topic Re: Dear Qvc... in Suggestion Box

Dear Qvc...

birkigirl — Fri, 11 Jul 2014 12:53:59 GMT

As a long time customer I enjoy many products you offer. I typically only buy specific things I need and use on daily basis.. However, lately when I turn into watch when I can, all I see or notice is not so much about the products you offer, but more about specific hosts.. Why is your company turning into a platform to promote your salespeople and not about the products you offer??. The salespeople you put on air should be to encourage me to buy merchandise from you,rather than what they do in their personal lives, etc.. Not that interested!,,..

Re: Dear Qvc...

mosky — Fri, 11 Jul 2014 16:00:07 GMT

Agree 100%

Re: Dear Qvc...

Tinkrbl44 — Fri, 11 Jul 2014 17:08:04 GMT

I think some moron at QVC thinks that if we view the hosts as "friends", then we'll buy more from them. Of all the current hosts, what's annoyed me the most lately is how Amy was indulged and acted like she's the only woman to ever have a baby. It was truly obnoxious ..... no professionalism.

With all the hassles Lisa has had with that crazy stalker, you'd think they'd think twice about exploiting their hosts so much!

Re: Dear Qvc...

apple1964 — Sat, 12 Jul 2014 13:54:05 GMT

And maybe Lisa will learn from her stalking experience not to post so many pictures of herself on her Face book page.

Re: Dear Qvc...

Spurt — Sat, 12 Jul 2014 16:31:50 GMT

I think QVC is focusing on the host more and more since the merchandise they are now show on air is way too limited and repeated too often, so its a way to cover up QVC's lousy lineup

And yes I change the channel or find something else to do.....a Shopping Channel should be about the PRODUCTS and NOT the hosts!

Re: Dear Qvc...

stevieb — Sat, 12 Jul 2014 16:38:57 GMT

Exactly. They have to try to focus on something other than the same stale brands repeated in an endless rotation of boredom...

All together now: Dell, HP, Vitamix, Keurig, Kitchen Aid, Graver, Othaheels, Philosophy, Dyson, Sleep Number, Wen, rinse... repeat... repeat... repeat... repeat... and then repeat again...

Re: Dear Qvc...

Pook — Sat, 12 Jul 2014 17:14:13 GMT

On 7/12/2014 Matty6 said:
And maybe Lisa will learn from her stalking experience not to post so many pictures of herself on her Face book page.

Lisa was stalked long before social media existed!!

Re: Dear Qvc...

seniorCTzn — Sun, 13 Jul 2014 18:14:03 GMT

birkigirl, I'm surprised your post has not been poofed. I seriously think the Q would like to be able to wave their magic wand and make ALL negative comments/remarks go away. This isn't a social medial channel, its a television "store", where some people prefer to shop for specific items/brands and where others tune in to browse. The endless chatter, giggling and otherwise non-item related banter has far exceeded the pertinent information that should be given to any potential buyer to make an informed purchase.

Re: Dear Qvc...

Puggirl — Sun, 13 Jul 2014 18:31:46 GMT

How about stating what the warranties are on things and how many ounces are you getting with your skin care.

Re: Dear Qvc...

millieshops — Sun, 13 Jul 2014 21:24:16 GMT

I think they do it because attaching a name to a product sells. You only have to "listen" to the poster who love Louis, or feel sad that Judith sold her company, or who get as involved with Chaz' dogs as they do with his WEN to know making that human connection is part of the whole marketing scheme.

I'm absolutely certain that the first time I ordered Ripka, it was partially because of Judith's personality. Fortunately for me, the pieces I ordered (and this was long before I even knew these boards existed) went back the same day they arrived because the quality was non-existent. I tried once more maybe 5 years later, but the power of personality doesn't overcome the power of a product that doesn't work for me and in spite of liking Judith's manner, I don't own any of her jewelry. Maybe if I were younger and led a different life, I'd buy something couture, but that's just not happening.

Works the other way, too. I like what I order from Susan Graver, but just look at all the posts from people who admit they don't buy her line because of her personality. They are virtually admitting that it matters whose name is attached to products. And I can't think of any reason for QVC not to promote from within when they have personalities millions are already familiar with. imo.

Names are all over, not just at QVC. Without even moving from my computer chair, I see Kate and Vera and Tory. Who's in your house?

Re: Dear Qvc...

Krimpette — Mon, 14 Jul 2014 12:11:22 GMT

I, for one, have ZERO interest in the personal lives of the hosts. I shop some stores locally and, while I'm a "regular" in some places, our friendly chitchat is more about the items they sell or even the weather or current events. I know virtually nothing about their personal lives. It doesn't make me buy less from them because of that!!!! In fact, it might even make me buy more!

Re: Dear Qvc...

corita — Mon, 14 Jul 2014 16:40:24 GMT

Thank you...thank you!!! Have been saying the same for years. I am not interested in anything personal related to the hosts - family/children, pets, vacations/trips, home decor or personal attire!! As I have stated in the past...do you care what your Target salesperson eats for dinner or what your Dillards cashier's child does for fun or if your salesperson at Home Depot likes to travel??? The answer is probably a resounding NO!!

All Q hosts and salespeople at retail stores are just people that engage in selling...that is their job!! Please QVC, keep the item presentation focused on the product!! I would prefer for hosts to show the inside of a purse, to describe the item in dimensions and textures, to present the clothing colors correctly without mixing them up etc etc.....

Re: Dear Qvc...

Steffdoggy10 — Mon, 14 Jul 2014 18:20:26 GMT

On 7/14/2014 corita said:
Thank you...thank you!!! Have been saying the same for years. I am not interested in anything personal related to the hosts - family/children, pets, vacations/trips, home decor or personal attire!! As I have stated in the past...do you care what your Target salesperson eats for dinner or what your Dillards cashier's child does for fun or if your salesperson at Home Depot likes to travel??? The answer is probably a resounding NO!!

All Q hosts and salespeople at retail stores are just people that engage in selling...that is their job!! Please QVC, keep the item presentation focused on the product!! I would prefer for hosts to show the inside of a purse, to describe the item in dimensions and textures, to present the clothing colors correctly without mixing them up etc etc.....

I totally agree with everything you said! I don't care what flavor of ice cream is a hosts favorite or what their favorite color is!!!!! It's all a sales ploy anyways to make us feel like we are friends with the host, thus trusting everything they tell us. Really annoying. Please get back to actually telling us about the products being sold!

Re: Dear Qvc...

vickie25 — Wed, 16 Jul 2014 22:38:53 GMT

On 7/13/2014 millieshops said:
I think they do it because attaching a name to a product sells. You only have to "listen" to the poster who love Louis, or feel sad that Judith sold her company, or who get as involved with Chaz' dogs as they do with his WEN to know making that human connection is part of the whole marketing scheme.

I'm absolutely certain that the first time I ordered Ripka, it was partially because of Judith's personality. Fortunately for me, the pieces I ordered (and this was long before I even knew these boards existed) went back the same day they arrived because the quality was non-existent. I tried once more maybe 5 years later, but the power of personality doesn't overcome the power of a product that doesn't work for me and in spite of liking Judith's manner, I don't own any of her jewelry. Maybe if I were younger and led a different life, I'd buy something couture, but that's just not happening.

Works the other way, too. I like what I order from Susan Graver, but just look at all the posts from people who admit they don't buy her line because of her personality. They are virtually admitting that it matters whose name is attached to products. And I can't think of any reason for QVC not to promote from within when they have personalities millions are already familiar with. imo.

Names are all over, not just at QVC. Without even moving from my computer chair, I see Kate and Vera and Tory. Who's in your house?

Good post. I agree with you. I don't mind hearing about their personal lives but only as long as it doesn't interfer with providing the information and details of the items they are presenting. Lately the chit chat seems to be in lieu of providing details needed for me to make a purchasing decision.. I do admit that if Lisa really likes an item she's presenting, and orders it on air, I do take a 2nd look at it. That is mainly because her style is more my style.

Re: Dear Qvc...

misschristy — Wed, 30 Jul 2014 17:15:02 GMT

On 7/13/2014 puggirl said: How about stating what the warranties are on things and how many ounces are you getting with your skin care.

I agree with the OP and also your comment. Relevant information is rarely given anymore. Now that the hosts blather so much about themselves, I actually feel less like they are a "friend". They aren't doing their jobs. There are a few hosts who do. Right now I only watch because I love Isaac's fashions and I love Hagit and the Israeli designers. I have enough pearls, so Honora isn't even a draw anymore. That's it. Maybe an occasional seasonal decoration. I also love Dr. Roth's skincare.

If I'm spending money on Shipping & Handling, I want to know the facts about the product.

It's easier for the hosts to ramble on about inane things than to do their homework about the products. I also think that the current management is probably Generation "X" or whatever. Young people who are superficial and think the shallow and frenzied presentations are wonderful. Well, maybe when their bottom line shows that it's a failure eventually, a light bulb will go on in their heads. It may work for a while, but in the end people will get disgusted sending things back. If QVC wants to cut down on returns, one way of doing that would be to have better presentations and camera shots and honesty about the products. For example, dishonesty might mean "skipping over a really important fact". One time I got caught up in a frenzy over a purse (this was about 8 years ago). The colors were going, going....... Well the purse had no closure at all. No zipper, no magnet. No, it wasn't the GILI. I can't even imagine how many people returned those purses.