topic Re: Stop Using UPS Mail Innovations in Suggestion Box

Stop Using UPS Mail Innovations

Liberty10 — Thu, 27 Jun 2019 13:52:00 GMT

From what I gather, quite a few people have asked that QVC stop using UPS Mail Innovations. Packages seem to sit for days, you cant track it. I am curious to know, why is it taking upwards of a week to receive items? In order to get it in a few days there are outrageous shipping costs. Most retailers and online businesses now have a 2 day delivery, with no extra fees, which is great when you forget a birthday/anniversary, etc. Wonder if QVC will ever jump on that bandwagon. I have no doubt that they lose business to competitors due to shipping costs and length of time to receive.

Re: Stop Using UPS Mail Innovations

KingstonsMom — Thu, 27 Jun 2019 14:05:01 GMT

@Liberty10

I agree, but if they dropped them, we would probably end up with something even worse, if that's possible, LOL!

They use this one because it's most cost efficient for them, emphasis on 'them'.

Re: Stop Using UPS Mail Innovations

depglass — Thu, 27 Jun 2019 14:19:55 GMT

I have many shipping problems since I use a post office box. Virtually all of them are when two shippers are involved. Please stop.

Re: Stop Using UPS Mail Innovations

KKJ — Thu, 27 Jun 2019 15:02:36 GMT

@depglass wrote:
I have many shipping problems since I use a post office box. Virtually all of them are when two shippers are involved. Please stop.

I too have probs with my PO box and the Q. Problem is the Q only allows one address listed in my profile & I used to have my street addy as UPS of course must have street address. Now, however, my PO has gotten picky about not delivering pkg if just street addy is listed (they used to, not sure why they won't anymore). So because of this I had a JM kit that I really wanted returned to sender by PO. Was so annoyed.

Re: Stop Using UPS Mail Innovations

Kachina624 — Thu, 27 Jun 2019 15:25:24 GMT

@Liberty10. All major shippers, including Amazon, are now using this service. Better get used it as it's not going anywhere.

Re: Stop Using UPS Mail Innovations

x Hedge — Thu, 27 Jun 2019 16:46:21 GMT

@Liberty10

I actually do very well with mail innovations.

My USPS substation and my letter carrier are both tops at getting packages sorted and delivered quickly.

But if your station's supervisor or your particular carrier is incompetent, uncaring, or lazy, you can have considerable delays.

That is due to the USPS employees, not QVC.

My shipping problems come with anything that comes in via FedEx. One particular driver seems to have something to prove.

Re: Stop Using UPS Mail Innovations

CinNC — Thu, 27 Jun 2019 17:29:07 GMT

I have issues with UPS deliveries. My packages arrive dirty and covered in footprints - most of the time I have to wash them off before opening. The boxes are very dirty also and sometimes crushed and half opened. When delivered via UPS/USPS, the packages are intact and clean.

Re: Stop Using UPS Mail Innovations

GodBlessAmerica — Thu, 27 Jun 2019 17:34:58 GMT

Wanted to add my thoughts. I have the same frustrations with the delays but also an additional problem unrelated to QVC. My mail carrier does not like delivering packages especially if requires her to get out of her truck and bring to my door. (I have told her she can come in my driveway, it takes her right up to my side porch.) Several months ago I saw her walking up to the porch and went out to meet her to get my package. I said hello and thanks, she replied "I'm so over you" and left in a huff. On several other occasions she's been downright rude when I've seen her just putting the packages in my box.

Two days ago she left two packages in the mail box, one intact but the other empty. (It was supposed to be a pair of pants, shipped in those plastic bags.) There was a small slit in the top but otherwise no tears but was obviously empty. I took the bag to our Post Office just to see if perhaps the pants had somehow fallen out of the bag and were in her truck, but no luck. The Postmaster said he was going to tell the carrier not to deliver obviously empty packages in the future. I probably should have asked him not to do that. Anyway, QVC will issue credit (now out of my size in pants) so no big deal. I saw the carrier again this morning, said good morning, no response. This may seem small but it is an aggravation I don't need in my life. I always worry she will sabotage my mail somehow, she just seems angry with me all the time. Maybe I'm just paranoid. I do order A LOT from QVC and other vendors but I can't help how items are shipped.

Making a short story long here but bottom line, I will think twice before ordering anything else that might be shipped via mail. I'm hesitant to report her so I can either deal with it or make changes myself. Have a few beauty products in my cart right now but might just forget it since they're usually shipped by mail. As I said, this is an aggravation I don't need. Mail Innovations is not every efficient or customer friendly even without mail carrier issues.

Re: Stop Using UPS Mail Innovations

loriqvc — Thu, 27 Jun 2019 18:11:43 GMT

@Liberty10 - Welcome to the boards! There are three basic types of service QVC uses for delivery: UPS, UPS SurePost, and USPS. I don't believe the company uses UPS Mail Innovations, but if that happens, the package delivery is actually just initiated by UPS and completely handled by the USPS, so if you're having trouble tracking a Mail Innovations package, you should try using the USPS site instead of the UPS site. It is UPS SurePost that has the package travel via UPS for most of its journey and then hands off the final delivery to the USPS.

With regard to shipping costs, QVC is unlikely to ever offer free shipping for more than a few hours or a day here and there, as its profit model is built in part on saving money by charging customers for shipping. And the rates are really quite reasonable, in line with what it actually costs (or less) for shipping via the major couriers. The company has indicated that it is working on improving its supply chain and processing and delivery, so we'll hope the changes reach everyone soon—many of us have already started getting our orders more quickly and efficiently.

Happy shopping...

Re: Stop Using UPS Mail Innovations

KKJ — Thu, 27 Jun 2019 18:20:53 GMT

@GodBlessAmerica wrote:
Wanted to add my thoughts. I have the same frustrations with the delays but also an additional problem unrelated to QVC. My mail carrier does not like delivering packages especially if requires her to get out of her truck and bring to my door. (I have told her she can come in my driveway, it takes her right up to my side porch.) Several months ago I saw her walking up to the porch and went out to meet her to get my package. I said hello and thanks, she replied "I'm so over you" and left in a huff. On several other occasions she's been downright rude when I've seen her just putting the packages in my box.

Two days ago she left two packages in the mail box, one intact but the other empty. (It was supposed to be a pair of pants, shipped in those plastic bags.) There was a small slit in the top but otherwise no tears but was obviously empty. I took the bag to our Post Office just to see if perhaps the pants had somehow fallen out of the bag and were in her truck, but no luck. The Postmaster said he was going to tell the carrier not to deliver obviously empty packages in the future. I probably should have asked him not to do that. Anyway, QVC will issue credit (now out of my size in pants) so no big deal. I saw the carrier again this morning, said good morning, no response. This may seem small but it is an aggravation I don't need in my life. I always worry she will sabotage my mail somehow, she just seems angry with me all the time. Maybe I'm just paranoid. I do order A LOT from QVC and other vendors but I can't help how items are shipped.

Making a short story long here but bottom line, I will think twice before ordering anything else that might be shipped via mail. I'm hesitant to report her so I can either deal with it or make changes myself. Have a few beauty products in my cart right now but might just forget it since they're usually shipped by mail. As I said, this is an aggravation I don't need. Mail Innovations is not every efficient or customer friendly even without mail carrier issues.

Wow, that is unbelievably rude on her part. I don't blame you for being aggravated. That's her job, and shouldn't matter how many pkgs you get. Why do people have to be that way? If she doesn't like her job she should quit.

Re: Stop Using UPS Mail Innovations

Kachina624 — Thu, 27 Jun 2019 18:39:46 GMT

@GodBlessAmerica. I believe postal regulations require mail to be delivered regardless of its tardiness or condition. Sounds like your local people are making up their own regulations. You may have to eventually complain. You might point out to your rude carrier that you are her job security.

Re: Stop Using UPS Mail Innovations

loriqvc — Thu, 27 Jun 2019 18:55:17 GMT

@GodBlessAmerica - At the very least, I think you should continue to report your carrier's bad behavior to the local post office; based on what you've described, it seems unlikely that you're the only person she's causing problems for, and if that's the case, she really needs to find another job.

Re: Stop Using UPS Mail Innovations

meem120 — Thu, 27 Jun 2019 18:58:34 GMT

Id like to have the choice!! We use to. We could choose UPS, Priority Mail, 2 day shipping etc. I mean why would the Q care. Im the one paying for it!!!

Re: Stop Using UPS Mail Innovations

mspatmac — Thu, 27 Jun 2019 19:27:04 GMT

I hate mail inovations so much that I upgraded (at a cost of course) with UPS and all my packages are now delivered by UPS. I used to track on the USPS app and found an average of a two to three day gap between when USPS received the package and it was delivered to me. Direct mail is a bit better. Amazon is still the best

Re: Stop Using UPS Mail Innovations

GodBlessAmerica — Thu, 27 Jun 2019 19:59:08 GMT

I'm in a small town with a very small Post Office and yes they do their own thing, It's really hit and miss around here. I just feel if I complain I'll wind up with more trouble but you are right, I really should. I guess it's too much to expect that Post Office employees would appreciate the business.

Re: Stop Using UPS Mail Innovations

loriqvc — Thu, 27 Jun 2019 20:30:42 GMT

@GodBlessAmerica - My brother has worked for the USPS for over 20 years. The job certainly has its ups and downs, and he advanced from being a carrier a long time ago, but he generally likes what he does and thinks the company is great. While it is true that each individual post office is going to run things slightly differently, the overall attention to detail and customer service focus of the organization should (hopefully) be important to every entity and employee. Good luck with whatever you decide to do!

Re: Stop Using UPS Mail Innovations

GodBlessAmerica — Thu, 27 Jun 2019 21:45:32 GMT

Thanks loriqvc. I know there are some great postal workers. We had our previous carrier for 15 years, she was like part of the family and really took good care of the neighborhood.

Re: Stop Using UPS Mail Innovations

KathyM23 — Fri, 28 Jun 2019 00:02:46 GMT

@CinNC

I have the same issue. While I get good service from the UPS drivers, the packages arrive gritty with black marks all over them like they were stuck in a conveyor belt or run over with a truck. The packages from USPS arrive clean and in good condition. My postman puts them on a table on the porch - although I recently got a substitute postman and he is putting them in the mail box. I am going to request that he put them on the porch when I see him. Don't like having them jammed into the mailbox.

Re: Stop Using UPS Mail Innovations

Nataliesgramma — Fri, 28 Jun 2019 09:35:36 GMT

@Kachina624 wrote:
@Liberty10. All major shippers, including Amazon, are now using this service. Better get used it as it's not going anywhere.

I agree.....ordered something from The Dismey Store and this is the first time they are shipping it with Mail innovations

Re: Stop Using UPS Mail Innovations

ID2 — Fri, 28 Jun 2019 10:13:58 GMT

@GodBlessAmerica wrote:
Wanted to add my thoughts. I have the same frustrations with the delays but also an additional problem unrelated to QVC. My mail carrier does not like delivering packages especially if requires her to get out of her truck and bring to my door. (I have told her she can come in my driveway, it takes her right up to my side porch.) Several months ago I saw her walking up to the porch and went out to meet her to get my package. I said hello and thanks, she replied "I'm so over you" and left in a huff. On several other occasions she's been downright rude when I've seen her just putting the packages in my box.

Two days ago she left two packages in the mail box, one intact but the other empty. (It was supposed to be a pair of pants, shipped in those plastic bags.) There was a small slit in the top but otherwise no tears but was obviously empty. I took the bag to our Post Office just to see if perhaps the pants had somehow fallen out of the bag and were in her truck, but no luck. The Postmaster said he was going to tell the carrier not to deliver obviously empty packages in the future. I probably should have asked him not to do that. Anyway, QVC will issue credit (now out of my size in pants) so no big deal. I saw the carrier again this morning, said good morning, no response. This may seem small but it is an aggravation I don't need in my life. I always worry she will sabotage my mail somehow, she just seems angry with me all the time. Maybe I'm just paranoid. I do order A LOT from QVC and other vendors but I can't help how items are shipped.

Making a short story long here but bottom line, I will think twice before ordering anything else that might be shipped via mail. I'm hesitant to report her so I can either deal with it or make changes myself. Have a few beauty products in my cart right now but might just forget it since they're usually shipped by mail. As I said, this is an aggravation I don't need. Mail Innovations is not every efficient or customer friendly even without mail carrier issues.

@GodBlessAmerica

Wow, I would never put up with treatment like you've been getting from your carrier. Go to your local PO and ask to speak to the postmaster general (her boss). Tell them what she said to you. You will instantly see a change in your carriers disposition. In my old house, I had problems with my carrier. All it took was a short chat with her boss and things improved.