....

Greeneyedlady21 — Sat, 06 Jul 2019 00:19:11 GMT

Some Kohls stores accept Amazon returns. My local Kohls just started doing it, I haven't tried it yet.

Re: Amazon’s newest return option....

loriqvc — Sat, 06 Jul 2019 15:31:35 GMT

I had to initiate a return today, and two new options were offered: returning at Kohl's and returning at Whole Foods, with no label required for either location. I was surprised to see those venues specifically highlighted. I still chose to print the UPS label myself.

Re: Amazon’s newest return option....

World Traveler — Sat, 06 Jul 2019 20:20:03 GMT

I forgot to mention that within 24 hours of taking the returned product to UPS, the credit showed on my account with Amazon. Now THAT is fast! I assumed they would want to have the item in hand, but I guess UPS having it in their hands is the same as Amazon having it.