topic Re: QVC Shipping Practice...What do you think? in Suggestion Box

QVC Shipping Practice...What do you think?

Snowhite714 — Thu, 25 Apr 2019 21:17:09 GMT

Just curious. What do you think about being able to cancel an order if it doesn't ship by QVC's estimated date? With all the shipping delays that we've been experiencing, I think that we should be given the option to cancel an order if the estimated date is missed. Your thoughts. Have a good day.

Re: QVC Shipping Practice...What do you think?

meem120 — Thu, 25 Apr 2019 20:42:15 GMT

I think if its not shipped within 3 days we should have the right to cancel.

Re: QVC Shipping Practice...What do you think?

ALRATIBA — Thu, 25 Apr 2019 20:48:08 GMT

Makes no difference to me. I don't order anything that I need to receive quickly.

If I'm in a rush, I either go out and buy it ... or buy it at Amazon.

Re: QVC Shipping Practice...What do you think?

millieshops — Thu, 25 Apr 2019 20:53:37 GMT

Because what I order from QVC, nowdays anyway, I can't buy elsewhere, I really don't care all that much - and I've been one of the lucky ones here in the Forums in that so fat my orders have arrived virtually 200% of the time on or before their EDD which I always know before I buy.

I have no idea what percentage of their buyers those we see here actually represent. For as long as I can remember, companies always hear more often from those with problems than from pleased buyers. At one time as a NYState Englsih teacher, one of the requirements for mynon-Regents students was to be able to write an acceptable letter of complaint. No orders to explain how to compliment!

Re: QVC Shipping Practice...What do you think?

maximillian — Thu, 25 Apr 2019 20:55:03 GMT

I shop quite a bit online, with QVC and with other companies. Hands down, QVC has the absolute WORST shipping of all companies that I have dealt with. First of all, shipping should be free, at least free after puchasing a certain dollar amount. Second, we can't seem to cancel. Third, shipping is too slow. Fourth, errors are frequent. Returns are also too slow. It's becoming discouraging to shop QVC. Almost to the point where it's no longer worth the bother.

Re: QVC Shipping Practice...What do you think?

Katcat1 — Thu, 25 Apr 2019 21:09:36 GMT

First of all, I think it is totally UNACCEPTABLE that it takes 5 or 6 days to ship out. Other companies I do business with ship out in 1 or 2 days. With QVC, you almost forget you ordered something. I think QVC needs to hire more people in shipping dept. instead of all these new hosts.

Re: QVC Shipping Practice...What do you think?

Krimpette — Thu, 25 Apr 2019 21:41:59 GMT

I think the orders stay in "processing" way too long. I think if that status doesn't change within 3 days, cancellation should be an option for us.

Re: QVC Shipping Practice...What do you think?

GAQShopr53 — Thu, 25 Apr 2019 22:03:57 GMT

This was the first time I ever had a 10 day shipping wait from QVC and wondered if it was due to the order being placed on a "free shipping" day. I do agree that if the item is not in stock it should be placed in "advanced/waitlist" status giving the customer an option to wait for shipment or cancel.

Re: QVC Shipping Practice...What do you think?

Daysdee — Fri, 26 Apr 2019 00:36:25 GMT

I have decided not to order so many items lately because the $5.50 shipping was a dealbreaker. Wanted two or three beauty items, but the added cost would be $12.50. Checked and Macy's and Sephora had the same items so I ordered with free shipping and free returns (if necessary).

Re: QVC Shipping Practice...What do you think?

jackthebear — Fri, 26 Apr 2019 11:58:18 GMT

I think so, should be able to if the order hasn't shipped , absolutely any reason not to.

lousy software and shipping model

Re: QVC Shipping Practice...What do you think?

buddylou — Sat, 27 Apr 2019 21:17:48 GMT

@Katcat1 wrote:
First of all, I think it is totally UNACCEPTABLE that it takes 5 or 6 days to ship out. Other companies I do business with ship out in 1 or 2 days. With QVC, you almost forget you ordered something. I think QVC needs to hire more people in shipping dept. instead of all these new hosts.

I completely agree. It’s ridiculous that we can’t edit our item the next day as it’s in process, yet it stays in process for 5 to 6 days. Totally Ridiculous!!!

Re: QVC Shipping Practice...What do you think?

San Antonio Gal — Sat, 27 Apr 2019 21:28:07 GMT

@millieshops wrote:
Because what I order from QVC, nowdays anyway, I can't buy elsewhere, I really don't care all that much - and I've been one of the lucky ones here in the Forums in that so fat my orders have arrived virtually 200% of the time on or before their EDD which I always know before I buy.

I have no idea what percentage of their buyers those we see here actually represent. For as long as I can remember, companies always hear more often from those with problems than from pleased buyers. At one time as a NYState Englsih teacher, one of the requirements for mynon-Regents students was to be able to write an acceptable letter of complaint. No orders to explain how to compliment!

The posters here on these forums are a random sample of the entire customer base So, if there are a large number of posters with shipping issues on the forums, then more than likely, there are shipping problems within the entire customer base.

Re: QVC Shipping Practice...What do you think?

AMJ1234 — Thu, 02 May 2019 14:47:56 GMT

Shipping, returns, getting the correct item, everything in this arena with QVC has declined. I ordered products on 04/20/19 and on 04/25/19, received an email that my shipment would be delayed, but it would arrive by 05/02/19....checked order status today and the items are still in SC, I live in OH, doubt I'm going to get them today....why should it take 10 days for an item to ship and I don't have the ability to cancel? RIDICULOUS!

Re: QVC Shipping Practice...What do you think?

Jepster — Sat, 04 May 2019 13:52:48 GMT

I totally agree! Processing is taking forever and I think we should be able to cancel if still in “processing”! Shipping is a rip-off, especially if you have to return something. I shop online alot, with QVC AND other companies, and many companies offer free shipping in general, or over a certain dollar amount spent. With FREE returns!

QVC is making lots of money on shipping, for sure, as you pay both ways.

I used to receive my items within 1 week, but, lately it’s in processing for a week, then shipped out. Only rarely do I receive something within a few days of ordering ( must be from a wharehouse that is close to me). I am finding this shipping issue annoying, along with the fact that you can’t cancel an order - unless you catch it within like 30 minutes or something! GRRRRR!

Re: QVC Shipping Practice...What do you think?

Lisa now in AZ — Sat, 04 May 2019 17:23:43 GMT

I know that order status shows processing from essentially the time the order is placed. A lot of times lately, the orders are shipped from the vendor and not QVC, so they really don't have control over that. It is annoying and frustrating not be see movement on our orders, but, as long as they arrive by the EDD, I guess it doesn't matter. They give themselves plenty of padding on the time when they set the EDD. However, if it is still in process on the EDD, I believe we should be able to cancel or get a partial refund (especially the shipping costs) when it shows up.

Amazon has many third-party vendors, and yet they stand behind their principles. When something is not delivered within the 2 day Prime window, they will credit your account. They keep track of the complaints against the vendor and make business decisions, but the point is, they do take responsibility, even if they are not the ones doing the shipping. That is all we ask of QVC. THEY are bringing these products into our homes and THEY need to stand behind what is promised.

Re: QVC Shipping Practice...What do you think?

chrystaltree — Sat, 04 May 2019 17:27:02 GMT

Get a dictionary because it appears you don't know what "estimated" means.